Welcome to Skilljar Academy
Brand new to Skilljar? Our Onboarding courses will help you plan, design, and launch a world-class training program.
Check them out
Stuck? We're here to help!
Having an issue with a course, webinar, or other content in Skilljar Academy? Our education specialists are here to help.
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Earn Your Customer Education Certificate
Learn the foundations of Customer Education and test your knowledge!
Get Certified
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Skilljar Onboarding
Welcome to Skilljar! These courses will get you up to speed and guide you to a successful launch.
Skilljar Expertise
Go beyond onboarding with these advanced Skilljar courses.
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The Skillet
Courses, webinars, ebooks and more, all designed to help you learn from the best and brightest in the Customer Education Industry.
Check it out
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Skilljar Certified Professional Exam
Demonstrate your Skilljar knowledge! Complete this exam to become a basic-level Skilljar Certified Professional!
FREE
Approx 1 hour
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Skilljar Connect
Skilljar Connect brings together the industry’s best to learn, collaborate, and exchange ideas. Learn how Customer Education fuels the future of business.
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Implementation 101
Planning your training portal launch.
FREE
20 mins
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Skilljar Features to Help You Adapt in the Covid-19 Era
FREE
40 min
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Onboarding Course 2: Content
Creating courses, lessons, and live training events.
FREE
30 mins
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Managing Live Event Attendees
Learn how to manage existing live events and attendees.
FREE
3 mins
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Customizing Course Platform Text
Customize the default text that appears in the training platform
FREE
2 mins
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Basic Course Publishing
Learn the basics involved in publishing a course.
FREE
5 mins
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Catalog Filter Groups
Make it easy for students to find courses in your catalog.
FREE
6 mins
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Single Sign-On Overview
Learn the basics of Single Sign-On and how you can use it to control enrollment and authentication in your training domain.
FREE
3 mins
Domains & PublishingNewcolor-lavenderauto-registrationData & Integrations
Performing Bulk Uploads
Learn how to upload content in bulk and automatically create lessons from the content.
FREE
3 mins
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Skilljar Implementation Guide
FREE
Beginner
Badges, Certificates, and Certifications: A Comprehensive Guide to Credentialing
FREE
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Keynote: Acquiring and Retaining Learners to Drive Product Adoption
Maria Manning-Chapman discusses TSIA’s Customer Engagement Model (LAER) and explores why the methodology is a strategic imperative for both those in Education Services and XaaS organizations.
FREE
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Building a Business Case For Customer Training
FREE
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Dive Deeper: Customizing Your Training Site with CSS and Javascript
Join Tyler Larson as he explains how to use CSS and Javascript to customize your training site
FREE
26 mins
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Three Keys to Unlocking a Successful Customer Education Program
FREE
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Analytics Fundamentals
Learn how to get the most out of Skilljar enrollment and student data.
FREE
19 mins
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Skilljar's Salesforce Integration 101
FREE
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Best Practices for Launching an LMS
FREE
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Creating Delightful Customer Education Programs that Drive Business Outcomes
FREE
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Uncovering Actionable Insights with Customer Education Data Integrations
FREE
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Building a Customer Education Brand with Clever
FREE
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Onboarding Course 1: Setup
Configuring your environment.
FREE
18 mins
Dashboard Administration
The Customer Education Pyramid: 3 Levels of KPIs for Understanding Impact
You’ll learn a framework you can use to define your KPI metrics and map them to organizational outcome goals - Presented by Imtiaz Alam & Chris Anderson, Guru
FREE
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Catalog Pages
Learn all about Skilljar's newest feature with this on-demand training course.
FREE
18 mins
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Collaborative Learning: Creating Activities that Engage
Asynchronous, self-paced training online is an effective way to scale education - Presented by Mark Tippin & Jim Kalbach, Mural
FREE
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Admin Dashboard Overview
Explore the Admin Dashboard
FREE
3 mins
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How to Price and Package Customer Training
FREE
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4 Ways That Culture Amp Turned Customer Education into Their Secret Weapon
FREE
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Creating Engaging Content in a Virtual World
FREE
Monetizing Training
Ready to grow training revenue? Learn how to leverage internal partnerships to drive training revenue through the roof.
FREE
18 mins
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A Better Way to Onboard Customers
FREE
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Badges, Certificates, and Certifications
FREE
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How to Use Customer Education Data to Make Better Business Decisions
FREE
Promoting the Product
Discover ways to inspire end users to learn more about the various products and features you offer.
FREE
18 mins
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The Why, What, & How of Transitioning to Virtual Training
FREE
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Choosing the Right Technology for External Training
FREE
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Content Creation at Scale: Tips and Tricks for Your High Growth Education Program
As the demands for your content increase, learn about how to scale content creation - with or without a specific CE team - Presented by Randon Ruggles & Kyle Schuler, Jamf
FREE
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4 Ways to Market Your Customer Education Program
FREE
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Scaling your Customer Education Program for Success
FREE
Monetizing Customer Education: Free, Fee, and Everything in Between
FREE
Onboarding Course 3: Publishing
Creating a domain, configuring access, and promoting your training.
FREE
32 mins
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Implementation Charter
This course will walk you through the Program Strategy Section of your Skilljar Implementation Charter.
FREE
45 mins
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Creating Engaging On-Demand Content
Learn some techniques and tips for creating on-demand content that engages your audience
FREE
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Tips and Tools for Creating On-Demand Content
Join us as we take a look at ways to improve your on-demand content for both on and off-camera formats
FREE
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Common Challenges and Solutions for Digital Training
This course takes a look at 6 common challenges we hear when creating on-demand resources or delivering virtual training, as well as some solutions to help with each.
FREE
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Keynote: Customer Education Insights: Sandi Lin, CEO & Co-founder, Skilljar
Sandi Lin, CEO of Skilljar will welcome attendees and present insights on Customer Education
FREE
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Value-based Customer Onboarding: How education can drive long term success (Panel)
The panelists discussed various facets of their onboarding programs, including best practices and the evolution of their companies’ programs.
FREE
5 Ways to Ensure Training is Cross-Functional
FREE
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Aligning Customer Education and Certifications: Models for Achieving Integrated Outcomes
Panelists discussed the benefits of a certification program and how such a program relates to Customer Education.
FREE
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Training Credits Overview
A quick introduction to Skilljar's Training Credit feature.
FREE
10 min
Keynote: The Golden Rule for Your Customer Education Portfolio
Adam Avramescu shares his background and experience in the customer training field and delves into the strategy and tactics around building a Customer Education portfolio.
FREE
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Getting the Most Out of Your Skilljar Data
Leverage data pipelines to get the most value out of your Skilljar training data and showcase business impact
FREE
25 mins
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Audit Log Overview
Learn how the Audit Log helps you to track changes made to your course catalog by different users
FREE
3.5 mins
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Welcome to Skilljar!
Whether you’re brand new to Skilljar or just want a refresher, this course ensures that you know your way around Skilljar, the different roles and permission settings, and where to go in order to learn more.
FREE
30 mins
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Content Creation and Curriculum Design
This course is designed to give you an overview of key topics surrounding the content for your customer education program.
FREE
Learn More
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Dashboard vs Training Domain
Administrators use the Skilljar Dashboard to design and distribute their training platforms.
FREE
3 mins
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Customer Education at LinkedIn: Managing Learning Across 3 Products
LinkedIn has several distinct lines of business, but one thing they have in common is amazing Customer Education programs - Presented by Stephanie Pellegrino, Stephanie Hurst, & Sonia Sawlani, LinkedIn
FREE
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Where Content and Certification Converge
In this case study, find out how Slack stood up a new customer certification program in a matter of months by prioritizing multi-vendor partnerships and iterative learning design - Presented by Liana Maharaj-Parrish & April Trask, Slack
FREE
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Trends in the Field: Observations from Skilljar's World-Class Customer Success Team
Learn about the trends that our experts are noticing - Presented by Skilljar's own CS Team Members, Sara Robba, Dean Spalding, Ana Mays, & Macz Norton
FREE
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Instructional Writing at its Best: How to Write and Talk so Learning Sticks
How to write and edit content for learning and effectively communicate the need for this adaptation to subject-matter experts - Presented by Debbie Smith, Braze
FREE
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3 Steps to an A+ Customer Training Plan
FREE
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Demystifying the Revenue Generating Customer Education Program
Our hosts focus on considerations one should take when asked to build a revenue-generating education practice - Presented by Keri Schneider & Amy Hargis, Snowflake
FREE
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Measurement & Optimization Strategies
This course is designed to give you an overview of key topics for tracking the health of your program.
FREE
Learn More
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CELab Live from Connect 2020
Recorded live during Skilljar Connect 2020! This episode of CELab featured Q&A from Adam Avramescu, Slack & Dave Derington, Outreach
FREE
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Defining Your Customer Education Model (Keynote)
Determine the model that best suits your needs and how to put that model into action
FREE
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Content that Sticks (Panel)
Strategies for Building Effective Training Content for Voluntary Learners
FREE
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The Rise of Customer Education (Fireside Chat)
Exploration of market and industry trends that have led to an increased focus on Customer Education
FREE
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Investing in Customer Education - Executive Perspectives on Prioritizing Customer Outcomes
This executive panel shares thoughts and advice on investing in Customer Education - Presented by executives from Skilljar, Gainsight, Zuora, and Sika
FREE
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Working w/ Tags
Learn about tags and how to surface courses on your catalog using filter groups.
FREE
5 mins
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Installing the Salesforce Integration (SFDC App)
Learn how to set up your Salesforce integration to pass Skilljar training data into your instance of Salesforce
FREE
3 mins
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Resizing Tile Images
The size of the images used for the tiles on your training site can make a big difference in its appearance.
FREE
5 mins
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Inviting Dashboard Users
Learn about the various types of dashboard users and how to manage them.
FREE
5 mins
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Updating Dashboard Users
Learn how to update existing dashboard users and their access within the Skilljar dashboard.
FREE
3 mins
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How Unifying Customer Communities and Education Can Drive Engagement
FREE
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Creating Engaging VILT Content
Learn some techniques and tips for creating VILT content that engages your audience
FREE
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How Customer Education Can Help You Scale Your Customer Success Team
FREE
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How Customer Education and Support Can Solve Each Other's Biggest Problems
FREE
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3 Reasons to Prioritize On-Demand Customer Training
FREE
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Promoting Customer Success with Diverse Learning Channels
FREE
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Marketing New User Training
Learn how to convert your newest customers into your newest learners!
FREE
20 mins
The Definitive Guide to Customer Education Metrics
FREE
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Training for Lead Generation, Onboarding, and Support
FREE
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A New Segmentation Model for Customer Onboarding
FREE
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Working w/ Language Packs
Allow your students to navigate your training platform in their desired language.
FREE
2 mins
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5 Customer Retention Strategies that Work
FREE
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Your Guide to Creating a Customer Onboarding Program
FREE
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Ten Tips for Effective Content in Skilljar
In our first session, on Tues December 17th at 10am PT, we’ll show you how to execute on the top 10 content strategy tips
FREE
51 mins
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Optional Lessons
Use optional lessons to offer flexibility with surveys, exams, and more.
FREE
3.5 mins
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How to Get Your Learners into Flow
One of the hardest things to do is to motivate students to want to learn - Presented by Fresia Jackson, Culture Amp
FREE
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Creating the Perfect Training Course
In this webinar, we discussed the findings from our latest study on the anatomy of a training course.
FREE
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Program Spotlight: DataRobot
Transforming DataRobot University in <90 Days - Presented by Sharon Castillo, Director of Education, DataRobot
FREE
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Creating an Auto Registration Tag
Create an auto-registration tag so your learners are silently registered for a course when they click on a tile. This allows them to jump straight into the course content.
FREE
4 mins
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Getting Started w/ Live Training
Use this lesson type to offer Instructor-Led or Virtual Instructor-Led Training from within Skilljar!
FREE
4 mins
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Moving the Needle: Key Training Metrics
This session examined the need for key training metrics to not only understand the performance of your customer training program, but the impact your program is having on key business outcomes.
FREE
49 min
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Harnessing the Power of Training, CS, and Community
Communities, Customer Success, and Training efforts are powerful, interconnected tools that can help your customers become product experts and evangelists.
FREE
44 min
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No Code Skilljar Integrations
In this breakout session, Spencer covered several integrations and how you can get started without coding
FREE
17 min
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Tying Training to Outcomes
This session looks at the importance that training plays in advancing business outcomes.
FREE
30 min
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Catalog Management Best Practices
In this session, Tyler dove into the most optimal ways to set up, manage, and expand a Skilljar program.
FREE
35 min
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Partnering with Customer Success: How Integrated Customer Education Data Drives Business Outcomes (Panel)
Panelists discussed the relationship between Customer Success and Customer Education and how training can directly translate to improved business outcomes.
FREE
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Keynote: Engaging and Empowering Customers with Video
Matt Pierce, Learning and Video Ambassador at TechSmith, details how and why video should be a key component of any customer training program
FREE
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Foundations in Customer Education Assessment
We built this program to help leaders like you learn more about the field and understand the fundamentals of building and maintaining an amazing Customer Education program.
FREE
Get Certified
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Training a Global Audience: Learnings from Serving Education to Customers All Over the World
When usage is growing there are both language and cultural barriers to overcome to make sure your users are learning effectively around the globe - Presented by Craig Morrison & Jeff Resnick, OSIsoft
FREE
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Skilljar 2020 Golden Skillet Awards
Check out the 2020 Golden Skillet Award Winners
FREE
General Sessions
Creating Multimedia Lessons
Learn about the various types of content you can use to create a new lesson in a course.
3 mins
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3 Questions to Evaluate the Health of Your Customer Education Program
FREE
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Skilljar Deskercise Break
These are the stretches you need to get you through long days sitting at your desk!
FREE
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Creating a Quiz Question Bank
Quiz Question Banks allow you to create, maintain, and incorporate question banks for use within your content.
FREE
4 mins
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Intro to Program Strategy
This course is designed to give you an overview of key topics surrounding your Customer Education Program Strategy.
FREE
Learn More
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Getting started with Plans
Plans enable you to package and sell your training content with greater flexibility.
FREE
12 mins
Engagement Emails and Actions Tab Webinar
Check out the recording from our December webinar about Engagement Emails and the Course Actions Tab functionality.
FREE
Marketing and Distribution Tactics
This course is designed to give you an overview of key topics surrounding what you should know about when it comes to marketing your customer education program.
FREE
Learn More
Getting Started with Skilljar's API
This Quick Tip is designed to show you how you can use Skilljar's API.
FREE
4 mins
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Keynote: Learning Outside the Box: How Microsoft Creatively Upskills Individuals & Organizations to Achieve More
Taimur Rashid (Microsoft) discussed the mechanisms Microsoft uses to ensure its customers, partners, and the broader Microsoft ecosystem are well-equipped to find value in the company’s products and services.
FREE
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Data-Driven Customer Education (Panel)
Lessons Learned from Embedding Education Throughout the Customer Journey
FREE
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Welcome Keynote: Customer Education and the Double Bottom Line
In this keynote address, Sandi Lin (Skilljar CEO) discusses the trends in customer education for companies, learners, and society at large.
FREE
25 min
General Sessions
The State of Assessments
This session explored the state of assessments and why they are an important part of customer education.
FREE
47 min
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Accessibility: Meeting Your Learners Where They Are
Learn what accessibility looks like in the world of customer education & how you can begin making progress towards improving your customer experience through accessibility.
FREE
36 min
Content Development Track
Future of ILT/VILT
We dive deep into ILT and VILT for training different audiences.
FREE
48 min
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Developing Impactful Learning Content
This session explored what you should know in order to develop effective and engaging training content for your learners.
FREE
40 min
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Customer Education Benchmarks & Trends report 2022
In this report, we’ll share our findings from surveying 120+ external (customer and partner) education teams on trends in budgets, content formats, integrations, team size, and more.
FREE
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Adapting Customer Onboarding for an On-Demand World
Learn how to create an effective customer education strategy for the modern learner.
FREE
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Creating a Successful Customer Training Strategy
Creating a comprehensive customer training program might seem like a daunting task, but there are some simple steps you can take to set your organization up for success.
FREE
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Optimizing Customer Training: Benchmarks for 2017
We analyzed data collected over multiple years of delivering best-in-class training experiences to provide insight into how customer training teams are educating their users today.
FREE
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Mapping Your Customer Training Journey & Growth Plan
Customer training is not designed to be static; there’s always room for more growth.
FREE
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Data-Driven Training: Customer Training Completion Rates
We crunched some of the numbers to bring you data on training completion rates and how different factors in your courses and content may affect them.
FREE
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Why Every Tech Company Needs a Customer Enablement Program
Today’s customers have more choices than ever before. If you want to keep their business, you need to set them up for success from day one.
FREE
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Creating a Successful Customer Training Strategy
Creating a comprehensive customer training program might seem like a daunting task, but there are some simple steps you can take to set your organization up for success.
FREE
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Your Guide to Creating a Customer Onboarding Program
FREE
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How to Price and Package Customer Training
FREE
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The 3 Stages of Customer Training Development
FREE
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Skilljar’s Salesforce Integration 101
FREE
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Training for Lead Generation, Customer Onboarding & Support
FREE
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Choosing Between On-Demand and Instructor Led Training
FREE
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Best Practices for Launching an LMS
FREE
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Measuring the ROI of Customer Training
FREE
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Customer Training Goals for 2018
FREE
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Customer Training Benchmarks for 2017
FREE
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Choosing the Right Technology for External Training
FREE
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