![The Customer Education Pyramid](https://cc.sj-cdn.net/instructor/3sxfjhc3zhigc-skilljar-academy/courses/262h8476ddafd/promo-image.1601934545.png)
The Customer Education Pyramid
You’ll learn a framework you can use to define your KPI metrics and map them to organizational outcome goals - Presented by Imtiaz Alam & Chris Anderson, Guru
In this session, you’ll learn a framework you can use to define your KPI metrics and map them to organizational outcome goals. Using this framework to identify and track leading/lagging indicators will help justify your academy’s impact on learners, and it will help inform your content creation process for the future.
Presented by:
- Imtiaz Alam, Instructional Designer, Guru
- Chris Anderson, Director of Community Learning & Love, Guru