The Customer Education Pyramid: 3 Levels of KPIs for Understanding Impact

The Customer Education Pyramid: 3 Levels of KPIs for Understanding Impact

You’ll learn a framework you can use to define your KPI metrics and map them to organizational outcome goals - Presented by Imatiaz Alam & Chris Anderson, Guru

About this course

In this session, you’ll learn a framework you can use to define your KPI metrics and map them to organizational outcome goals. Using this framework to identify and track leading/lagging indicators will help justify your academy’s impact on learners, and it will help inform your content creation process for the future.

Presented by:

  • Imatiaz Alam, Instructional Designer, Guru
  • Chris Anderson, Director of Community Learning & Love, Guru

Curriculum

  • The Customer Education Measurement Pyramid: 3 Levels of KPIs for Understanding Impact
  • Next Steps

About this course

In this session, you’ll learn a framework you can use to define your KPI metrics and map them to organizational outcome goals. Using this framework to identify and track leading/lagging indicators will help justify your academy’s impact on learners, and it will help inform your content creation process for the future.

Presented by:

  • Imatiaz Alam, Instructional Designer, Guru
  • Chris Anderson, Director of Community Learning & Love, Guru

Curriculum

  • The Customer Education Measurement Pyramid: 3 Levels of KPIs for Understanding Impact
  • Next Steps