Build, Promote, Measure

How to Gain Visibility for Your Customer Education Program (w/Weave)

Cancel Apply

rate limit

Code not recognized.

About this course

2023 | July 19

If you build it, they may not come – to your customer education program. Building is only one part of the equation – you also need to gain internal and external visibility of your program for it to really make an impact on your business and customers.

Check this out for an exclusive look into how telecommunications software provider, Weave, built their customer education program and promoted it, driving a 112% increase in program certification and a 40% increase in active learners.

 

Weave shares how they upped their training game 

Bethany Alston, Instructional Designer & LMS Administrator at Weave, will share her team’s journey from building to promoting to measuring the impact of Weave Training Camp. Along the way, she’ll share tips for any learning professional looking to engage stakeholders and create business value for your program.

Learn Weave’s best practices for:

  • Restructuring content to attract new users and re-engage lapsed customers
  • Working cross-functionally to gain visibility for their program among internal stakeholders
  • Measuring program success by creating benchmarks and using game-changing industry tools to demonstrate business value 

Speakers

Bethany Alston Headshot-1

Bethany Alston
Weave
Instructional Designer & LMS Administrator

Jen_Raphael Headshot

Jen Raphael
Skilljar
Director, Customer Marketing

 

About this course

2023 | July 19

If you build it, they may not come – to your customer education program. Building is only one part of the equation – you also need to gain internal and external visibility of your program for it to really make an impact on your business and customers.

Check this out for an exclusive look into how telecommunications software provider, Weave, built their customer education program and promoted it, driving a 112% increase in program certification and a 40% increase in active learners.

 

Weave shares how they upped their training game 

Bethany Alston, Instructional Designer & LMS Administrator at Weave, will share her team’s journey from building to promoting to measuring the impact of Weave Training Camp. Along the way, she’ll share tips for any learning professional looking to engage stakeholders and create business value for your program.

Learn Weave’s best practices for:

  • Restructuring content to attract new users and re-engage lapsed customers
  • Working cross-functionally to gain visibility for their program among internal stakeholders
  • Measuring program success by creating benchmarks and using game-changing industry tools to demonstrate business value 

Speakers

Bethany Alston Headshot-1

Bethany Alston
Weave
Instructional Designer & LMS Administrator

Jen_Raphael Headshot

Jen Raphael
Skilljar
Director, Customer Marketing