Customer Education Benchmarks & Trends Report 2022
In this report, we’ll share our findings from surveying 120+ external (customer and partner) education teams on trends in budgets, content formats, integrations, team size, and more.
Use this report as a guide to your external training efforts for educating, engaging, and retaining everyone you do business with. Learn how you stack up against your peers with the most up-to-date industry benchmarks, then take that information back to your internal stakeholders. This is your roadmap to understanding:
- How training teams, resources, and budgets are aligned and organized
- Trends in education program infrastructure, including analytic tools and key software integrations
- Top education metrics used to measure business outcomes
- Trends in content formats, including which types of content are driving the most customer engagement
- How teams are monetizing for education
- And more!