Welcome to Skilljar Academy
Brand new to Skilljar? Our Onboarding courses will help you plan, design, and launch a world-class training program.
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Stuck? We're here to help!
Having an issue with a course, webinar, or other content in Skilljar Academy? Our education specialists are here to help.
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Earn Your Customer Education Certificate
Learn the foundations of Customer Education and test your knowledge!
Get Certified
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Skilljar Onboarding
Welcome to Skilljar! These courses will get you up to speed and guide you to a successful launch.
Skilljar Expertise
Go beyond onboarding with these advanced Skilljar courses.
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The Skillet
Courses, webinars, ebooks and more, all designed to help you learn from the best and brightest in the Customer Education Industry.
Check it out
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Skilljar Certified Professional Exam
Demonstrate your Skilljar knowledge! Complete this exam to become a basic-level Skilljar Certified Professional!
FREE
Approx 1 hour
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Skilljar Connect
Skilljar Connect brings together the industry’s best to learn, collaborate, and exchange ideas. Learn how Customer Education fuels the future of business.
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Getting Started w/ Live Training
Use this lesson type to offer Instructor-Led or Virtual Instructor-Led Training from within Skilljar!
FREE
4 mins
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Marketing and Distribution Tactics
This course is designed to give you an overview of key topics surrounding what you should know about when it comes to marketing your customer education program.
FREE
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Marketing New User Training
Learn how to convert your newest customers into your newest learners!
FREE
20 mins
Customizing Course Platform Text
Customize the default text that appears in the training platform.
FREE
2 mins
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Intro to Program Strategy
This course is designed to give you an overview of key topics surrounding your Customer Education Program Strategy.
FREE
Learn More
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5 Ways to Ensure Training is Cross-Functional
FREE
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Monetizing Customer Education: Free, Fee, and Everything in Between
FREE
Skilljar Implementation Guide
FREE
Beginner
Admin Dashboard Overview
We are excited to announce the new Admin Dashboard!
FREE
3 mins
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Skilljar's Salesforce Integration 101
FREE
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Best Practices for Launching an LMS
FREE
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The Why, What, & How of Transitioning to Virtual Training
FREE
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Badges, Certificates, and Certifications: A Comprehensive Guide to Credentialing
FREE
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5 Customer Retention Strategies that Work
FREE
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Training for Lead Generation, Onboarding, and Support
FREE
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How to Use Customer Education Data to Make Better Business Decisions
FREE
3 Reasons to Prioritize On-Demand Customer Training
FREE
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Trends in the Field: Observations from Skilljar's World-Class Customer Success Team
Learn about the trends that our experts are noticing - Presented by Skilljar's own CS Team Members, Sara Robba, Dean Spalding, Ana Mays, & Macz Norton
FREE
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4 Ways to Market Your Customer Education Program
FREE
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How to Price and Package Customer Training
FREE
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CELab Live from Connect 2020
Recorded live during Skilljar Connect 2020! This episode of CELab featured Q&A from Adam Avramescu, Slack & Dave Derington, Outreach
FREE
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How Customer Education Can Help You Scale Your Customer Success Team
FREE
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Best Practices for Launching an LMS
FREE
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Instructional Writing at its Best: How to Write and Talk so Learning Sticks
How to write and edit content for learning and effectively communicate the need for this adaptation to subject-matter experts - Presented by Debbie Smith, Braze
FREE
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Foundations in Customer Education Assessment
We built this program to help leaders like you learn more about the field and understand the fundamentals of building and maintaining an amazing Customer Education program.
FREE
Get Certified
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Customer Education at LinkedIn: Managing Learning Across 3 Products
LinkedIn has several distinct lines of business, but one thing they have in common is amazing Customer Education programs - Presented by Stephanie Pellegrino, Stephanie Hurst, & Sonia Sawlani, LinkedIn
FREE
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How Customer Education and Support Can Solve Each Other's Biggest Problems
FREE
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Choosing Between On-Demand and Instructor Led Training
FREE
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Choosing the Right Technology for External Training
FREE
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The Definitive Guide to Customer Education Metrics
FREE
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A New Segmentation Model for Customer Onboarding
FREE
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Your Guide to Creating a Customer Onboarding Program
FREE
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Three Keys to Unlocking a Successful Customer Education Program
FREE
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Measuring the ROI of Customer Training
FREE
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Getting started with Plans
Plans enable you to package and sell your training content with greater flexibility.
FREE
Building a Business Case For Customer Training
FREE
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3 Questions to Evaluate the Health of Your Customer Education Program
FREE
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Common Challenges and Solutions for Digital Training
This course takes a look at 6 common challenges we hear when creating on-demand resources or delivering virtual training, as well as some solutions to help with each.
FREE
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Ten Tips for Effective Content in Skilljar
In our first session, on Tues December 17th at 10am PT, we’ll show you how to execute on the top 10 content strategy tips
FREE
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The Rise of Customer Education (Fireside Chat)
Exploration of market and industry trends that have led to an increased focus on Customer Education
FREE
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Defining Your Customer Education Model (Keynote)
Determine the model that best suits your needs and how to put that model into action
FREE
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Content that Sticks (Panel)
Strategies for Building Effective Training Content for Voluntary Learners
FREE
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Data-Driven Customer Education (Panel)
Lessons Learned from Embedding Education Throughout the Customer Journey
FREE
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Creating Engaging VILT Content
Learn some techniques and tips for creating VILT content that engages your audience
FREE
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Uncovering Actionable Insights with Customer Education Data Integrations
FREE
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Scaling your Customer Education Program for Success
FREE
Implementation Charter
This course will walk you through the Program Strategy Section of your Skilljar Implementation Charter.
FREE
45 mins
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Building a Customer Education Brand with Clever
FREE
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Promoting Customer Success with Diverse Learning Channels
FREE
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Badges, Certificates, and Certifications
FREE
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Creating Delightful Customer Education Programs that Drive Business Outcomes
FREE
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Optional Lessons
Use optional lessons to offer flexibility with surveys, exams, and more.
FREE
3.5 mins
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How UserTesting Drives Product Adoption and CX with Customer Education
FREE
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4 Ways That Culture Amp Turned Customer Education into Their Secret Weapon
FREE
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Creating Engaging Content in a Virtual World
FREE
Creating Multimedia Lessons
Learn about the various types of content you can use to a create a new lesson in a course.
3 mins
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Implementation 101
Planning your training portal launch.
FREE
20 mins
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Onboarding Course 1: Setup
Configuring your environment.
FREE
18 mins
Dashboard Administration
Onboarding Course 2: Content
Creating courses, lessons, and live training events.
FREE
30 mins
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Onboarding Course 3: Publishing
Creating a domain, configuring access, and promoting your training.
FREE
32 mins
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Working w/ Tags
Learn about tags and how to surface courses on your catalog using filter groups.
FREE
5 mins
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Inviting Dashboard Users
Learn about the various types of dashboard users and how to manage them.
FREE
5 mins
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Updating Dashboard Users
Learn how to update existing dashboard users and their abilities within Skilljar.
FREE
3 mins
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Catalog Filter Groups
Make it easy for students to find courses on your catalog.
FREE
6 mins
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Performing Bulk Uploads
Learn how to upload content in bulk and automatically create lessons from the content.
FREE
3 mins
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Content Creation and Curriculum Design
This course is designed to give you an overview of key topics surrounding the content for your customer education program.
FREE
Learn More
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Engagement Emails and Actions Tab Webinar
Check out the recording from our December webinar about Engagement Emails and the Course Actions Tab functionality.
FREE
Dashboard vs Training Domain
Administrators use the Skilljar Dashboard to design and distribute their training platforms.
FREE
3 mins
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Customer Training Benchmarks for 2017
FREE
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How to Price and Package Customer Training
FREE
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Choosing the Right Technology for External Training
FREE
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Customer Training Goals for 2018
FREE
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Training for Lead Generation, Customer Onboarding & Support
FREE
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Creating an Auto Registration Tag
Create an auto-registration tag so your learners are silently registered for a course when they click on a tile. This allows them to jump straight into the course content.
FREE
4 mins
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Analytics Fundamentals
Learn how to get the most out of Skilljar enrollment and student data.
FREE
19 mins
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How Unifying Customer Communities and Education Can Drive Engagement
FREE
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Installing the Salesforce Integration (SFDC App)
Learn how to Skilljar set up your Salesforce integration to pass training data into your instance of Salesforce
FREE
3 mins
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Measurement & Optimization Strategies
This course is designed to give you an overview of key topics for tracking the health of your program.
FREE
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Mapping Your Customer Training Journey & Growth Plan
Customer training is not designed to be static; there’s always room for more growth.
FREE
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The 3 Stages of Customer Training Development
FREE
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Skilljar’s Salesforce Integration 101
FREE
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Creating a Successful Customer Training Strategy
Creating a comprehensive customer training program might seem like a daunting task, but there are some simple steps you can take to set your organization up for success.
FREE
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3 Steps to an A+ Customer Training Plan
FREE
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Adapting Customer Onboarding for an On-Demand World
Learn how to create an effective customer education strategy for the modern learner.
FREE
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Creating the Perfect Training Course
In this webinar, we discussed the findings from our latest study on the anatomy of a training course.
FREE
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Data-Driven Training: Customer Training Completion Rates
We crunched some of the numbers to bring you data on training completion rates and how different factors in your courses and content may affect them.
FREE
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Creating a Successful Customer Training Strategy
Creating a comprehensive customer training program might seem like a daunting task, but there are some simple steps you can take to set your organization up for success.
FREE
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Optimizing Customer Training: Benchmarks for 2017
We analyzed data collected over multiple years of delivering best-in-class training experiences to provide insight into how customer training teams are educating their users today.
FREE
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Why Every Tech Company Needs a Customer Enablement Program
Today’s customers have more choices than ever before. If you want to keep their business, you need to set them up for success from day one.
FREE
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Basic Course Publishing
In this video, we review the basics of the Publish Course window.
FREE
5 mins
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Creating Engaging On-Demand Content
Learn some techniques and tips for creating on-demand content that engages your audience
FREE
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Working w/ Language Packs
Allow your students to navigate your training platform in their desired language.
FREE
2 mins
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Promoting the Product
Discover ways to inspire end users to learn more about the various products and features you offer.
FREE
18 mins
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Monetizing Training
Ready to grow training revenue? Learn how to leverage internal partnerships to drive training revenue through the roof.
FREE
18 mins
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Skilljar Features to Help You Adapt in the Covid-19 Era
FREE
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How to Get Your Learners into Flow
One of the hardest things to do is to motivate students to want to learn - Presented by Fresia Jackson, Culture Amp
FREE
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A Better Way to Onboard Customers
FREE
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Catalog Pages
Learn all about Skilljar's newest feature with this on-demand training course.
FREE
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The Customer Education Pyramid: 3 Levels of KPIs for Understanding Impact
You’ll learn a framework you can use to define your KPI metrics and map them to organizational outcome goals - Presented by Imtiaz Alam & Chris Anderson, Guru
FREE
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Collaborative Learning: Creating Activities that Engage
Asynchronous, self-paced training online is an effective way to scale education - Presented by Mark Tippin & Jim Kalbach, Mural
FREE
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Value-based Customer Onboarding: How education can drive long term success (Panel)
The panelists discussed various facets of their onboarding programs, including best practices and the evolution of their companies’ programs.
FREE
Investing in Customer Education - Executive Perspectives on Prioritizing Customer Outcomes
This executive panel shares thoughts and advice on investing in Customer Education - Presented by executives from Skilljar, Gainsight, Zuora, and Sika
FREE
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Training a Global Audience: Learnings from Serving Education to Customers All Over the World
When usage is growing there are both language and cultural barriers to overcome to make sure your users are learning effectively around the globe - Presented by Craig Morrison & Jeff Resnick, OSIsoft
FREE
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Program Spotlight: DataRobot
Transforming DataRobot University in <90 Days - Presented by Sharon Castillo, Director of Education, DataRobot
FREE
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Skilljar Deskercise Break
These are the stretches you need to get you through long days sitting at your desk!
FREE
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Partnering with Customer Success: How Integrated Customer Education Data Drives Business Outcomes (Panel)
Panelists discussed the relationship between Customer Success and Customer Education and how training can directly translate to improved business outcomes.
FREE
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Skilljar 2020 Golden Skillet Awards
Check out the 2020 Golden Skillet Award Winners
FREE
General Sessions
Content Creation at Scale: Tips and Tricks for Your High Growth Education Program
As the demands for your content increase, learn about how to scale content creation - with or without a specific CE team - Presented by Randon Ruggles & Kyle Schuler, Jamf
FREE
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Demystifying the Revenue Generating Customer Education Program
Our hosts focus on considerations one should take when asked to build a revenue-generating education practice - Presented by Keri Schneider & Amy Hargis, Snowflake
FREE
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Aligning Customer Education and Certifications: Models for Achieving Integrated Outcomes
Panelists discussed the benefits of a certification program and how such a program relates to Customer Education.
FREE
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Your Guide to Creating a Customer Onboarding Program
FREE
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Keynote: Sandi Lin, CEO & Co-founder, Skilljar
Sandi Lin, CEO of Skilljar will welcome attendees and present insights on Customer Education
FREE
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Where Content and Certification Converge
In this case study, find out how Slack stood up a new customer certification program in a matter of months by prioritizing multi-vendor partnerships and iterative learning design - Presented by Liana Maharaj-Parrish & April Trask, Slack
FREE
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Keynote: The Golden Rule for Your Customer Education Portfolio
Adam Avramescu shares his background and experience in the customer training field and delves into the strategy and tactics around building a Customer Education portfolio.
FREE
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Keynote: Engaging and Empowering Customers with Video
Matt Pierce, Learning and Video Ambassador at TechSmith, details how and why video should be a key component of any customer training program
FREE
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Keynote: Learning Outside the Box: How Microsoft Creatively Upskills Individuals & Organizations to Achieve More
Taimur Rashid (Microsoft) discussed the mechanisms Microsoft uses to ensure its customers, partners, and the broader Microsoft ecosystem are well-equipped to find value in the company’s products and services.
FREE
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Keynote: Acquiring and Retaining Learners to Drive Product Adoption
Maria Manning-Chapman discusses TSIA’s Customer Engagement Model (LAER) and explores why the methodology is a strategic imperative for both those in Education Services and XaaS organizations.
FREE
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Managing Live Event Attendees
Learn how to manage existing live events and attendees.
FREE
3 mins
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Single Sign-On Overview
Learn the basics of Single Sign-On and how you can use it to control enrollment and authentication in your training domain.
FREE
3 mins
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Tips and Tools for Creating On-Demand Content
Join us as we take a look at ways to improve your on-demand content for both on and off-camera formats
FREE
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