Welcome to Skilljar Academy
Brand new to Skilljar? Our Onboarding courses will help you plan, design, and launch a world-class training program.
Check them out
Stuck? We're here to help!
Having an issue with a course, webinar, or other content in Skilljar Academy? Our education specialists are here to help.
Get in touch
Get Customer Education Certified
Learn the foundations of Customer Education and test your knowledge!
Get Certified
color-lavender
Skilljar Onboarding
Welcome to Skilljar! These courses will guide you to a successful launch.
Skilljar Expertise
Go beyond onboarding with these advanced Skilljar courses.
color-teal
The Skillet
Courses, webinars, ebooks and more, all designed to help you learn from the best and brightest in the Customer Education Industry.
Check it out
color-mint
Skilljar Certified Professional Exam
Demonstrate your Skilljar knowledge! Complete this exam to become a basic-level Skilljar Certified Professional!
FREE
Approx 1 hour
CertificationsTest Tagcolor-mustard
Skilljar Connect
Skilljar Connect brings together the industry’s best to learn, collaborate, and exchange ideas. Learn how Customer Education fuels the future of business.
color-strawberry
Best Practices for Launching an LMS
FREE
color-lavendercolor-mustard
Choosing Between On-Demand and Instructor Led Training
FREE
color-hibiscus
Measuring the ROI of Customer Training
FREE
color-creamsicle
The 3 Stages of Customer Training Development
FREE
color-charcoal
Your Guide to Creating a Customer Onboarding Program
FREE
eBooksTraining ProgramOnboardingcolor-strawberry
Implementation 101
Planning your training portal launch.
FREE
20 mins
color-creamsicle
Onboarding Course 1: Setup
Configuring your environment.
FREE
18 mins
Dashboard Administration
Onboarding Course 2: Content
Creating courses, lessons, and live training events.
FREE
30 mins
color-lavender
Onboarding Course 3: Publishing
Creating a domain, configuring access, and promoting your training.
FREE
32 mins
color-strawberry
Course Series Filter Groups
Make it easy for students to find courses within course series.
FREE
3 mins
Domains & Publishingcolor-hibiscus
Working w/ Tags
Learn about tags and how to surface courses on your catalog using filter groups.
FREE
5 mins
Domains & Publishingcolor-strawberry
Inviting Dashboard Users
Learn about the various types of dashboard users and how to manage them.
FREE
5 mins
Dashboard Administration
Updating Dashboard Users
Learn how to update existing dashboard users and their abilities within Skilljar.
FREE
3 mins
Dashboard Administrationcolor-charcoal
Catalog Filter Groups
Make it easy for students to find courses on your catalog.
FREE
6 mins
Domains & Publishingcolor-charcoal
Performing Bulk Uploads
Learn how to upload content in bulk and automatically create lessons from the content.
FREE
3 mins
Course Managementcolor-lavender
Dashboard vs Training Domain
Administrators use the Skilljar Dashboard to design and distribute their training platforms.
FREE
3 mins
Skilljarcolor-teal
Getting Started w/ Live Training
Use this lesson type to offer Instructor-Led or Virtual Instructor-Led Training from within Skilljar!
FREE
4 mins
Live Trainingcolor-strawberry
Mapping Your Customer Training Journey & Growth Plan
Customer training is not designed to be static; there’s always room for more growth.
FREE
color-creamsicle
Creating a Successful Customer Training Strategy
Creating a comprehensive customer training program might seem like a daunting task, but there are some simple steps you can take to set your organization up for success.
FREE
color-hibiscuscolor-lavender
3 Steps to an A+ Customer Training Plan
FREE
color-lavender
Adapting Customer Onboarding for an On-Demand World
Learn how to create an effective customer education strategy for the modern learner.
FREE
color-mint
Creating the Perfect Training Course
In this webinar, we discussed the findings from our latest study on the anatomy of a training course.
FREE
color-charcoal
Data-Driven Training: Customer Training Completion Rates
We crunched some of the numbers to bring you data on training completion rates and how different factors in your courses and content may affect them.
FREE
color-creamsicle
Creating a Successful Customer Training Strategy
Creating a comprehensive customer training program might seem like a daunting task, but there are some simple steps you can take to set your organization up for success.
FREE
color-hibiscuscolor-lavender
Optimizing Customer Training: Benchmarks for 2017
We analyzed data collected over multiple years of delivering best-in-class training experiences to provide insight into how customer training teams are educating their users today.
FREE
color-mint
Why Every Tech Company Needs a Customer Enablement Program
Today’s customers have more choices than ever before. If you want to keep their business, you need to set them up for success from day one.
FREE
color-mustard
Customer Training Benchmarks for 2017
FREE
color-charcoal
How Customer Education and Support Can Solve Each Other’s Problems
FREE
color-creamsicle
How to Price and Package Customer Training
FREE
color-lavendercolor-strawberry
Choosing the Right Technology for External Training
FREE
color-mintcolor-mustard
Customer Training Goals for 2018
FREE
color-mustard
Training for Lead Generation, Customer Onboarding & Support
FREE
color-teal
Working w/ Language Packs
Allow your students to navigate your training platform in their desired language.
FREE
2 mins
ThemingNewcolor-teal
Customizing Course Platform Text
Customize the default text that appears in the training platform.
FREE
2 mins
ThemingNewcolor-mint
Optional Lessons
Use optional lessons to offer flexibility with surveys, exams, and more.
FREE
3.5 mins
Course ManagementNewcolor-hibiscus
Managing Live Event Attendees
Learn how to manage existing live events and attendees.
FREE
3 mins
Live TrainingNewcolor-mustard
Single Sign-On Overview
Learn the basics of Single Sign-On and how you can use it to control enrollment and authentication in your training domain.
FREE
3 mins
Domains & PublishingNewcolor-lavender
Basic Course Publishing
In this video, we review the basics of the Publish Course window.
FREE
5 mins
Domains & PublishingNew
Analytics Fundamentals
Learn how to get the most out of Skilljar enrollment and student data.
FREE
19 mins
Fundamentals
Admin Dashboard Overview
We are excited to announce the new Admin Dashboard!
FREE
3 mins
QuickTipsSkilljarNewcolor-mint
Marketing New User Training
Learn how to convert your newest customers into your newest learners!
FREE
20 mins
Promoting the Product
Discover ways to inspire end users to learn more about the various products and features you offer.
FREE
18 mins
color-charcoal
Monetizing Training
Ready to grow training revenue? Learn how to leverage internal partnerships to drive training revenue through the roof.
FREE
18 mins
color-creamsicle
The Rise of Customer Education (Fireside Chat)
Exploration of market and industry trends that have led to an increased focus on Customer Education
FREE
color-mint
Defining Your Customer Education Model (Keynote)
Determine the model that best suits your needs and how to put that model into action
FREE
color-lavender
Content that Sticks (Panel)
Strategies for Building Effective Training Content for Voluntary Learners
FREE
color-charcoal
Data-Driven Customer Education (Panel)
Lessons Learned from Embedding Education Throughout the Customer Journey
FREE
color-mustard
Ten Tips for Effective Content in Skilljar
In our first session, on Tues December 17th at 10am PT, we’ll show you how to execute on the top 10 content strategy tips
FREE
LiveSpotlightWebinar
Skilljar’s Salesforce Integration 101
FREE
eBooksSalesforcecolor-creamsiclecolor-hibiscus
Creating Multimedia Lessons
Learn about the various types of content you can use to a create a new lesson in a course.
3 mins
Content ManagementQuickTipsCourse Managementcolor-creamsicle
Implementation Charter
This course will walk you through the Program Strategy Section of your Skilljar Implementation Charter.
FREE
33 mins
color-charcoal
Skilljar Features to Help You Adapt in the Covid-19 Era
FREE
color-mint
A Better Way to Onboard Customers
FREE
color-teal
Creating Engaging On-Demand Content
Learn some techniques and tips for creating on-demand content that engages your audience
FREE
color-teal
Creating Engaging VILT Content
Learn some techniques and tips for creating VILT content that engages your audience
FREE
color-mint
Skilljar Implementation Guide
FREE
Beginner
Skilljar's Salesforce Integration 101
FREE
Beginnercolor-creamsiclecolor-hibiscus
Best Practices for Launching an LMS
FREE
Beginnercolor-lavendercolor-mustard
The Why, What, & How of Transitioning to Virtual Training
FREE
Beginnercolor-strawberry
Badges, Certificates, and Certifications: A Comprehensive Guide to Credentialing
FREE
Intermediatecolor-mustard
5 Customer Retention Strategies that Work
FREE
Intermediatecolor-mint
Training for Lead Generation, Onboarding, and Support
FREE
Intermediatecolor-teal
How to Use Customer Education Data to Make Better Business Decisions
FREE
3 Reasons to Prioritize On-Demand Customer Training
FREE
Advancedcolor-charcoalcolor-lavender
4 Ways to Market Your Customer Education Program
FREE
color-creamsicle
How Customer Education Can Help You Scale Your Customer Success Team
FREE
color-hibiscus
How to Price and Package Customer Training
FREE
color-lavendercolor-strawberry
How Customer Education and Support Can Solve Each Other's Biggest Problems
FREE
color-strawberry
Choosing the Right Technology for External Training
FREE
color-mintcolor-mustard
The Definitive Guide to Customer Education Metrics
FREE
color-mint
A New Segmentation Model for Customer Onboarding
FREE
color-teal
Your Guide to Creating a Customer Onboarding Program
FREE
color-strawberry
Three Keys to Unlocking a Successful Customer Education Program
FREE
color-charcoal
Building a Business Case For Customer Training
FREE
color-creamsicle
3 Questions to Evaluate the Health of Your Customer Education Program
FREE
Advancedcolor-hibiscus
Uncovering Actionable Insights with Customer Education Data Integrations
FREE
color-teal
Scaling your Customer Education Program for Success
FREE
Building a Customer Education Brand with Clever
FREE
color-charcoal
Promoting Customer Success with Diverse Learning Channels
FREE
color-creamsicle
Badges, Certificates, and Certifications
FREE
color-hibiscus
Creating Delightful Customer Education Programs that Drive Business Outcomes
FREE
color-lavender
How UserTesting Drives Product Adoption and CX with Customer Education
FREE
color-strawberry
4 Ways That Culture Amp Turned Customer Education into Their Secret Weapon
FREE
color-mustard
Creating Engaging Content in a Virtual World
FREE
Common Challenges and Solutions for Digital Training
This course takes a look at 6 common challenges we hear when creating on-demand resources or delivering virtual training, as well as some solutions to help with each.
FREE
color-strawberry
Catalog Pages
NEW: Learn all about Skilljar's newest feature with this on-demand training course.
FREE
color-creamsicle
Tips and Tools for Creating On-Demand Content
Join us as we take a look at ways to improve your on-demand content for both on and off-camera formats
FREE
color-lavender
5 Ways to Ensure Training is Cross-Functional
FREE
color-mint
Monetizing Customer Education: Free, Fee, and Everything in Between
FREE
Value-based Customer Onboarding: How education can drive long term success (Panel)
The panelists discussed various facets of their onboarding programs, including best practices and the evolution of their companies’ programs.
FREE
Partnering with Customer Success: How Integrated Customer Education Data Drives Business Outcomes (Panel)
Panelists discussed the relationship between Customer Success and Customer Education and how training can directly translate to improved business outcomes.
FREE
color-strawberry
Aligning Customer Education and Certifications: Models for Achieving Integrated Outcomes
Panelists discussed the benefits of a certification program and how such a program relates to Customer Education.
FREE
color-teal
Keynote: Sandi Lin, CEO & Co-founder, Skilljar
Sandi Lin, CEO of Skilljar will welcome attendees and present insights on Customer Education
FREE
color-hibiscus
Keynote: The Golden Rule for Your Customer Education Portfolio
Adam Avramescu shares his background and experience in the customer training field and delves into the strategy and tactics around building a Customer Education portfolio.
FREE
color-charcoal
Keynote: Engaging and Empowering Customers with Video
Matt Pierce, Learning and Video Ambassador at TechSmith, details how and why video should be a key component of any customer training program
FREE
color-creamsicle
Keynote: Learning Outside the Box: How Microsoft Creatively Upskills Individuals & Organizations to Achieve More
Taimur Rashid (Microsoft) discussed the mechanisms Microsoft uses to ensure its customers, partners, and the broader Microsoft ecosystem are well-equipped to find value in the company’s products and services.
FREE
color-hibiscus
Keynote: Acquiring and Retaining Learners to Drive Product Adoption
Maria Manning-Chapman discusses TSIA’s Customer Engagement Model (LAER) and explores why the methodology is a strategic imperative for both those in Education Services and XaaS organizations.
FREE
color-lavender
How Unifying Customer Communities and Education Can Drive Engagement
FREE
color-mint
Intro to Program Strategy
This course is designed to give you an overview of key topics surrounding your customer education program strategy.
FREE
color-creamsicle
Content Creation and Curriculum Design
This course is designed to give you an overview of key topics surrounding the content for your customer education program.
FREE
color-mint
Marketing and Distribution Tactics
This course is designed to give you an overview of key topics surrounding what you should know about when it comes to marketing your customer education program.
FREE
Measurement & Optimization Strategies
This course is designed to give you an overview of key topics for tracking the health of your program.
FREE
color-teal
Foundations in Customer Education Assessment
We built this program to help leaders like you learn more about the field and understand the fundamentals of building and maintaining an amazing Customer Education program.
FREE
color-hibiscus
How to Get Your Learners into Flow
One of the hardest things to do is to motivate students to want to learn - Presented by Fresia Jackson, Culture Amp
FREE
color-charcoalContent Development Track
The Customer Education Pyramid: 3 Levels of KPIs for Understanding Impact
You’ll learn a framework you can use to define your KPI metrics and map them to organizational outcome goals - Presented by Imatiaz Alam & Chris Anderson, Guru
FREE
color-creamsicleProgram Strategy Track
Collaborative Learning: Creating Activities that Engage
Asynchronous, self-paced training online is an effective way to scale education - Presented by Mark Tippin & Jim Kalbach, Mural
FREE
color-hibiscusContent Development Track
Investing in Customer Education - Executive Perspectives on Prioritizing Customer Outcomes
This executive panel shares thoughts and advice on investing in Customer Education - Presented by executives from Skilljar, Gainsight, Zuora, and Sika
FREE
color-lavenderProgram Strategy Track
Training a Global Audience: Learnings from Serving Education to Customers All Over the World
When usage is growing there are both language and cultural barriers to overcome to make sure your users are learning effectively around the globe - Presented by Craig Morrison & Jeff Resnick, OSIsoft
FREE
color-strawberryProgram Strategy Track
Program Spotlight: DataRobot
Transforming DataRobot University in <90 Days - Presented by Sharon Castillo, Director of Education, DataRobot
FREE
color-tealGeneral Sessions
Skilljar Deskercise Break
These are the stretches you need to get you through long days sitting at your desk!
FREE
color-mintGeneral Sessions
Skilljar 2020 Golden Skillet Awards
Check out the 2020 Golden Skillet Award Winners
FREE
General Sessions
Content Creation at Scale: Tips and Tricks for Your High Growth Education Program
As the demands for your content increase, learn about how to scale content creation - with or without a specific CE team - Presented by Randon Ruggles & Kyle Schuler, Jamf
FREE
color-mustardContent Development Track
Trends in the Field: Observations from Skilljar's World-Class Customer Success Team
Learn about the trends that our experts are noticing - Presented by Skilljar's own CS Team Members, Sara Robba, Dean Spalding, Ana Mays, & Macz Norton
FREE
color-creamsicle
CELab Live from Connect 2020
Recorded live during Skilljar Connect 2020! This episode of CELab featured Q&A from Adam Avramescu, Slack & Dave Derington, Outreach
FREE
color-hibiscusProgram Strategy Track
Instructional Writing at its Best: How to Write and Talk so Learning Sticks
How to write and edit content for learning and effectively communicate the need for this adaptation to subject-matter experts - Presented by Debbie Smith, Braze
FREE
color-lavenderContent Development Track
Customer Education at LinkedIn: Managing Learning Across 3 Products
LinkedIn has several distinct lines of business, but one thing they have in common is amazing Customer Education programs - Presented by Stephanie Pellegrino, Stephanie Hurst, & Sonia Sawlani, LinkedIn
FREE
color-mintContent Development TrackProgram Strategy Track
Demystifying the Revenue Generating Customer Education Program
Our hosts focus on considerations one should take when asked to build a revenue-generating education practice - Presented by Keri Schneider & Amy Hargis, Snowflake
FREE
color-mustardProgram Strategy Track
Where Content and Certification Converge
In this case study, find out how Slack stood up a new customer certification program in a matter of months by prioritizing multi-vendor partnerships and iterative learning design - Presented by Liana Maharaj-Parrish & April Trask, Slack
FREE
color-strawberryContent Development Track