Welcome to Skilljar Academy
Brand new to Skilljar? Our Onboarding courses will help you plan, design, and launch a world-class training program.
Check them out
Stuck? We're here to help!
Having an issue with a course, webinar, or other content in Skilljar Academy? Our education specialists are here to help.
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Skilljar Onboarding
Welcome to Skilljar! These courses will guide you to a successful launch.
Skilljar Expertise
Go beyond onboarding with these advanced Skilljar courses.
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The Skillet
Courses, webinars, ebooks and more, all designed to help you learn from the best and brightest in the Customer Education Industry.
Check it out
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Skilljar Certified Professional Exam
Demonstrate your Skilljar knowledge! Complete this exam to become a basic-level Skilljar Certified Professional!
FREE
Approx 1 hour
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Skilljar Connect
Skilljar Connect brings together the industry’s best to learn, collaborate, and exchange ideas. Learn how Customer Education fuels the future of business.
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Best Practices for Launching an LMS
FREE
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Choosing Between On-Demand and Instructor Led Training
FREE
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Measuring the ROI of Customer Training
FREE
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The 3 Stages of Customer Training Development
FREE
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Your Guide to Creating a Customer Onboarding Program
FREE
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Implementation 101
Planning your training portal launch.
FREE
20 mins
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Onboarding Course 1: Setup
Configuring your environment.
FREE
18 mins
Dashboard Administration
Onboarding Course 2: Content
Creating courses, lessons, and live training events.
FREE
30 mins
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Onboarding Course 3: Publishing
Creating a domain, configuring access, and promoting your training.
FREE
32 mins
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Course Series Filter Groups
Make it easy for students to find courses within course series.
FREE
3 mins
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Working w/ Tags
Learn about tags and how to surface courses on your catalog using filter groups.
FREE
5 mins
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Inviting Dashboard Users
Learn about the various types of dashboard users and how to manage them.
FREE
5 mins
Dashboard Administration
Updating Dashboard Users
Learn how to update existing dashboard users and their abilities within Skilljar.
FREE
3 mins
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Catalog Filter Groups
Make it easy for students to find courses on your catalog.
FREE
6 mins
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Performing Bulk Uploads
Learn how to upload content in bulk and automatically create lessons from the content.
FREE
3 mins
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Dashboard vs Training Domain
Administrators use the Skilljar Dashboard to design and distribute their training platforms.
FREE
3 mins
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Getting Started w/ Live Training
Use this lesson type to offer Instructor-Led or Virtual Instructor-Led Training from within Skilljar!
FREE
4 mins
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Mapping Your Customer Training Journey & Growth Plan
Customer training is not designed to be static; there’s always room for more growth.
FREE
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Creating a Successful Customer Training Strategy
Creating a comprehensive customer training program might seem like a daunting task, but there are some simple steps you can take to set your organization up for success.
FREE
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3 Steps to an A+ Customer Training Plan
FREE
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Adapting Customer Onboarding for an On-Demand World
Learn how to create an effective customer education strategy for the modern learner.
FREE
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Creating the Perfect Training Course
In this webinar, we discussed the findings from our latest study on the anatomy of a training course.
FREE
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Data-Driven Training: Customer Training Completion Rates
We crunched some of the numbers to bring you data on training completion rates and how different factors in your courses and content may affect them.
FREE
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Creating a Successful Customer Training Strategy
Creating a comprehensive customer training program might seem like a daunting task, but there are some simple steps you can take to set your organization up for success.
FREE
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Optimizing Customer Training: Benchmarks for 2017
We analyzed data collected over multiple years of delivering best-in-class training experiences to provide insight into how customer training teams are educating their users today.
FREE
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Why Every Tech Company Needs a Customer Enablement Program
Today’s customers have more choices than ever before. If you want to keep their business, you need to set them up for success from day one.
FREE
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Customer Training Benchmarks for 2017
FREE
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How Customer Education and Support Can Solve Each Other’s Problems
FREE
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How to Price and Package Customer Training
FREE
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Choosing the Right Technology for External Training
FREE
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Customer Training Goals for 2018
FREE
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Training for Lead Generation, Customer Onboarding & Support
FREE
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Working w/ Language Packs
Allow your students to navigate your training platform in their desired language.
FREE
2 mins
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Customizing Course Platform Text
Customize the default text that appears in the training platform.
FREE
2 mins
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Optional Lessons
Use optional lessons to offer flexibility with surveys, exams, and more.
FREE
3.5 mins
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Managing Live Event Attendees
Learn how to manage existing live events and attendees.
FREE
3 mins
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Single Sign-On Overview
Learn the basics of Single Sign-On and how you can use it to control enrollment and authentication in your training domain.
FREE
3 mins
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Basic Course Publishing
In this video, we review the basics of the Publish Course window.
FREE
5 mins
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Analytics Fundamentals
Learn how to get the most out of Skilljar enrollment and student data.
FREE
19 mins
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Admin Dashboard Overview
We are excited to announce the new Admin Dashboard!
FREE
3 mins
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Marketing New User Training
Learn how to convert your newest customers into your newest learners!
FREE
20 mins
Promoting the Product
Discover ways to inspire end users to learn more about the various products and features you offer.
FREE
18 mins
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Monetizing Training
Ready to grow training revenue? Learn how to leverage internal partnerships to drive training revenue through the roof.
FREE
18 mins
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The Rise of Customer Education (Fireside Chat)
Exploration of market and industry trends that have led to an increased focus on Customer Education
FREE
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Defining Your Customer Education Model (Keynote)
Determine the model that best suits your needs and how to put that model into action
FREE
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Content that Sticks (Panel)
Strategies for Building Effective Training Content for Voluntary Learners
FREE
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Data-Driven Customer Education (Panel)
Lessons Learned from Embedding Education Throughout the Customer Journey
FREE
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Ten Tips for Effective Content in Skilljar
In our first session, on Tues December 17th at 10am PT, we’ll show you how to execute on the top 10 content strategy tips
FREE
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Skilljar’s Salesforce Integration 101
FREE
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Creating Multimedia Lessons
Learn about the various types of content you can use to a create a new lesson in a course.
3 mins
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Implementation Charter
This course will walk you through the Program Strategy Section of your Skilljar Implementation Charter.
FREE
33 mins
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Skilljar Features to Help You Adapt in the Covid-19 Era
FREE
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A Better Way to Onboard Customers
FREE
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Creating Engaging On-Demand Content
Learn some techniques and tips for creating on-demand content that engages your audience
FREE
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Creating Engaging VILT Content
Learn some techniques and tips for creating VILT content that engages your audience
FREE
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Skilljar Implementation Guide
FREE
Beginner
Skilljar's Salesforce Integration 101
FREE
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Best Practices for Launching an LMS
FREE
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The Why, What, & How of Transitioning to Virtual Training
FREE
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Badges, Certificates, and Certifications: A Comprehensive Guide to Credentialing
FREE
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5 Customer Retention Strategies that Work
FREE
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Training for Lead Generation, Onboarding, and Support
FREE
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How to Use Customer Education Data to Make Better Business Decisions
FREE
3 Reasons to Prioritize On-Demand Customer Training
FREE
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4 Ways to Market Your Customer Education Program
FREE
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How Customer Education Can Help You Scale Your Customer Success Team
FREE
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How to Price and Package Customer Training
FREE
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How Customer Education and Support Can Solve Each Other's Biggest Problems
FREE
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Choosing the Right Technology for External Training
FREE
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The Definitive Guide to Customer Education Metrics
FREE
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A New Segmentation Model for Customer Onboarding
FREE
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Your Guide to Creating a Customer Onboarding Program
FREE
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Three Keys to Unlocking a Successful Customer Education Program
FREE
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Building a Business Case For Customer Training
FREE
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3 Questions to Evaluate the Health of Your Customer Education Program
FREE
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Uncovering Actionable Insights with Customer Education Data Integrations
FREE
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Scaling your Customer Education Program for Success
FREE
Building a Customer Education Brand with Clever
FREE
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Promoting Customer Success with Diverse Learning Channels
FREE
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Badges, Certificates, and Certifications
FREE
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Creating Delightful Customer Education Programs that Drive Business Outcomes
FREE
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How UserTesting Drives Product Adoption and CX with Customer Education
FREE
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4 Ways That Culture Amp Turned Customer Education into Their Secret Weapon
FREE
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Creating Engaging Content in a Virtual World
FREE
Common Challenges and Solutions for Digital Training
This course takes a look at 6 common challenges we hear when creating on-demand resources or delivering virtual training, as well as some solutions to help with each.
FREE
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Catalog Pages
NEW: Learn all about Skilljar's newest feature with this on-demand training course.
FREE
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Tips and Tools for Creating On-Demand Content
Join us as we take a look at ways to improve your on-demand content for both on and off-camera formats
FREE
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5 Ways to Ensure Training is Cross-Functional
FREE
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Monetizing Customer Education: Free, Fee, and Everything in Between
FREE
Value-based Customer Onboarding: How education can drive long term success (Panel)
The panelists discussed various facets of their onboarding programs, including best practices and the evolution of their companies’ programs.
FREE
Partnering with Customer Success: How Integrated Customer Education Data Drives Business Outcomes (Panel)
Panelists discussed the relationship between Customer Success and Customer Education and how training can directly translate to improved business outcomes.
FREE
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Aligning Customer Education and Certifications: Models for Achieving Integrated Outcomes
Panelists discussed the benefits of a certification program and how such a program relates to Customer Education.
FREE
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Keynote: Sandi Lin, CEO & Co-founder, Skilljar
Sandi Lin, CEO of Skilljar will welcome attendees and present insights on Customer Education
FREE
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Keynote: The Golden Rule for Your Customer Education Portfolio
Adam Avramescu shares his background and experience in the customer training field and delves into the strategy and tactics around building a Customer Education portfolio.
FREE
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Keynote: Engaging and Empowering Customers with Video
Matt Pierce, Learning and Video Ambassador at TechSmith, details how and why video should be a key component of any customer training program
FREE
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Keynote: Learning Outside the Box: How Microsoft Creatively Upskills Individuals & Organizations to Achieve More
Taimur Rashid (Microsoft) discussed the mechanisms Microsoft uses to ensure its customers, partners, and the broader Microsoft ecosystem are well-equipped to find value in the company’s products and services.
FREE
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Keynote: Acquiring and Retaining Learners to Drive Product Adoption
Maria Manning-Chapman discusses TSIA’s Customer Engagement Model (LAER) and explores why the methodology is a strategic imperative for both those in Education Services and XaaS organizations.
FREE
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How Unifying Customer Communities and Education Can Drive Engagement
FREE
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DRAFT: Intro to Program Strategy
FREE
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DRAFT: Content Creation and Curriculum Design
FREE
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DRAFT: Marketing and Distribution Tactics
FREE
DRAFT: Measurement & Optimization Strategies
FREE
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DRAFT: Foundations in Customer Education Assessment
FREE
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