Skilljar Onboarding

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Skilljar Onboarding

These courses are designed to give you everything that you need to get your program up and running.

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About Skilljar's Onboarding

These onboarding courses are broken out into different phases of the Skilljar implementation process. Your Skilljar Implementation Manager can help guide you to specific pieces of content that match where you are in the implementation journey. However, feel free to jump around and find the pieces of content that will help you the most!

Feel free to leave feedback at the end of the courses to let us know how we did and if there's anything we can do to improve these materials!

Onboarding

noun
on · board · ing
: the act or process of familiarizing a new customer with one's products or services

“Onboarding.” Merriam-Webster.com Dictionary, Merriam-Webster,
https://www.merriam-webster.com/dictionary/onboarding. Accessed 7 Jun. 2023.

Welcome to Skilljar Onboarding

Learn more about Skilljar, the onboarding process, and all of the things you should know as you're getting started with Skilljar!

Setting Up Your Domain(s)

This course is designed to help you understand more about the logistics of setting up your Skilljar domain.

Building Courses in Skilljar

Understanding the main components of course creation allows you to plan, build, and deliver world-class training content that reaches the intended learners.

Publishing Courses & Objects

Skilljar's publishing settings are very customizable, ensuring all of your content is designed to reach the intended learners.

Localization: Customizing Your Program for a Global Learner Audience

This presentation will touch on topics such as workflows, leveling localized outputs, analytics, and budgeting.

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Establishing and Maintaining Your Content Roadmap

Aligning your content roadmap to overall business needs requires a scalable plan for content maintenance.

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Show Me the Money

Skilljar customers that track training metrics are able to drive adoption, scale resources, and grow revenue.

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Creating a World-Class End-to-End Customer Learning Experience

Troy shares how Qualtrics uses Skilljar for the entire customer enablement experience.

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Unlocking Insights: How to Prove ROI for Your Program

Customers that are highly engaged in training experience better outcomes and higher retention.

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The 2024 CE Pro Playbook

7 Must-Have Plays to Pivot from Cost-Center to Revenue-Driver

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Keeping up with the Content: Crafting Content Strategies for Customer Education

Follow along as we we tap into over 30 years of combined Customer Education experience to share best practices for designing a winning content strategy.

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Automox Sees 75% Reduction in Customer Onboarding Time with Skilljar

Automox University Brings Added Value for Onboarding and Training for Customers

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A New Segmentation Model for Customer Onboarding

Driving Product Adoption with the Risk-Scale Onboarding Matrix

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Uncovering Actionable Insights with Customer Education Data Integrations

Learn about the importance of connecting your Customer Education program to the other business systems and tools used by your company.

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Customer Education is the Scale Engine of Customer Success

1:1 customer training can drain your Customer Success team’s time and energy. If approached correctly, your customer education can support your customer success growth — not hold it back.

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Exporting Data from Group Analytics

This interactive lesson walks you through the process of collecting the Groups data you want for the appropriate timeframe and exporting it as a CSV file.

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Measurement & Optimization Strategies

This course is designed to give you an overview of key topics for tracking the health of your program.

Marketing and Distribution Tactics

This course is designed to give you an overview of key topics surrounding what you should know about when it comes to marketing your customer education program.

Scheduling Reports with Skilljar

This interactive demo shows you how to set up a Scheduled Report and what email recipients can expect to see.

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Extend Your Program's Reach with Using 3 Skilljar Hacks

Kristin Lisson, Director of Customer Enablement at Totango, shares their recent success and a few tips for getting even more out of Skilljar.

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Gaining Buy-In: How to market your external training program internally

Walk away knowing how to win hearts & minds (plus budget) through internal marketing.

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Education + Marketing: Uncover hidden opportunities to add value

Unlock the Power of Unified Marketing and Education Campaigns

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Using Skilljar’s Salesforce Integration to Get the Most from Your Training Data

Learn how to leverage your training data within Salesforce. We'll share the value, the process, and best practices, along with examples and action items.

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To Monetize or Not to Monetize: Smartsheet's Story

Stephanie Barbee and Damani Musgrave share their first-hand experience in scaling a successful monetized program.

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Build, Promote, Measure

How to Gain Visibility for Your Customer Education Program (w/Weave)

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Partnering with Revenue Enablement to Build Better Content Faster

Jared Clemons, Revenue Enablement Manager at Skilljar shares how he partners with Customer Education to improve processes and partner on content.

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3 Steps to Using Education to Fuel Product-Led Growth (PLG)

Learn Skilljar's secrets to leverage customer education to fuel product-led growth.

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Skilljar's Latest Innovations in Demonstrating the Business Impact of Education

See how Skilljar's new reporting and analytic capabilities are trailblazing how education program leaders demonstrate business impact.

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2022 State of Customer Education

Benchmarks and trends every program leader should know

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No Jedi Mind Tricks: RingCentral's 4 Key Strategies to Scale Customer Education and Training

Get insight into how RingCentral leveraged talent, innovated content design and stretched their budget to deal with the demands of hyper-growth.

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Building a High-Impact Program for Credentialing Learners

Stacy Case, VP of Professional Development at the FinOps Foundation, discusses how they built a robust certificate program with limited budget, resources, and time.

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Scaling Success: 3 Plays for Lean Customer Education Teams

This session will guide you through three dynamic plays, each packed with practical tips, tactics, and real-life examples from industry leaders

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Level Up Your Content for Customers

In this webinar, Matt reveals the secrets of success for anyone looking to use videos and screen capture images to communicate more effectively through customer education.

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Leadership Insights to Boost Customer Success (Skilljar & Zywave)

5 Ways to Level-up the Customer Education & Customer Success Partnership

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4 Ways to Optimize and Uplevel Your Customer Education Program in 2024 (Skilljar, Jackson Laboratory, & AppFolio)

How to leverage integrations for monetization, CRM, certification, badging, and lead generation.

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A Customer-First Approach to Professional Certifications

Bluebeam joins Skilljar to share how their customer-first approach to launching a professional certification brought value to their customers, education program, and organization.

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How to Build a Business Case for Customer Education

Customer education and customer success expert Brandon Carroll shares his proven method for building a business case for customer education and training.

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Getting Started with Certification

How Zendesk is Creating Value for its Customers, Partners, and Employees

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Building and Delivering Engaging Virtual Instructor-Led Trainings (VILT)

The Gong Customer Education team is joining Skilljar to share how they are building a best-in-class virtual education program and breaking the norms.

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Meeting Your Users Where They Are: Success Strategies for Education at Scale

Hear how two different organizations used technology to transform their manual processes for education, onboarding, training, and professional development.

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Innovation to Application: Must-Have Customer Education Automation & AI Tactics

Learn how to scale strategic initiatives and everyday tasks using human, technical, and artificial intelligence.

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Customer Focused: How a shift in content strategy led to increased learner engagement and satisfaction while also driving revenue and retention

ClickUp's Elliot Rossbach and Greg Mead share the framework for the program's evolution from content for all to a more targeted approach

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Customer Education + Community + Support

Enikő Farkas, Head of Academy at Cognite how they use Academy, Community, and Support to fuel enablement and product adoption.

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OSIsoft drives 1000% increase in self-paced online course registrations with Skilljar

OSIsoft built OSIsoft Learning, a customer and partner education portal that goes beyond a basic training course catalog to offer a holistic customer learning experience.

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Customer Education Strategy 101

How to build a Customer Education Program that matches today’s user needs by focusing on three components of a comprehensive strategy: technology, engagement, and content.

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Using a Last Lesson Experience in Your Courses

The Last Lesson Experience or Summary Lesson is a great chance to recognize achievement and recommend next steps

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Expanding Your Audience with Content Syndication

Learn how Skilljar's Content Syndication feature allows you to share training materials with another LMS, optimize content distribution, and track performance analytics in the Skilljar dashboard.

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Measure Up: How to Analyze Education Program Metrics

Expressing your program's value is vital to any training team, but which metrics best illustrate business impact?

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Tracking the Impact of Your Courses

Blair Mishleau, Principal Customer Education Manager at Clever shares how they use dashboards to measure the impact of their courses.

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TechSmith's 2024 Video Viewer Trends Report

Matt Pierce joins to share his insights on TechSmith's recently published 2024 Video Viewer Trends Report

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Cloning a Catalog Page

This interactive lesson is designed to walk you through the process of cloning an existing Catalog Page.

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Catalog Structure & Mapping

Understand the building blocks of your training domain to better organize your content.

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Creating Engaging On-Demand Content

Learn some techniques and tips for creating on-demand content that engages your audience

2020 Industry-Related Courses Content Strategy

Content Creation and Curriculum Design

This course is designed to give you an overview of key topics surrounding the content for your customer education program.

Strategies for Promoting your Training Offerings

Discover ways to inspire end users to learn more about the various products and features you offer.

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6 Ways to Secure More Training Budget

We’ll show you 6 ways to demonstrate the value of your program to stakeholders and secure the financial resources you need to be successful.

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5 Customer Retention Strategies that Work

Drive long term value with a customer-centric strategy

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Badges, Certificates, and Certifications: A Comprehensive Guide to Credentialing

We explore the world of credentials in-depth and how they relate to customer and partner training programs.

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3 Questions to Evaluate the Health of Your Customer Education Program

We’ve put together three questions to help you evaluate the health of your customer education program.

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Salesforce Integration Playbook

Enable your teams to see how learners are interacting with your Academy to drive success and recognize training value across the entire customer journey.

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How Customer Education Can Help You Scale Your Customer Success Team

We delve into why and how Customer Education is an effective method for scaling your Customer Success team.

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Three Keys to Unlocking a Successful Customer Education Program

The most successful programs have three key attributes in common: strategy, content, and technology.

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Budget Planning: How to Prioritize Investments in Customer Education

This guide will show you how to ensure that your organization allocates the financial resources necessary to successfully run an education program.

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How to Use Customer Education Data to Make Better Business Decisions

Analyzing training data in conjunction with other key customer health and revenue metrics can help you optimize and prove the business value of your program.

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4 Steps to Create a Customer Onboarding Program

Educate customers on why they need your product, not only on how to use it.

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5 Ways to Ensure Training is Cross-Functional

Regardless of where your training department sits, it is essential that you’re in an organization that helps your program get the continued visibility and resources it needs to succeed.

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How Customer Education and Support Can Solve Each Other's Biggest Problems

We share real-world strategies to help customer education and support work together

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Train to Retain

How Jamf Leveraged Short-form Content to Amplify Their GTM Strategy

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Plotting the Route: Automating Badges Across Personio Voyager Platforms

Chelsea Cowley shares Personio's approach to creating a cohesive ecosystem for their learners, tied together through badges.

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Creating Real-World Scenarios for Training Sales Reps on Customer Onboarding

Emily Escalante, eLearning Developer at Auctane, discusses how she uses Skilljar Quizzes as interactive scenarios to capture and measure learners’ real-world daily workflows.

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Increase Retention and Recurring Services Revenue with Skilljar's Training Credits

Watermark Insights shared their monetization strategy using Skilljar's Training Credits and the success they've seen increasing recurring services revenue and retention.

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Optimizing Reach: How to market your external training program to learners

Discover how a redesigned or refreshed academy can transform customer engagement and drive business success—all driven by curated content and distribution channels for extra audience appeal.

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Boost Customer Activation & Retention

Heap shares how they optimized their training program by analyzing behavioral data

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Content Strategy Framework with Procore

Learn how Procore developed a content strategy framework, optimized content management, and driven impactful outcomes through collaboration and innovation.

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Skilljar's Content Syndication

This interactive lesson is designed to walk you through the process of Syndicating Content for hosting in additional Learning Management Systems.

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Skilljar Implementation Guide

Skilljar’s Implementation team will partner with you throughout the initial stages of establishing your training site.

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Alarm.com Academy Leads to Monumental Growth in Partner Education and Engagement

Previous LMS failed to deliver the support and partnership Alarm.com found with Skilljar

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Entelo Increases Customer Retention by 95% and Improves NPS by 200% with Skilljar

Entelo needed a way to educate their users on how their streamlined talent sourcing workflows could free recruiters from administrative tasks and transform them into strategic business partners.

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Clever Cuts Number of Support Tickets by 25% and Increases NPS by 15 points with Skilljar

EdTech Scales Customer Training for Those Who Train Our Kids

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Zywave Increases Product Usage through Partner Training by 200% with Skilljar

After trying two other LMS vendors and a homegrown WordPress system, Zywave realized these solutions couldn’t meet all of their needs.

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4 Ways That Culture Amp Turned Customer Education into Their Secret Weapon

Learn how Culture Amp's program differentiates them from their competition, and how it benefits customer health, account expansion, and sales enablement.

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Energy Sector Software Launches Hybrid Training Program with 70% Completion Rate

After hiring a Head of Global Learning, Energy Exemplar launched xPert, a training program made up of two portals that targeted customers and internal employees.

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The New Formula for Customer Onboarding

Preventing Customer Churn and Driving Product Adoption

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Ten Tips for Effective Content in Skilljar

We’ll show you how to execute on the top 10 content strategy tips

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Asana Scales Training and Sees 2X+ Growth in Users for eLearning Platform

Proving a Business Case with 19 Point Higher NPS vs. Non-users and 4.5+ Average CSAT Scores

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Customer Education Benchmarks & Trends Report 2022

In this report, we’ll share our findings from surveying 120+ external (customer and partner) education teams on trends in budgets, content formats, integrations, team size, and more.

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How to Secure (More) Budget for Customer Education

We share the top tips from industry leaders to help you demonstrate your program’s impact, make powerful proposals for new initiatives, and get the budget you need to make them a reality.

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Gainsight’s Elearning Platform Exceeds Industry Usage Benchmarks by 3X

Gainsight University Realizes Highest Engagement Volumes in Company History with Skilljar

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Paycor: Skilljar is a ‘game changer’ for scaling product adoption and setting customers up for success

Customer-focused LMS is key to increasing revenue retention and building community through certifications.

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Building Your Customer Education Brand

Using customer champions to drive widespread program adoption

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Customer Education Program Scales Training, Improves UX, and Proves Value in Year One

Gong takes their training platform public with Skilljar as a strategic partner

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Monetizing Customer Education

Monetizing customer training helps to offset program costs, fuel your initiatives, and enable additional investment in your programs.

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Creating Engaging VILT Content

Learn some techniques and tips for creating VILT content that engages your audience

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Enact MI Improves the Customer Experience with a Self-service Customer Training Catalog

Skilljar Provides Stronger Reporting Functionality, Multiple Integrations, and Ease of Use Not Seen with Other LMSs

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The Champion’s Edge: Award-Winning Customer Education Playbooks

Award-Winning Customer Education Playbooks Unveiled

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Getting started with Plans

Plans enable you to package and sell your training content with greater flexibility.

Structuring Your Partner Education Program for Success

A partner education and enablement program can help you equip your partners with the resources that they need to effectively market, extend, and service your offering.

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Tags & Filter Groups

Learn how to organize content on a catalog page with page filters.

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Creating & Managing Groups

Learn how to organize and manage groups of learners.

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Multi-Session Live Training Events Overview

Multi-Session Events allow you to create and duplicate entire events, across multiple days, providing students with a quick and easy registration process.

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Publishing Learning Paths

Learn about the settings available when publishing Learning Paths.

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Creating Multi-Session Events

This interactive lesson is designed to walk you through the process of creating a multi-session live training event.

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Adding Multiple Content Types to a Lesson

This interactive lesson is designed to walk you through the process of adding multiple types of content to a lesson in a course.

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Resizing Tile Images

The size of the images used for the tiles on your training site can make a big difference in its appearance.

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Admin Dashboard Overview

Explore the functions and layout of the Admin Dashboard

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Adding a New Dashboard User

Walk through the steps involved for an Admin to create a new dashboard user for their training domain.

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Using Strategic Insights

This lesson is designed to give you a tour of the basic functionality when using Skilljar's Strategic Insights.

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Introduction to Integrations

Learn more about how Skilljar integrates with the tools you may be using.

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Course Actions & Engagement

Learn to automate your communication and engagement with your learners.

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Single Sign-On Overview

Learn the basics of Single Sign-On and how you can use it to control enrollment and authentication in your training domain.

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Optional Lessons

Use optional lessons to offer flexibility with surveys, exams, and more.

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Getting Started with Catalog Pages

Learn all about Skilljar's newest feature with this on-demand training course.

Adding & Managing Dashboard Users

Learn how to add and manage Skilljar dashboard users.

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Object Visibility Settings

Learn how you can customize which learners are able to see and/or access your Courses, Catalog Pages, Learning Paths, and Plans.

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3 Risks You Take by Not Investing In Customer Education

One of the most effective mechanisms your company can implement to ensure customers are regularly deriving value from your innovative products and services is by investing in Customer Education.

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Creating an Auto Registration Tag

Create an auto-registration tag so your learners are silently registered for a course when they click on a tile. This allows them to jump straight into the course content.

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Dashboard vs Training Domain

Administrators use the Skilljar Dashboard to design and distribute their training platforms.

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Course Details & Settings

Learn the role the Course Details Page & Settings play in your course catalog.

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Getting the Most Out of Your Skilljar Data

Leverage data pipelines to get the most value out of your Skilljar training data and showcase business impact

Inviting & Managing Students

Learn how to invite learners to your training domain and manage them.

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Publishing Courses

Learn about the settings available when publishing courses to your domain(s).

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Caption File Upload Overview

Learn how uploading caption files can improve accessibility, localization, and seach engine optimization (SEO).

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Maximizing Impact with Skilljar + Salesforce

Learn how Skilljar's Salesforce integration provides real-time training data to Salesforce, benefiting various teams, highlighting impact on the business, and enhancing customer training experiences.

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Customer Education Business Impact Template Overview

Learn how to use the Business Impact Templates to show the value of your training program on your business.

Installing the Salesforce Integration (SFDC App)

Learn how to set up your Salesforce integration to pass Skilljar training data into your instance of Salesforce

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Advanced Theming: Customizing Your Training Site with CSS and Javascript

Join Tyler Larson as he explains how to use CSS and Javascript to customize your training site

Training Credits Overview

A quick introduction to Skilljar's Training Credit feature.

Bulk Uploading Course Content

Uploading multiple pieces of content at once can save you time when creating courses.

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Getting Started with Skilljar's API

This Quick Tip is designed to show you how you can use Skilljar's API.

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Publishing Plans

Learn about the settings available when publishing Plans.

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Audit Log Overview

Learn how the Audit Log helps you to track changes made to your course catalog by different users

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Course Creation Overview

Learn about courses as an object, course components, and course management.

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Signing in as a Student

You're able to sign in as a student of a domain to see what they see or troubleshoot issues they may be experiencing.

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Creating a Quiz Question Bank

Quiz Question Banks allow you to create, maintain, and incorporate question banks for use within your content.

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Getting Started w/ Live Training

Use this lesson type to offer Instructor-Led or Virtual Instructor-Led Training from within Skilljar!

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Managing Live Event Attendees

Learn how to manage existing live events and attendees.

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Creating & Publishing Catalog Pages

Learn about the settings available when publishing Catalog Pages.

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Convert your Theme to Skilljar's Upgraded Base Theme

Convert your existing theme to the upgraded base theme to take advantage of additional features and functionality

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Setting or Changing Your Catalog Homepage

Easily set or change the default homepage for your training site from Domains & Publishing.

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Introduction to Site Theming & Customization

Learn how to customize your training site beyond the basics.

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Managing Course Curriculum

Learn to manage the content and curriculum that makes up a course and its settings.

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Certified Success!

In this course, Aily Roper will share the successes of Bluebeam's certification program and cover how they conduct user testing and certification.

Program Strategy Content Development Connect 2023

CELab Live from Connect 2020

Recorded live during Skilljar Connect 2020! This episode of CELab featured Q&A from Adam Avramescu, Slack & Dave Derington, Outreach

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Building a Diversified Training Program that Drives Engagement

This session will cover the importance of creating various forms of training to retain customers, and how to monitor and evolve them to ensure continual customer engagement.

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Content Creation at Scale

As the demands for your content increase, learn about how to scale content creation - with or without a specific CE team - Presented by Randon Ruggles & Kyle Schuler, Jamf

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Engaging and Empowering Customers with Video

Matt Pierce, Learning and Video Ambassador at TechSmith, details how and why video should be a key component of any customer training program

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Catalog Management Best Practices

In this session, Tyler dove into the most optimal ways to set up, manage, and expand a Skilljar program.

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Customer Education at LinkedIn

LinkedIn has several distinct lines of business, but one thing they have in common is amazing Customer Education programs - Presented by Stephanie Pellegrino, Stephanie Hurst, & Sonia Sawlani, LinkedIn

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Tying Training to Outcomes

This session looks at the importance that training plays in advancing business outcomes.

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Future of ILT/VILT

We dive deep into ILT and VILT for training different audiences.

Program Strategy color-blue-700 Connect 2021

Customer Education and the Double Bottom Line

In this keynote address, Sandi Lin (Skilljar CEO) discusses the trends in customer education for companies, learners, and society at large.

General color-blue-600 Connect 2021

From Good to Great: Scaling Customer Success

Whether you are looking to stand up a customer education program or need to revamp an existing one, learn how CircleCi built theirs from the ground up.

Program Strategy Connect 2022

The Rise of Customer Education

Exploration of market and industry trends that have led to an increased focus on Customer Education

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The Customer Education Pyramid

You’ll learn a framework you can use to define your KPI metrics and map them to organizational outcome goals - Presented by Imtiaz Alam & Chris Anderson, Guru

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Obsessed with Your Success

Learn what the implementation process looks like at Skilljar and get all of your burning questions answered.

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Monetization Strategies to Meet and Exceed Revenue Targets

Learn how to add monetization elements to your education program to exceed revenue goals.

Program Strategy Connect 2023

Value-based Customer Onboarding

The panelists discussed various facets of their onboarding programs, including best practices and the evolution of their companies’ programs.

Program Strategy color-blue-400 Connect 2019

Instructional Writing at its Best

How to write and edit content for learning and effectively communicate the need for this adaptation to subject-matter experts - Presented by Debbie Smith, Braze

Content Development color-blue-400 Connect 2020

The State of Assessments

This session explored the state of assessments and why they are an important part of customer education.

Program Strategy color-blue-400 Connect 2021

Keynote: Why Education Is At The Heart of CS

Learn why education is critical at every step of the customer lifecycle, and how customer communities can provide a platform to share learnings and best practices.

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Adapting Educational Content

Melissa Rogers, an Associate Professor at Whitworth University, will explore how memory research from the last 20 years can be applied to education and learning.

Content Development color-blue-600 Connect 2023

Accessibility: Meeting Your Learners Where They Are

Learn what accessibility looks like in the world of customer education & how you can begin making progress towards improving your customer experience through accessibility.

Content Development color-blue-600 Connect 2021

Acquiring and Retaining Learners to Drive Product Adoption

Maria Manning-Chapman discusses TSIA’s Customer Engagement Model (LAER) and explores why the methodology is a strategic imperative for both those in Education Services and XaaS organizations.

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State of the Union: How AI is Transforming Customer Education

This course explores the profound impact of AI on Customer Education and how to drive meaningful business impact through effective education and training programs that deliver efficiency at scale.

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Demystifying the Revenue Generating CE Program

Our hosts focus on considerations one should take when asked to build a revenue-generating education practice - Presented by Keri Schneider & Amy Hargis, Snowflake

Program Strategy color-blue-600 Connect 2020

Harnessing the Power of Training, CS, and Community

Communities, Customer Success, and Training efforts are powerful, interconnected tools that can help your customers become product experts and evangelists.

Program Strategy color-blue-800 Connect 2021

Training a Global Audience

When usage is growing there are both language and cultural barriers to overcome to make sure your users are learning effectively around the globe - Presented by Craig Morrison & Jeff Resnick, OSIsoft

Program Strategy color-blue-700 Connect 2020

Using Customer Education to Personalize the Customer Experience

Learn how to nurture and grow customer base with curated, personalized experiences that engage customers throughout their entire lifecycle.

Program Strategy color-blue-900 Connect 2023

Getting the Most Out of Your Education Program

An online education program that impacts all areas of a business requires buy-in and support across your organization. This session shares how education leaders work together to meet company goals and expand their offerings.

Program Strategy color-blue-800 Connect 2023

Beating Budget Cuts

Vanessa Neurohr, VP of Customer Success at Muck Rack, will share how she prioritized and invested more in education as an essential strategy in driving long-term success for her company.

Program Strategy color-blue-700 Connect 2023

Aligning Customer Education and Certifications

Panelists discussed the benefits of a certification program and how such a program relates to Customer Education.

Program Strategy color-blue-600 Connect 2019

Defining Your Customer Education Model (Keynote)

Determine the model that best suits your needs and how to put that model into action

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Better Together

Learn what the implementation process looks like at Skilljar and get all of your burning questions answered by Matt Robinson, Head of Training & Enablement at Reltio.

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Learning Outside the Box

Taimur Rashid (Microsoft) discussed the mechanisms Microsoft uses to ensure its customers, partners, and the broader Microsoft ecosystem are well-equipped to find value in the company’s products and services.

General color-blue-600 Connect 2019

What's New at Skilljar?

Keep up with the latest releases, updates, and additions to Skilljar.

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The Secret to Scale Digital Customer Experience

9 Tips for Boosting Customer Outcomes with Customer Education

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Using Skilljar's Strategic Insights

Learn how to best use Strategic Insights to benchmark key program metrics against other Skilljar customers, identify areas of improvement, and track industry trends.

How Unifying Customer Communities and Education Can Drive Engagement

How do leading Customer Success teams combine resources across channels to drive product adoption, customer engagement and customer retention?

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The Why, What, & How of Transitioning to Virtual Training

Self-paced, on-demand programs can give students access to the information they need, exactly when they need it.

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How to Scale Your Customer Education Engine Fast

We showcase some of the most innovative EdTech companies and how they’re helping teachers and school administrators prepare for the new challenges ahead.

Webinars auto-registration 2020 color-blue-700 Content Strategy auto-redirect

Common Challenges and Solutions for Digital Training

This course takes a look at 6 common challenges we hear when creating on-demand resources or delivering virtual training, as well as some solutions to help with each.

2020 color-blue-400 Industry-Related Courses Content Strategy

Creating Delightful Customer Education Programs that Drive Business Outcomes

It’s critical that both your content and your learning experience are highly engaging, especially when training is voluntary.

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4 Ways to Market Your Customer Education Program

If you’re noticing that users aren’t registering or engaging with your training program, it might be because of a lack of awareness of your education program or of the value that your education program could provide.

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Building a Business Case For Customer Training

Prove the value of your training program and tackle objections head-on with insight into how to build an effective business case for customer training.

Guides auto-registration 2019 color-blue-400 Customer Education Industry auto-redirect

IPRO Integrates a Learning Center Into Onboarding Process and Increases User Engagement by 78%

Move to a Self-guided eLearning Platform Creates Confident, Self-sufficient Customers

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Badges, Certificates, and Certifications

Do you know what the differences are between badges, certificates, and certifications?

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Smartsheet Moves to an eLearning Platform to Help Drive $1M Revenue Target

Skilljar succeeded where previous LMS failed to deliver on monetization strategy.

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Skilljar's Salesforce Integration 101

Skilljar’s Salesforce integration feeds your customer training data directly into your existing Salesforce CRM account.

Guides Analytics auto-registration 2019 color-blue-400 Integrations auto-redirect

DataRobot Switches LMS Providers and Finds Better Customer Success, Integrations, and More

DataRobot turned to Skilljar so they could streamline the user experience, cut down on the amount of intervention needed, get better metrics, and support more integrations.

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MRI Software Increases YOY eLearning Revenue by 38%, Nearly Doubling Monetization Goal

Real Estate Software Firm Easily Migrates Learning Content From Five Acquired Companies Into Skilljar

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Training for Lead Generation, Customer Onboarding, and Support

Addressing prospect and customer needs in a thoughtful manner at every stage of the customer lifecycle is now a strategic necessity.

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Customizing Course Platform Text

Customize the default text that appears in the training platform

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Skilljar Admin Professional Exam

Demonstrate your Skilljar knowledge! Complete this exam to earn your Admin-level Skilljar Admin Professional certificate!

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Foundations in Customer Education Assessment

We built this program to help leaders like you learn more about the field and understand the fundamentals of building and maintaining an amazing Customer Education program.

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Intro to Program Strategy

This course is designed to give you an overview of key topics surrounding your Customer Education Program Strategy.

Automation and API Integrations

APIs allow your teams to automate the transfer of data between different applications and systems, reducing the need for custom scripting and manual processes.

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Collaborative Learning: Creating Activities that Engage

Asynchronous, self-paced training online is an effective way to scale education - Presented by Mark Tippin & Jim Kalbach, Mural

Content Development color-blue-600 Connect 2020

Observations from Skilljar's World-Class CS Team

Learn about the trends that our experts are noticing - Presented by Skilljar's own CS Team Members, Sara Robba, Dean Spalding, Ana Mays, & Macz Norton

General color-blue-600 Connect 2020

What Do Executive Leaders Want From a CEd Program?

This panel shares the hits and misses in Customer Education they've experienced firsthand, and what metrics they look for to prove ROI for their programs.

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Customer Education Insights: Sandi Lin, Skilljar

Sandi Lin, CEO of Skilljar will welcome attendees and present insights on Customer Education

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Producing Great Content Quickly

You need to create an onboarding program that gets results. This likely means creating a lot of content, fast.

Content Development Connect 2022

No Code Skilljar Integrations

In this breakout session, Spencer covered several integrations and how you can get started without coding

Skilljar-Specific color-blue-800 Connect 2021

The Golden Rule for Your Customer Education Portfolio

Adam Avramescu shares his background and experience in the customer training field and delves into the strategy and tactics around building a Customer Education portfolio.

Program Strategy color-blue-400 Connect 2019

Investing in Customer Education

This executive panel shares thoughts and advice on investing in Customer Education - Presented by executives from Skilljar, Gainsight, Zuora, and Sika

General color-blue-800 Connect 2020

Developing Impactful Learning Content

This session explored what you should know in order to develop effective and engaging training content for your learners.

Content Development color-blue-700 Connect 2021

What Are Your Program’s Analytics Telling You?

This session will cover how to visualize program success to make informed decisions about program improvements and resource focus.

Program Strategy color-blue-700 Connect 2023

Meeting The Needs of Your Business

Learn how Buildertrend's trained customers compare to untrained customers and how to prove your education program is impacting overall business goals.

General color-blue-600 Connect 2023

Data-Driven Customer Education (Panel)

Lessons Learned from Embedding Education Throughout the Customer Journey

Program Strategy color-blue-800 Connect 2018

Partnering with Customer Success

Panelists discussed the relationship between Customer Success and Customer Education and how training can directly translate to improved business outcomes.

Program Strategy color-blue-700 Connect 2019

Keynote: Trends in Education Services

XaaS business models are a current trend, and customer training organizations must adapt to better serve this business model.

General color-blue-400 Connect 2022

Taking Advantage of AI

This panel of experts will share their insights into the potential and opportunities presented by AI, and how they have incorporated it into their programs.

General color-blue-400 Connect 2023

Ensuring the Rubber Hits the "Right" Road

Learn how to align your organizational philosophy with your exams to effectively create incredible assessments and drive success.

Program Strategy color-blue-700 Connect 2023

Eliminating Risk & Avoiding Pitfalls During M&A

These experts have managed multiple company acquisitions and will share what they've learned in the process.

Program Strategy color-blue-600 Connect 2022

Where Content and Certification Converge

In this case study, find out how Slack stood up a new customer certification program in a matter of months by prioritizing multi-vendor partnerships and iterative learning design - Presented by Liana Maharaj-Parrish & April Trask, Slack

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Content that Sticks (Panel)

Strategies for Building Effective Training Content for Voluntary Learners

Content Development color-blue-700 Connect 2018

Moving the Needle: Key Training Metrics

This session examined the need for key training metrics to not only understand the performance of your customer training program, but the impact your program is having on key business outcomes.

Program Strategy color-blue-800 Connect 2021

How to Get Your Learners into Flow

One of the hardest things to do is to motivate students to want to learn - Presented by Fresia Jackson, Culture Amp

Program Strategy color-blue-400 Connect 2020

Zendesk Switches Customer Training to Skilljar & Sees YOY Learner Growth of 58%

Move From Another LMS Vendor Led To Improved Integrations and a Better Overall Admin Experience

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The Better Way to Onboard Customers

The best onboarding programs have a super power: they’re constantly improving.

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The Free Training Fallacy: Why Paying for Training isn't a Roadblock

In this eBook, we’ll explore why both free- and fee-based training works and how you can get started with a monetization strategy.

Guides auto-registration 2020 Monetization auto-redirect

Translating Customer Education Success into Business Impact

How to Talk About Customer Education so Your Executives Care

Webinars Analytics auto-registration 2019 color-blue-400 Customer Education Industry auto-redirect

The Four Pillars of Customer Enablement

Industry expert Steve Mullins joined us to share his model for successful customer enablement.

Webinars Analytics auto-registration 2020 Content Strategy auto-redirect

The Definitive Guide to Customer Education Metrics

Start mapping customer training program impact to business outcomes

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How to Choose an LMS for External Training

Is your Learning Management System optimized for external audiences?

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3 Ways to Expand the Reach of Your Training Program

If you’re currently only using your training program for one target audience, you are missing out on a significant opportunity to support and enable other key groups with the same resources.

Guides auto-registration 2020 color-blue-600 Content Strategy VILT auto-redirect

Monetizing Your Training Program

Ready to grow training revenue? Learn how to leverage internal partnerships to drive training revenue through the roof.

2019 color-blue-400 Industry-Related Courses Monetization

Biotech Company Drives New Leads with Customer and Prospect Training

Over 4,000 people added to Lambda U nurture campaign based on engagement with training.

Marketing auto-registration 2020 color-blue-800 Case Studies auto-redirect

Tips and Tools for Creating On-Demand Content

Join us as we take a look at ways to improve your on-demand content for both on and off-camera formats

2021 color-blue-700 Industry-Related Courses Content Strategy

Scaling and Supporting Multiple Teams with Training

Skilljar's Ease of Use Makes Switching From Another LMS a No-brainer

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Creating Engaging Content in a Virtual World

Check out our tips and tricks for creating engaging content in a virtual world.

Webinars auto-registration 2020 color-blue-600 Content Strategy VILT auto-redirect

3 Reasons to Prioritize On-Demand Customer Training

Customer onboarding is an increasingly important part of long-term customer success. As your customer base grows, it becomes more challenging to consistently deliver an excellent experience with the same success.

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Marketing Training to New Users

Learn how to convert your newest customers into your newest learners!

Marketing 2021 Industry-Related Courses

How to Price and Package Customer Training

To charge or not to charge? That is the question many customer training teams are facing today.

Guides auto-registration 2019 color-blue-600 Monetization auto-redirect