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Welcome to Skilljar Academy!
Brand new to Skilljar? Our Onboarding courses can help you plan, design, and launch a world-class training program.
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Welcome to the new Skilljar Academy!
We hope you like the new structure and content options. Take a look around and let us know what you think!
Please contact customereducation@skilljar.com or reach out to your CSM/IM with any questions or concerns.
Thank you,
The Skilljar Customer Education Team
Learn Skilljar
Learn how to get the most out of Skilljar through Onboarding, Quick Tips, Feature Training, and more...
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Industry Resources
Learn all about the training/education/enablement industry including benchmarks and best practices.
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Earn a Certificate
Earn your certificate in the Foundations of Customer Education or as a certified Skilljar professional.
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Skilljar Connect
Skilljar Connect brings together the industry’s best in Customer and Partner Education to learn, collaborate, and exchange ideas. View past recordings or learn more about upcoming events.
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Customer Education Job Board
Whether you’re hiring for a customer education role at your company or seeking a job opportunity for yourself, we’ve compiled a list of open customer training and education jobs from across our network of customer training and education professionals.
FREE
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Job Board
Training Credits Overview
A quick introduction to Skilljar's Training Credit feature.
FREE
10 min
Measurement & Optimization Strategies
This course is designed to give you an overview of key topics for tracking the health of your program.
FREE
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Marketing and Distribution Tactics
This course is designed to give you an overview of key topics surrounding what you should know about when it comes to marketing your customer education program.
FREE
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Customer Education Business Impact Template Overview
Learn how to use the Business Impact Templates to show the value of your training program on your business.
FREE
20 min
Building Courses in Skilljar
Understanding the main components of course creation allows you to plan, build, and deliver world-class training content that reaches the intended learners.
FREE
30 min
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Foundations in Customer Education Assessment
We built this program to help leaders like you learn more about the field and understand the fundamentals of building and maintaining an amazing Customer Education program.
FREE
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Certificate
Signing in as a Student
You're able to sign in as a student of a domain to see what they see or troubleshoot issues they may be experiencing.
FREE
2 min
Students
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Single Lesson
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Using Skilljar's Strategic Insights
Learn how to best use Strategic Insights to benchmark key program metrics against other Skilljar customers, identify areas of improvement, and track industry trends.
FREE
10 min
Cloning a Catalog Page
This interactive lesson is designed to walk you through the process of cloning an existing Catalog Page.
FREE
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Interactive
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Exporting Data from Group Analytics
This interactive lesson walks you through the process of collecting the Groups data you want for the appropriate timeframe and exporting it as a CSV file.
FREE
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Setting Up Your Domain(s)
This course is designed to help you understand more about the logistics of setting up your Skilljar domain.
FREE
30 min
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Content Creation and Curriculum Design
This course is designed to give you an overview of key topics surrounding the content for your customer education program.
FREE
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Publishing Courses & Objects
Skilljar's publishing settings are very customizable, ensuring all of your content is designed to reach the intended learners.
FREE
60 min
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Welcome to Skilljar Onboarding
Learn more about Skilljar, the onboarding process, and all of the things you should know as you're getting started with Skilljar!
FREE
40 min
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Getting started with Plans
Plans enable you to package and sell your training content with greater flexibility.
FREE
12 min
Tags & Filter Groups
Learn how to organize content on a catalog page with page filters.
FREE
6 min
Domains & Publishing
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Single Lesson
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Creating & Managing Groups
Learn how to organize and manage groups of learners.
FREE
4.5 min
Groups
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Single Lesson
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Multi-Session Live Training Events Overview
Multi-Session Events allow you to create and duplicate entire events, across multiple days, providing students with a quick and easy registration process.
FREE
10 min
Course Management
Live Training
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Single Lesson
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Getting Started with Skilljar's API
This Quick Tip is designed to show you how you can use Skilljar's API.
FREE
4 min
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Organization
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Single Lesson
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Publishing Learning Paths
Learn about the settings available when publishing Learning Paths.
FREE
11 min
Domains & Publishing
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Single Lesson
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Creating Multi-Session Events
This interactive lesson is designed to walk you through the process of creating a multi-session live training event.
FREE
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Getting Started w/ Live Training
Use this lesson type to offer Instructor-Led or Virtual Instructor-Led Training from within Skilljar!
FREE
4 min
Course Management
Live Training
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Single Lesson
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Audit Log Overview
Learn how the Audit Log helps you to track changes made to your course catalog by different users
FREE
3.5 min
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Organization
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Single Lesson
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Installing the Salesforce Integration (SFDC App)
Learn how to set up your Salesforce integration to pass Skilljar training data into your instance of Salesforce
FREE
3 min
QuickTips
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Managing Live Event Attendees
Learn how to manage existing live events and attendees.
FREE
3 min
Live Training
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Single Lesson
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Creating a Quiz Question Bank
Quiz Question Banks allow you to create, maintain, and incorporate question banks for use within your content.
FREE
4 min
Course Management
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Single Lesson
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Bulk Uploading Course Content
Uploading multiple pieces of content at once can save you time when creating courses.
FREE
5 min
Course Management
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Single Lesson
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Convert your Theme to Skilljar's Upgraded Base Theme
Convert your existing theme to the upgraded base theme to take advantage of additional features and functionality
FREE
6.5 min
Theming
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Single Lesson
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Adding Multiple Content Types to a Lesson
This interactive lesson is designed to walk you through the process of adding multiple types of content to a lesson in a course.
FREE
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Resizing Tile Images
The size of the images used for the tiles on your training site can make a big difference in its appearance.
FREE
5 min
Theming
QuickTips
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Admin Dashboard Overview
Explore the functions and layout of the Admin Dashboard
FREE
3 min
QuickTips
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Adding a New Dashboard User
Walk through the steps involved for an Admin to create a new dashboard user for their training domain.
FREE
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Using Strategic Insights
This lesson is designed to give you a tour of the basic functionality when using Skilljar's Strategic Insights.
FREE
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Introduction to Integrations
Learn more about how Skilljar integrates with the tools you may be using.
FREE
7 min
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Single Lesson
Integrations
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Course Actions & Engagement
Learn to automate your communication and engagement with your learners.
FREE
5 min
Course Management
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Single Lesson
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Single Sign-On Overview
Learn the basics of Single Sign-On and how you can use it to control enrollment and authentication in your training domain.
FREE
3 min
Domains & Publishing
QuickTips
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Dashboard vs Training Domain
Administrators use the Skilljar Dashboard to design and distribute their training platforms.
FREE
3 min
QuickTips
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Optional Lessons
Use optional lessons to offer flexibility with surveys, exams, and more.
FREE
3.5 min
Course Management
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Single Lesson
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Course Details & Settings
Learn the role the Course Details Page & Settings play in your course catalog.
FREE
8 min
Course Management
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Single Lesson
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Getting Started with Catalog Pages
Learn all about Skilljar's newest feature with this on-demand training course.
FREE
18 min
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Advanced Theming: Customizing Your Training Site with CSS and Javascript
Join Tyler Larson as he explains how to use CSS and Javascript to customize your training site
FREE
26 min
Publishing Plans
Learn about the settings available when publishing Plans.
FREE
8 min
Domains & Publishing
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Single Lesson
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Adding & Managing Dashboard Users
Learn how to add and manage Skilljar dashboard users.
FREE
6.5 min
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Organization
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Single Lesson
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Object Visibility Settings
Learn how you can customize which learners are able to see and/or access your Courses, Catalog Pages, Learning Paths, and Plans.
FREE
4.5 min
Domains & Publishing
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Single Lesson
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Creating an Auto Registration Tag
Create an auto-registration tag so your learners are silently registered for a course when they click on a tile. This allows them to jump straight into the course content.
FREE
4 min
Domains & Publishing
QuickTips
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Getting the Most Out of Your Skilljar Data
Leverage data pipelines to get the most value out of your Skilljar training data and showcase business impact
FREE
25 min
Skilljar Admin Professional Exam
Demonstrate your Skilljar knowledge! Complete this exam to earn your Admin-level Skilljar Admin Professional certificate!
FREE
~60 min
Certifications
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Inviting & Managing Students
Learn how to invite learners to your training domain and manage them.
FREE
7 min
Students
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Single Lesson
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Publishing Courses
Learn about the settings available when publishing courses to your domain(s).
FREE
12 min
Domains & Publishing
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Single Lesson
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Managing Course Curriculum
Learn to manage the content and curriculum that makes up a course and its settings.
FREE
8.5 min
Course Management
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Single Lesson
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Customizing Course Platform Text
Customize the default text that appears in the training platform
FREE
2 min
Theming
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Single Lesson
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Publishing Catalog Pages
Learn about the settings available when publishing Catalog Pages.
FREE
8.5 min
Domains & Publishing
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Single Lesson
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Course Creation Overview
Learn about courses as an object, course components, and course management.
FREE
5 min
Course Management
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Setting or Changing Your Catalog Homepage
Easily set or change the default homepage for your training site from Domains & Publishing.
FREE
2 min
Domains & Publishing
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Single Lesson
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Introduction to Site Theming & Customization
Learn how to customize your training site beyond the basics.
FREE
4.5 min
Theming
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Single Lesson
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Intro to Program Strategy
This course is designed to give you an overview of key topics surrounding your Customer Education Program Strategy.
FREE
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Automation and API Integrations
APIs allow your teams to automate the transfer of data between different applications and systems, reducing the need for custom scripting and manual processes.
FREE
24 min
Skilljar-Specific
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Connect 2022
Collaborative Learning: Creating Activities that Engage
Asynchronous, self-paced training online is an effective way to scale education - Presented by Mark Tippin & Jim Kalbach, Mural
FREE
43 min
Content Development
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Connect 2020
Observations from Skilljar's World-Class CS Team
Learn about the trends that our experts are noticing - Presented by Skilljar's own CS Team Members, Sara Robba, Dean Spalding, Ana Mays, & Macz Norton
FREE
25 min
General
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Connect 2020
What Do Executive Leaders Want From a CEd Program?
This panel shares the hits and misses in Customer Education they've experienced firsthand, and what metrics they look for to prove ROI for their programs.
FREE
47 min
General
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Connect 2022
Customer Education Insights: Sandi Lin, Skilljar
Sandi Lin, CEO of Skilljar will welcome attendees and present insights on Customer Education
FREE
15 min
General
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Connect 2019
Producing Great Content Quickly
You need to create an onboarding program that gets results. This likely means creating a lot of content, fast.
FREE
25 min
Content Development
Connect 2022
Getting the Most Out of Your Education Program
An online education program that impacts all areas of a business requires buy-in and support across your organization. This session shares how education leaders work together to meet company goals and expand their offerings.
FREE
57 min
Program Strategy
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Connect 2023
No Code Skilljar Integrations
In this breakout session, Spencer covered several integrations and how you can get started without coding
FREE
17 min
Skilljar-Specific
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Connect 2021
Learning Outside the Box
Taimur Rashid (Microsoft) discussed the mechanisms Microsoft uses to ensure its customers, partners, and the broader Microsoft ecosystem are well-equipped to find value in the company’s products and services.
FREE
31 min
General
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Connect 2019
The Golden Rule for Your Customer Education Portfolio
Adam Avramescu shares his background and experience in the customer training field and delves into the strategy and tactics around building a Customer Education portfolio.
FREE
24 min
Program Strategy
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Connect 2019
Investing in Customer Education
This executive panel shares thoughts and advice on investing in Customer Education - Presented by executives from Skilljar, Gainsight, Zuora, and Sika
FREE
43 min
General
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Connect 2020
Adapting Educational Content
Melissa Rogers, an Associate Professor at Whitworth University, will explore how memory research from the last 20 years can be applied to education and learning.
FREE
40 min
Content Development
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Connect 2023
Defining Your Customer Education Model (Keynote)
Determine the model that best suits your needs and how to put that model into action
FREE
46 min
Program Strategy
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Connect 2018
Harnessing the Power of Training, CS, and Community
Communities, Customer Success, and Training efforts are powerful, interconnected tools that can help your customers become product experts and evangelists.
FREE
44 min
Program Strategy
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Connect 2021
State of the Union: How AI is Transforming Customer Education
This course explores the profound impact of AI on Customer Education and how to drive meaningful business impact through effective education and training programs that deliver efficiency at scale.
FREE
16 min
General
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Connect 2023
Developing Impactful Learning Content
This session explored what you should know in order to develop effective and engaging training content for your learners.
FREE
40 min
Content Development
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Connect 2021
Tying Training to Outcomes
This session looks at the importance that training plays in advancing business outcomes.
FREE
30 min
Program Strategy
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Connect 2021
Instructional Writing at its Best
How to write and edit content for learning and effectively communicate the need for this adaptation to subject-matter experts - Presented by Debbie Smith, Braze
FREE
28 min
Content Development
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Connect 2020
Accessibility: Meeting Your Learners Where They Are
Learn what accessibility looks like in the world of customer education & how you can begin making progress towards improving your customer experience through accessibility.
FREE
36 min
Content Development
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Connect 2021
Monetization Strategies to Meet and Exceed Revenue Targets
Learn how to add monetization elements to your education program to exceed revenue goals.
FREE
39 min
Program Strategy
Connect 2023
Beating Budget Cuts
Vanessa Neurohr, VP of Customer Success at Muck Rack, will share how she prioritized and invested more in education as an essential strategy in driving long-term success for her company.
FREE
38 min
Program Strategy
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Connect 2023
Using Customer Education to Personalize the Customer Experience
Learn how to nurture and grow customer base with curated, personalized experiences that engage customers throughout their entire lifecycle.
FREE
42 min
Program Strategy
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Connect 2023
Aligning Customer Education and Certifications
Panelists discussed the benefits of a certification program and how such a program relates to Customer Education.
FREE
25 min
Program Strategy
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Connect 2019
From Good to Great: Scaling Customer Success
Whether you are looking to stand up a customer education program or need to revamp an existing one, learn how CircleCi built theirs from the ground up.
FREE
36 min
Program Strategy
Connect 2022
Engaging and Empowering Customers with Video
Matt Pierce, Learning and Video Ambassador at TechSmith, details how and why video should be a key component of any customer training program
FREE
53 min
Content Development
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Connect 2019
Obsessed with Your Success
Learn what the implementation process looks like at Skilljar and get all of your burning questions answered.
FREE
21 min
Skilljar-Specific
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Connect 2022
Customer Education and the Double Bottom Line
In this keynote address, Sandi Lin (Skilljar CEO) discusses the trends in customer education for companies, learners, and society at large.
FREE
25 min
General
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Connect 2021
Localization: Customizing Your Program for a Global Learner Audience
This presentation will touch on topics such as workflows, leveling localized outputs, analytics, and budgeting.
FREE
45 min
Program Strategy Track
Content Development
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Connect 2022
The State of Assessments
This session explored the state of assessments and why they are an important part of customer education.
FREE
47 min
Program Strategy
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Connect 2021
The Customer Education Pyramid
You’ll learn a framework you can use to define your KPI metrics and map them to organizational outcome goals - Presented by Imtiaz Alam & Chris Anderson, Guru
FREE
31 min
Program Strategy
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Connect 2020
Demystifying the Revenue Generating CE Program
Our hosts focus on considerations one should take when asked to build a revenue-generating education practice - Presented by Keri Schneider & Amy Hargis, Snowflake
FREE
28 min
Program Strategy
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Connect 2020
Catalog Management Best Practices
In this session, Tyler dove into the most optimal ways to set up, manage, and expand a Skilljar program.
FREE
35 min
Skilljar-Specific
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Connect 2021
Acquiring and Retaining Learners to Drive Product Adoption
Maria Manning-Chapman discusses TSIA’s Customer Engagement Model (LAER) and explores why the methodology is a strategic imperative for both those in Education Services and XaaS organizations.
FREE
25 min
General
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Connect 2019
The Rise of Customer Education
Exploration of market and industry trends that have led to an increased focus on Customer Education
FREE
36 min
General
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Connect 2018
Show Me the Money
Skilljar customers that track training metrics are able to drive adoption, scale resources, and grow revenue.
FREE
36 min
Program Strategy
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Connect 2022
Certified Success!
In this course, Aily Roper will share the successes of Bluebeam's certification program and cover how they conduct user testing and certification.
FREE
45 min
Program Strategy
Content Development
Connect 2023
Better Together
Learn what the implementation process looks like at Skilljar and get all of your burning questions answered by Matt Robinson, Head of Training & Enablement at Reltio.
FREE
55 min
Skilljar-Specific
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Connect 2023
Establishing and Maintaining Your Content Roadmap
Aligning your content roadmap to overall business needs requires a scalable plan for content maintenance.
FREE
26 min
Content Development
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Connect 2022
Creating a World-Class End-to-End Customer Learning Experience
Troy shares how Qualtrics uses Skilljar for the entire customer enablement experience.
FREE
18 min
Skilljar-Specific
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Connect 2022
Training a Global Audience
When usage is growing there are both language and cultural barriers to overcome to make sure your users are learning effectively around the globe - Presented by Craig Morrison & Jeff Resnick, OSIsoft
FREE
28 min
Program Strategy
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Connect 2020
What Are Your Program’s Analytics Telling You?
This session will cover how to visualize program success to make informed decisions about program improvements and resource focus.
FREE
34 min
Program Strategy
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Connect 2023
Meeting The Needs of Your Business
Learn how Buildertrend's trained customers compare to untrained customers and how to prove your education program is impacting overall business goals.
FREE
53 min
General
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Connect 2023
Data-Driven Customer Education (Panel)
Lessons Learned from Embedding Education Throughout the Customer Journey
FREE
46 min
Program Strategy
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Connect 2018
Partnering with Customer Success
Panelists discussed the relationship between Customer Success and Customer Education and how training can directly translate to improved business outcomes.
FREE
24 min
Program Strategy
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Connect 2019
Keynote: Trends in Education Services
XaaS business models are a current trend, and customer training organizations must adapt to better serve this business model.
FREE
56 min
General
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Connect 2022
Taking Advantage of AI
This panel of experts will share their insights into the potential and opportunities presented by AI, and how they have incorporated it into their programs.
FREE
47 min
General
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Connect 2023
Ensuring the Rubber Hits the "Right" Road
Learn how to align your organizational philosophy with your exams to effectively create incredible assessments and drive success.
FREE
62 min
Program Strategy
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Connect 2023
Customer Education at LinkedIn
LinkedIn has several distinct lines of business, but one thing they have in common is amazing Customer Education programs - Presented by Stephanie Pellegrino, Stephanie Hurst, & Sonia Sawlani, LinkedIn
FREE
41 min
Program Strategy
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Connect 2020
Eliminating Risk & Avoiding Pitfalls During M&A
These experts have managed multiple company acquisitions and will share what they've learned in the process.
FREE
46 min
Program Strategy
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Connect 2022
Future of ILT/VILT
We dive deep into ILT and VILT for training different audiences.
FREE
48 min
Program Strategy
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Connect 2021
Content that Sticks (Panel)
Strategies for Building Effective Training Content for Voluntary Learners
FREE
45 min
Content Development
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Connect 2018
Building a Diversified Training Program that Drives Engagement
This session will cover the importance of creating various forms of training to retain customers, and how to monitor and evolve them to ensure continual customer engagement.
FREE
50 min
Content Development
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Connect 2023
Where Content and Certification Converge
In this case study, find out how Slack stood up a new customer certification program in a matter of months by prioritizing multi-vendor partnerships and iterative learning design - Presented by Liana Maharaj-Parrish & April Trask, Slack
FREE
32 min
Content Development
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Connect 2020
Value-based Customer Onboarding
The panelists discussed various facets of their onboarding programs, including best practices and the evolution of their companies’ programs.
FREE
41 min
Program Strategy
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Connect 2019
Moving the Needle: Key Training Metrics
This session examined the need for key training metrics to not only understand the performance of your customer training program, but the impact your program is having on key business outcomes.
FREE
49 min
Program Strategy
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Connect 2021
CELab Live from Connect 2020
Recorded live during Skilljar Connect 2020! This episode of CELab featured Q&A from Adam Avramescu, Slack & Dave Derington, Outreach
FREE
30 min
General
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Connect 2020
Content Creation at Scale
As the demands for your content increase, learn about how to scale content creation - with or without a specific CE team - Presented by Randon Ruggles & Kyle Schuler, Jamf
FREE
31 min
Content Development
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Connect 2020
Keynote: Why Education Is At The Heart of CS
Learn why education is critical at every step of the customer lifecycle, and how customer communities can provide a platform to share learnings and best practices.
FREE
42 min
General
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Connect 2022
Unlocking Insights: How to Prove ROI for Your Program
Customers that are highly engaged in training experience better outcomes and higher retention.
FREE
16 min
Skilljar-Specific
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Connect 2022
How to Get Your Learners into Flow
One of the hardest things to do is to motivate students to want to learn - Presented by Fresia Jackson, Culture Amp
FREE
30 min
Program Strategy
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Connect 2020
Zendesk Switches Customer Training to Skilljar & Sees YOY Learner Growth of 58%
Move From Another LMS Vendor Led To Improved Integrations and a Better Overall Admin Experience
FREE
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Case Studies
2022
Certification
Content Strategy
Integrations
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OSIsoft drives 1000% increase in self-paced online course registrations with Skilljar
OSIsoft built OSIsoft Learning, a customer and partner education portal that goes beyond a basic training course catalog to offer a holistic customer learning experience.
FREE
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2020
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Case Studies
Content Strategy
VILT
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No Jedi Mind Tricks: RingCentral's 4 Key Strategies to Scale Customer Education and Training
Get insight into how RingCentral leveraged talent, innovated content design and stretched their budget to deal with the demands of hyper-growth.
FREE
58 min
Webinars
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2022
Content Strategy
Customer Education Industry
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The Better Way to Onboard Customers
The best onboarding programs have a super power: they’re constantly improving.
FREE
59 min
Webinars
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2020
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Content Strategy
Customer Education Industry
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Paycor: Skilljar is a ‘game changer’ for scaling product adoption and setting customers up for success
Customer-focused LMS is key to increasing revenue retention and building community through certifications.
FREE
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Case Studies
Recent
Content Strategy
2023
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The Free Training Fallacy: Why Paying for Training isn't a Roadblock
In this eBook, we’ll explore why both free- and fee-based training works and how you can get started with a monetization strategy.
FREE
eBooks
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2020
Monetization
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Translating Customer Education Success into Business Impact
How to Talk About Customer Education so Your Executives Care
FREE
52 min
Webinars
Analytics
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2019
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Customer Education Industry
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The Four Pillars of Customer Enablement
Industry expert Steve Mullins joined us to share his model for successful customer enablement.
FREE
60 min
Webinars
Analytics
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2020
Content Strategy
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The Definitive Guide to Customer Education Metrics
Start mapping customer training program impact to business outcomes
FREE
eBooks
Analytics
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2022
Recent
Customer Education Industry
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How to Choose an LMS for External Training
Is your Learning Management System optimized for external audiences?
FREE
eBooks
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2022
Customer Education Industry
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3 Ways to Expand the Reach of Your Training Program
If you’re currently only using your training program for one target audience, you are missing out on a significant opportunity to support and enable other key groups with the same resources.
FREE
eBooks
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2020
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Content Strategy
VILT
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Monetizing Your Training Program
Ready to grow training revenue? Learn how to leverage internal partnerships to drive training revenue through the roof.
FREE
18 min
2019
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Industry-Related Courses
Monetization
Uncovering Actionable Insights with Customer Education Data Integrations
Learn about the importance of connecting your Customer Education program to the other business systems and tools used by your company.
FREE
52 min
Webinars
Analytics
Webinar
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2019
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Integrations
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Creating Engaging On-Demand Content
Learn some techniques and tips for creating on-demand content that engages your audience
FREE
20 min
2020
Industry-Related Courses
Content Strategy
Structuring Your Partner Education Program for Success
A partner education and enablement program can help you equip your partners with the resources that they need to effectively market, extend, and service your offering.
FREE
eBooks
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2019
Partner Education
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Badges, Certificates, and Certifications
Do you know what the differences are between badges, certificates, and certifications?
FREE
43 min
Webinars
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2019
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Credentialling
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How Unifying Customer Communities and Education Can Drive Engagement
How do leading Customer Success teams combine resources across channels to drive product adoption, customer engagement and customer retention?
FREE
58 min
Webinars
Analytics
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2020
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Community
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The Champion’s Edge: Award-Winning Customer Education Playbooks
Award-Winning Customer Education Playbooks Unveiled
FREE
38 min
Webinars
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Customer Education Industry
2023
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Smartsheet Moves to an eLearning Platform to Help Drive $1M Revenue Target
Skilljar succeeded where previous LMS failed to deliver on monetization strategy.
FREE
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Case Studies
Certification
Credentialling
Monetization
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MRI Software Increases YOY eLearning Revenue by 38%, Nearly Doubling Monetization Goal
Real Estate Software Firm Easily Migrates Learning Content From Five Acquired Companies Into Skilljar
FREE
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Case Studies
2022
Content Strategy
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To Monetize or Not to Monetize: Smartsheet's Story
Stephanie Barbee and Damani Musgrave share their first-hand experience in scaling a successful monetized program.
FREE
44 min
Webinars
Analytics
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2022
Content Strategy
Monetization
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How Customer Education Can Help You Scale Your Customer Success Team
We delve into why and how Customer Education is an effective method for scaling your Customer Success team.
FREE
eBooks
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2019
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Customer Education Industry
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Training for Lead Generation, Customer Onboarding, and Support
Addressing prospect and customer needs in a thoughtful manner at every stage of the customer lifecycle is now a strategic necessity.
FREE
eBooks
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2020
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Customer Education Industry
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How to Build a Business Case for Customer Education
Customer education and customer success expert Brandon Carroll shares his proven method for building a business case for customer education and training.
FREE
51 min
Webinars
Analytics
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2022
Customer Education Industry
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3 Questions to Evaluate the Health of Your Customer Education Program
We’ve put together three questions to help you evaluate the health of your customer education program.
FREE
eBooks
Analytics
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2019
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Customer Education Industry
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Level Up Your Content for Customers
In this webinar, Matt reveals the secrets of success for anyone looking to use videos and screen capture images to communicate more effectively through customer education.
FREE
54 min
Webinars
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2021
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Content Strategy
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Biotech Company Drives New Leads with Customer and Prospect Training
Over 4,000 people added to Lambda U nurture campaign based on engagement with training.
FREE
Marketing
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2020
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Case Studies
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Automox Sees 75% Reduction in Customer Onboarding Time with Skilljar
Automox University Brings Added Value for Onboarding and Training for Customers
FREE
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Case Studies
2022
Content Strategy
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Energy Sector Software Launches Hybrid Training Program with 70% Completion Rate
After hiring a Head of Global Learning, Energy Exemplar launched xPert, a training program made up of two portals that targeted customers and internal employees.
FREE
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2020
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Case Studies
Content Strategy
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Asana Scales Training and Sees 2X+ Growth in Users for eLearning Platform
Proving a Business Case with 19 Point Higher NPS vs. Non-users and 4.5+ Average CSAT Scores
FREE
Analytics
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Case Studies
2022
Integrations
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Tips and Tools for Creating On-Demand Content
Join us as we take a look at ways to improve your on-demand content for both on and off-camera formats
FREE
40 min
2021
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Industry-Related Courses
Content Strategy
4 Ways That Culture Amp Turned Customer Education into Their Secret Weapon
Learn how Culture Amp's program differentiates them from their competition, and how it benefits customer health, account expansion, and sales enablement.
FREE
59 min
Webinars
Webinar
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2020
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Content Strategy
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Train to Retain
How Jamf Leveraged Short-form Content to Amplify Their GTM Strategy
FREE
59 min
Webinars
Analytics
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Content Strategy
Integrations
2023
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Building Your Customer Education Brand
Using customer champions to drive widespread program adoption
FREE
50 min
Webinars
Theming
Marketing
Webinar
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2019
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Zywave Increases Product Usage through Partner Training by 200% with Skilljar
After trying two other LMS vendors and a homegrown WordPress system, Zywave realized these solutions couldn’t meet all of their needs.
FREE
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2021
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Case Studies
Partner Education
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4 Steps to Create a Customer Onboarding Program
Educate customers on why they need your product, not only on how to use it.
FREE
eBooks
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2022
Customer Education Industry
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Alarm.com Academy Leads to Monumental Growth in Partner Education and Engagement
Previous LMS failed to deliver the support and partnership Alarm.com found with Skilljar
FREE
Analytics
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Case Studies
2022
Certification
Partner Education
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Building and Delivering Engaging Virtual Instructor-Led Trainings (VILT)
The Gong Customer Education team is joining Skilljar to share how they are building a best-in-class virtual education program and breaking the norms.
FREE
54 min
Webinars
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2022
Content Strategy
VILT
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Gainsight’s Elearning Platform Exceeds Industry Usage Benchmarks by 3X
Gainsight University Realizes Highest Engagement Volumes in Company History with Skilljar
FREE
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Case Studies
2022
Integrations
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6 Ways to Secure More Training Budget
We’ll show you 6 ways to demonstrate the value of your program to stakeholders and secure the financial resources you need to be successful.
FREE
eBooks
Analytics
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2020
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Customer Education Industry
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Keeping up with the Content: Crafting Content Strategies for Customer Education
Follow along as we we tap into over 30 years of combined Customer Education experience to share best practices for designing a winning content strategy.
FREE
58 min
Webinars
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Content Strategy
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Skilljar Implementation Guide
Skilljar’s Implementation team will partner with you throughout the initial stages of establishing your training site.
FREE
eBooks
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2019
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Customer Education Industry
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The New Formula for Customer Onboarding
Preventing Customer Churn and Driving Product Adoption
FREE
59 min
Webinars
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2019
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Content Strategy
Customer Education Industry
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Scaling and Supporting Multiple Teams with Training
Skilljar's Ease of Use Makes Switching From Another LMS a No-brainer
FREE
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Case Studies
2022
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5 Customer Retention Strategies that Work
Drive long term value with a customer-centric strategy
FREE
eBooks
Analytics
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2020
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Customer Education Industry
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How to Use Customer Education Data to Make Better Business Decisions
Analyzing training data in conjunction with other key customer health and revenue metrics can help you optimize and prove the business value of your program.
FREE
eBooks
Analytics
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2020
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Customer Education Industry
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Enact MI Improves the Customer Experience with a Self-service Customer Training Catalog
Skilljar Provides Stronger Reporting Functionality, Multiple Integrations, and Ease of Use Not Seen with Other LMSs
FREE
Analytics
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Case Studies
2022
Content Strategy
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Leadership Insights to Boost Customer Success (Skilljar & Zywave)
5 Ways to Level-up the Customer Education & Customer Success Partnership
FREE
54 min
Webinars
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Customer Education Industry
2023
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Customer Education Program Scales Training, Improves UX, and Proves Value in Year One
Gong takes their training platform public with Skilljar as a strategic partner
FREE
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Case Studies
2022
Certification
Content Strategy
VILT
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Skilljar's Salesforce Integration 101
Skilljar’s Salesforce integration feeds your customer training data directly into your existing Salesforce CRM account.
FREE
eBooks
Analytics
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2019
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Integrations
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Meeting Your Users Where They Are: Success Strategies for Education at Scale
Hear how two different organizations used technology to transform their manual processes for education, onboarding, training, and professional development.
FREE
54 min
Webinars
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2021
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Content Strategy
Integrations
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2022 State of Customer Education
Benchmarks and trends every program leader should know
FREE
56 min
Webinars
Analytics
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2022
Customer Education Industry
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A Customer-First Approach to Professional Certifications
Bluebeam joins Skilljar to share how their customer-first approach to launching a professional certification brought value to their customers, education program, and organization.
FREE
52 min
Webinars
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2022
Certification
Community
Credentialling
Monetization
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Customer Education Benchmarks & Trends Report 2022
In this report, we’ll share our findings from surveying 120+ external (customer and partner) education teams on trends in budgets, content formats, integrations, team size, and more.
FREE
Analytics
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Reports
2022
Customer Education Industry
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Getting Started with Certification
How Zendesk is Creating Value for its Customers, Partners, and Employees
FREE
54 min
Webinars
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2021
Certification
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DataRobot Switches LMS Providers and Finds Better Customer Success, Integrations, and More
DataRobot turned to Skilljar so they could streamline the user experience, cut down on the amount of intervention needed, get better metrics, and support more integrations.
FREE
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2021
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Case Studies
Integrations
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5 Ways to Ensure Training is Cross-Functional
Regardless of where your training department sits, it is essential that you’re in an organization that helps your program get the continued visibility and resources it needs to succeed.
FREE
eBooks
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2020
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3 Steps to Using Education to Fuel Product-Led Growth (PLG)
Learn Skilljar's secrets to leverage customer education to fuel product-led growth.
FREE
54 min
Webinars
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2022
Customer Education Industry
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IPRO Integrates a Learning Center Into Onboarding Process and Increases User Engagement by 78%
Move to a Self-guided eLearning Platform Creates Confident, Self-sufficient Customers
FREE
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Case Studies
2022
Certification
Content Strategy
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Badges, Certificates, and Certifications: A Comprehensive Guide to Credentialing
We explore the world of credentials in-depth and how they relate to customer and partner training programs.
FREE
eBooks
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2020
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Credentialling
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A New Segmentation Model for Customer Onboarding
Driving Product Adoption with the Risk-Scale Onboarding Matrix
FREE
eBooks
Analytics
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2019
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Content Strategy
Customer Education Industry
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Creating Engaging VILT Content
Learn some techniques and tips for creating VILT content that engages your audience
FREE
15 min
2020
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Industry-Related Courses
Content Strategy
VILT
Common Challenges and Solutions for Digital Training
This course takes a look at 6 common challenges we hear when creating on-demand resources or delivering virtual training, as well as some solutions to help with each.
FREE
30 min
2020
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Industry-Related Courses
Content Strategy
How to Secure (More) Budget for Customer Education
We share the top tips from industry leaders to help you demonstrate your program’s impact, make powerful proposals for new initiatives, and get the budget you need to make them a reality.
FREE
56 min
Webinars
Analytics
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2020
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Customer Education Industry
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Creating Engaging Content in a Virtual World
Check out our tips and tricks for creating engaging content in a virtual world.
FREE
60 min
Webinars
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2020
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Content Strategy
VILT
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How Customer Education and Support Can Solve Each Other's Biggest Problems
We share real-world strategies to help customer education and support work together
FREE
eBooks
Analytics
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2019
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Content Strategy
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Strategies for Promoting your Training Offerings
Discover ways to inspire end users to learn more about the various products and features you offer.
FREE
18 min
Marketing
2019
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Building a Business Case For Customer Training
Prove the value of your training program and tackle objections head-on with insight into how to build an effective business case for customer training.
FREE
eBooks
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2019
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Customer Education Industry
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Build, Promote, Measure
How to Gain Visibility for Your Customer Education Program (w/Weave)
FREE
59 min
Webinars
Analytics
Marketing
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Content Strategy
2023
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Entelo Increases Customer Retention by 95% and Improves NPS by 200% with Skilljar
Entelo needed a way to educate their users on how their streamlined talent sourcing workflows could free recruiters from administrative tasks and transform them into strategic business partners.
FREE
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2021
Case Studies
Content Strategy
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4 Ways to Market Your Customer Education Program
If you’re noticing that users aren’t registering or engaging with your training program, it might be because of a lack of awareness of your education program or of the value that your education program could provide.
FREE
eBooks
Marketing
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2019
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Boost Customer Activation & Retention
Heap shares how they optimized their training program by analyzing behavioral data
FREE
60 min
Webinars
Analytics
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Content Strategy
2023
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Monetizing Customer Education
Monetizing customer training helps to offset program costs, fuel your initiatives, and enable additional investment in your programs.
FREE
59 min
Webinars
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2019
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Monetization
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Clever Cuts Number of Support Tickets by 25% and Increases NPS by 15 points with Skilljar
EdTech Scales Customer Training for Those Who Train Our Kids
FREE
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Case Studies
2022
Certification
Content Strategy
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How to Scale Your Customer Education Engine Fast
We showcase some of the most innovative EdTech companies and how they’re helping teachers and school administrators prepare for the new challenges ahead.
FREE
58 min
Webinars
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2020
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Content Strategy
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3 Risks You Take by Not Investing In Customer Education
One of the most effective mechanisms your company can implement to ensure customers are regularly deriving value from your innovative products and services is by investing in Customer Education.
FREE
eBooks
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2020
Customer Education Industry
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Creating Delightful Customer Education Programs that Drive Business Outcomes
It’s critical that both your content and your learning experience are highly engaging, especially when training is voluntary.
FREE
60 min
Webinars
Webinar
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2020
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Content Strategy
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The Why, What, & How of Transitioning to Virtual Training
Self-paced, on-demand programs can give students access to the information they need, exactly when they need it.
FREE
eBooks
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2020
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Content Strategy
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Ten Tips for Effective Content in Skilljar
We’ll show you how to execute on the top 10 content strategy tips
FREE
51 min
Webinars
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2019
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Content Strategy
Customer Education Industry
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Budget Planning: How to Prioritize Investments in Customer Education
This guide will show you how to ensure that your organization allocates the financial resources necessary to successfully run an education program.
FREE
eBooks
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2020
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Customer Education Industry
Monetization
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3 Reasons to Prioritize On-Demand Customer Training
Customer onboarding is an increasingly important part of long-term customer success. As your customer base grows, it becomes more challenging to consistently deliver an excellent experience with the same success.
FREE
eBooks
Analytics
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2019
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Content Strategy
Monetization
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Marketing Training to New Users
Learn how to convert your newest customers into your newest learners!
FREE
20 min
Marketing
2021
Industry-Related Courses
Three Keys to Unlocking a Successful Customer Education Program
The most successful programs have three key attributes in common: strategy, content, and technology.
FREE
eBooks
Analytics
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2019
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Content Strategy
Customer Education Industry
Integrations
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Customer Education Strategy 101
How to build a Customer Education Program that matches today’s user needs by focusing on three components of a comprehensive strategy: technology, engagement, and content.
FREE
44 min
Webinars
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2019
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Content Strategy
Customer Education Industry
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How to Price and Package Customer Training
To charge or not to charge? That is the question many customer training teams are facing today.
FREE
eBooks
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2019
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Monetization
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Customer Education is the Scale Engine of Customer Success
1:1 customer training can drain your Customer Success team’s time and energy. If approached correctly, your customer education can support your customer success growth — not hold it back.
FREE
55 min
Webinars
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2021
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Customer Education Industry
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4 Ways to Optimize and Uplevel Your Customer Education Program in 2024 (Skilljar, Jackson Laboratory, & AppFolio)
How to leverage integrations for monetization, CRM, certification, badging, and lead generation.
FREE
56 min
Webinars
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Customer Education Industry
2023
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