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Automation and API Integrations
APIs allow your teams to automate the transfer of data between different applications and systems, reducing the need for custom scripting and manual processes.
24 min
Skilljar-Specific
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Connect 2022
Creating a World-Class End-to-End Customer Learning Experience
Troy shares how Qualtrics uses Skilljar for the entire customer enablement experience.
18 min
Skilljar-Specific
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Connect 2022
Eliminating Risk & Avoiding Pitfalls During M&A
These experts have managed multiple company acquisitions and will share what they've learned in the process.
46 min
Program Strategy
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Connect 2022
Establishing and Maintaining Your Content Roadmap
Aligning your content roadmap to overall business needs requires a scalable plan for content maintenance.
26 min
Content Development
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Connect 2022
From Good to Great: Scaling Customer Success
Whether you are looking to stand up a customer education program or need to revamp an existing one, learn how CircleCi built theirs from the ground up.
36 min
Program Strategy
Connect 2022
Keynote: Trends in Education Services
XaaS business models are a current trend, and customer training organizations must adapt to better serve this business model.
56 min
General
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Connect 2022
Keynote: Why Education Is At The Heart of CS
Learn why education is critical at every step of the customer lifecycle, and how customer communities can provide a platform to share learnings and best practices.
42 min
General
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Connect 2022
Localization: Customizing Your Program for a Global Learner Audience
This presentation will touch on topics such as workflows, leveling localized outputs, analytics, and budgeting.
45 min
Program Strategy Track
Content Development
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Connect 2022
Obsessed with Your Success
Learn what the implementation process looks like at Skilljar and get all of your burning questions answered.
21 min
Skilljar-Specific
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Connect 2022
Producing Great Content Quickly
You need to create an onboarding program that gets results. This likely means creating a lot of content, fast.
25 min
Content Development
Connect 2022
Show Me the Money
Skilljar customers that track training metrics are able to drive adoption, scale resources, and grow revenue.
36 min
Program Strategy
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Connect 2022
Unlocking Insights: How to Prove ROI for Your Program
Customers that are highly engaged in training experience better outcomes and higher retention.
16 min
Skilljar-Specific
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Connect 2022
What Do Executive Leaders Want From a CEd Program?
This panel shares the hits and misses in Customer Education they've experienced firsthand, and what metrics they look for to prove ROI for their programs.
47 min
General
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Connect 2022
CELab Live from Connect 2020
Recorded live during Skilljar Connect 2020! This episode of CELab featured Q&A from Adam Avramescu, Slack & Dave Derington, Outreach
30 min
General
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Connect 2020
Collaborative Learning: Creating Activities that Engage
Asynchronous, self-paced training online is an effective way to scale education - Presented by Mark Tippin & Jim Kalbach, Mural
43 min
Content Development
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Connect 2020
Content Creation at Scale
As the demands for your content increase, learn about how to scale content creation - with or without a specific CE team - Presented by Randon Ruggles & Kyle Schuler, Jamf
31 min
Content Development
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Connect 2020
Customer Education at LinkedIn
LinkedIn has several distinct lines of business, but one thing they have in common is amazing Customer Education programs - Presented by Stephanie Pellegrino, Stephanie Hurst, & Sonia Sawlani, LinkedIn
41 min
Program Strategy
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Connect 2020
Demystifying the Revenue Generating CE Program
Our hosts focus on considerations one should take when asked to build a revenue-generating education practice - Presented by Keri Schneider & Amy Hargis, Snowflake
28 min
Program Strategy
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Connect 2020
How to Get Your Learners into Flow
One of the hardest things to do is to motivate students to want to learn - Presented by Fresia Jackson, Culture Amp
30 min
Program Strategy
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Connect 2020
Instructional Writing at its Best
How to write and edit content for learning and effectively communicate the need for this adaptation to subject-matter experts - Presented by Debbie Smith, Braze
28 min
Content Development
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Connect 2020
Investing in Customer Education
This executive panel shares thoughts and advice on investing in Customer Education - Presented by executives from Skilljar, Gainsight, Zuora, and Sika
43 min
General
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Connect 2020
Observations from Skilljar's World-Class CS Team
Learn about the trends that our experts are noticing - Presented by Skilljar's own CS Team Members, Sara Robba, Dean Spalding, Ana Mays, & Macz Norton
25 min
General
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Connect 2020
The Customer Education Pyramid
You’ll learn a framework you can use to define your KPI metrics and map them to organizational outcome goals - Presented by Imtiaz Alam & Chris Anderson, Guru
31 min
Program Strategy
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Connect 2020
Training a Global Audience
When usage is growing there are both language and cultural barriers to overcome to make sure your users are learning effectively around the globe - Presented by Craig Morrison & Jeff Resnick, OSIsoft
28 min
Program Strategy
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Connect 2020
Where Content and Certification Converge
In this case study, find out how Slack stood up a new customer certification program in a matter of months by prioritizing multi-vendor partnerships and iterative learning design - Presented by Liana Maharaj-Parrish & April Trask, Slack
32 min
Content Development
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Connect 2020
Acquiring and Retaining Learners to Drive Product Adoption
Maria Manning-Chapman discusses TSIA’s Customer Engagement Model (LAER) and explores why the methodology is a strategic imperative for both those in Education Services and XaaS organizations.
25 min
General
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Connect 2019
Aligning Customer Education and Certifications
Panelists discussed the benefits of a certification program and how such a program relates to Customer Education.
25 min
Program Strategy
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Connect 2019
Customer Education Insights: Sandi Lin, Skilljar
Sandi Lin, CEO of Skilljar will welcome attendees and present insights on Customer Education
15 min
General
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Connect 2019
Engaging and Empowering Customers with Video
Matt Pierce, Learning and Video Ambassador at TechSmith, details how and why video should be a key component of any customer training program
53 min
Content Development
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Connect 2019
Learning Outside the Box
Taimur Rashid (Microsoft) discussed the mechanisms Microsoft uses to ensure its customers, partners, and the broader Microsoft ecosystem are well-equipped to find value in the company’s products and services.
31 min
General
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Connect 2019
Partnering with Customer Success
Panelists discussed the relationship between Customer Success and Customer Education and how training can directly translate to improved business outcomes.
24 min
Program Strategy
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Connect 2019
The Golden Rule for Your Customer Education Portfolio
Adam Avramescu shares his background and experience in the customer training field and delves into the strategy and tactics around building a Customer Education portfolio.
24 min
Program Strategy
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Connect 2019
Value-based Customer Onboarding
The panelists discussed various facets of their onboarding programs, including best practices and the evolution of their companies’ programs.
41 min
Program Strategy
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Connect 2019
Content that Sticks (Panel)
Strategies for Building Effective Training Content for Voluntary Learners
45 min
Content Development
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Connect 2018
Data-Driven Customer Education (Panel)
Lessons Learned from Embedding Education Throughout the Customer Journey
46 min
Program Strategy
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Connect 2018
Defining Your Customer Education Model (Keynote)
Determine the model that best suits your needs and how to put that model into action
46 min
Program Strategy
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Connect 2018
The Rise of Customer Education
Exploration of market and industry trends that have led to an increased focus on Customer Education
36 min
General
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Connect 2018
State of the Union: How AI is Transforming Customer Education
This course explores the profound impact of AI on Customer Education and how to drive meaningful business impact through effective education and training programs that deliver efficiency at scale.
16 min
General
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Connect 2023
Adapting Educational Content
Melissa Rogers, an Associate Professor at Whitworth University, will explore how memory research from the last 20 years can be applied to education and learning.
40 min
Content Development
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Connect 2023
Beating Budget Cuts
Vanessa Neurohr, VP of Customer Success at Muck Rack, will share how she prioritized and invested more in education as an essential strategy in driving long-term success for her company.
38 min
Program Strategy
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Connect 2023
Better Together
Learn what the implementation process looks like at Skilljar and get all of your burning questions answered by Matt Robinson, Head of Training & Enablement at Reltio.
55 min
Skilljar-Specific
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Connect 2023
Building a Diversified Training Program that Drives Engagement
This session will cover the importance of creating various forms of training to retain customers, and how to monitor and evolve them to ensure continual customer engagement.
50 min
Content Development
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Connect 2023
Certified Success!
In this course, Aily Roper will share the successes of Bluebeam's certification program and cover how they conduct user testing and certification.
45 min
Program Strategy
Content Development
Connect 2023
Ensuring the Rubber Hits the "Right" Road
Learn how to align your organizational philosophy with your exams to effectively create incredible assessments and drive success.
62 min
Program Strategy
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Connect 2023
Getting the Most Out of Your Education Program
An online education program that impacts all areas of a business requires buy-in and support across your organization. This session shares how education leaders work together to meet company goals and expand their offerings.
57 min
Program Strategy
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Connect 2023
Meeting The Needs of Your Business
Learn how Buildertrend's trained customers compare to untrained customers and how to prove your education program is impacting overall business goals.
53 min
General
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Connect 2023
Monetization Strategies to Meet and Exceed Revenue Targets
Learn how to add monetization elements to your education program to exceed revenue goals.
39 min
Program Strategy
Connect 2023
Taking Advantage of AI
This panel of experts will share their insights into the potential and opportunities presented by AI, and how they have incorporated it into their programs.
47 min
General
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Connect 2023
Using Customer Education to Personalize the Customer Experience
Learn how to nurture and grow customer base with curated, personalized experiences that engage customers throughout their entire lifecycle.
42 min
Program Strategy
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Connect 2023
What Are Your Program’s Analytics Telling You?
This session will cover how to visualize program success to make informed decisions about program improvements and resource focus.
34 min
Program Strategy
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Connect 2023
Using Skilljar's Strategic Insights
Learn how to best use Strategic Insights to benchmark key program metrics against other Skilljar customers, identify areas of improvement, and track industry trends.
10 min
Analytics
Feature Overview
Analytics Manager
Analytics & Reports
Creating & Managing Groups
Learn how to organize and manage groups of learners.
4.5 min
Groups
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Single Lesson
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Feature Overview
Students/Groups Manager
Learner Management
[Separator] Dashboard Training
Learn more about specific Skilljar features and functionality.
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Dashboard Training
Publishing Courses & Objects
Skilljar's publishing settings are very customizable, ensuring all of your content is designed to reach the intended learners.
60 min
Domains & Publishing
Course Management
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Course
Site Manager
Content Manager
Content
Training Credits Overview
A quick introduction to Skilljar's Training Credit feature.
10 min
Monetization
Feature Overview
Program Owner
Codes
Getting started with Plans
Plans enable you to package and sell your training content with greater flexibility.
12 min
Domains & Publishing
Monetization
Feature Overview
Site Manager
Publishing Learning Paths
Learn about the settings available when publishing Learning Paths.
11 min
Domains & Publishing
auto-registration
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Single Lesson
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Feature Overview
Site Manager
Content
[Separator] Skilljar Foundations
This collection of courses cover Skilljar's core functionality and are meant to give dashboard users what they need to plan, build, and launch a successful training program.
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Skilljar Foundations
Cloning a Catalog Page
This interactive lesson is designed to walk you through the process of cloning an existing Catalog Page.
Interactive
Domains & Publishing
auto-registration
Interactive Walkthrough
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Site Manager
Structure/Organization
Caption File Upload Overview
Learn how uploading caption files can improve accessibility, localization, and seach engine optimization (SEO).
5 min
Content Management
Course Management
auto-registration
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Single Lesson
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2024
Feature Overview
Content Manager
Learner Experience
Preview & Publish Courses
Learn how to preview, validate, and publish your courses with confidence—ensuring learners see polished, accurate content every time.
30 min
Domains & Publishing
Course Management
Course
Site Manager
Content Manager
Content
Skilljar Foundations
Adding a New Dashboard User
Walk through the steps involved for an Admin to create a new dashboard user for their training domain.
Interactive
auto-registration
Interactive Walkthrough
Organization
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Program Owner
Administration
Customizing Course Platform Text
Customize the default text that appears in the training platform
2 min
Theming
auto-registration
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Single Lesson
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Quick Tip
Theme Manager
Customization
Setting Up Your Domain(s)
This course is designed to help you understand more about the logistics of setting up your Skilljar domain.
30 min
Domains & Publishing
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Course
Site Manager
Structure/Organization
Catalog Structure & Mapping
Understand the building blocks of your training domain to better organize your content.
4 min
Domains & Publishing
auto-registration
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Single Lesson
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Feature Overview
Site Manager
Structure/Organization
Getting Started w/ Live Training
Use this lesson type to offer Instructor-Led or Virtual Instructor-Led Training from within Skilljar!
4 min
Domains & Publishing
Course Management
Live Training
auto-registration
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Single Lesson
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Feature Overview
Live/Virtual Trainer
ILT/VILT
Dashboard vs Training Domain
Administrators use the Skilljar Dashboard to design and distribute their training platforms.
3 min
QuickTips
auto-registration
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auto-redirect
Feature Overview
Program Owner
Creating Multi-Session Events
This interactive lesson is designed to walk you through the process of creating a multi-session live training event.
Interactive
Course Management
Live Training
auto-registration
Interactive Walkthrough
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auto-redirect
Live/Virtual Trainer
Content Manager
ILT/VILT
Scheduling Reports with Skilljar
This interactive demo shows you how to set up a Scheduled Report and what email recipients can expect to see.
Interactive
Analytics
Dashboard Administration
auto-registration
Interactive Walkthrough
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Reports
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Analytics Manager
Analytics & Reports
Reporting Packages for Customer Training Programs
Learn to create impactful reporting packages showcasing training value with key metrics, best practices, and resources.
15 min
Analytics
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Reports
Industry-Related Courses
Templates
2025
Course
Program Owner
Analytics Manager
Analytics & Reports
Setting or Changing Your Catalog Homepage
Easily set or change the default homepage for your training site from Domains & Publishing.
2 min
Domains & Publishing
auto-registration
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Single Lesson
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Quick Tip
Site Manager
Structure/Organization
Creating an Auto Registration Tag
Create an auto-registration tag so your learners are silently registered for a course when they click on a tile. This allows them to jump straight into the course content.
4 min
Theming
Domains & Publishing
QuickTips
auto-registration
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auto-redirect
Quick Tip
Theme Manager
Site Manager
Learner Experience
Object Visibility Settings
Learn how you can customize which learners are able to see and/or access your Courses, Catalog Pages, Learning Paths, and Plans.
4.5 min
Domains & Publishing
auto-registration
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Single Lesson
auto-redirect
Feature Overview
Site Manager
Learner Experience
Skilljar Admin Professional Exam
Demonstrate your Skilljar knowledge! Complete this exam to earn your Admin-level Skilljar Admin Professional certificate!
~60-90 min
Theming
Domains & Publishing
Certifications
Course Management
Live Training
Groups
Students
Organization
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Certificate
Earn a Certificate
Program Owner
Codes
Analytics & Reports
Announcements
Order Report
Organize Your Site with Catalog Pages
Learn how to create, customize, and manage Catalog Pages in Skilljar to deliver an engaging, branded training site.
40 min
Domains & Publishing
Course
Site Manager
Program Owner
Structure/Organization
Learner Experience
Customization
Skilljar Foundations
Installing the Salesforce Integration (SFDC App)
Learn how to set up your Salesforce integration to pass Skilljar training data into your instance of Salesforce
3 min
Analytics
QuickTips
auto-registration
color-blue-600
auto-redirect
Feature Overview
Integration Manager
Analytics Manager
Other
Exporting Data from Group Analytics
This interactive lesson walks you through the process of collecting the Groups data you want for the appropriate timeframe and exporting it as a CSV file.
Interactive
Analytics
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Interactive Walkthrough
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Analytics Manager
Analytics & Reports
Skilljar's External Management
This interactive demo shows you how to assign Student Managers to handle some administrative tasks using Skilljar's External Management capability.
Interactive
Students
auto-registration
Interactive Walkthrough
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auto-redirect
Students/Groups Manager
Learner Management
Introduction to Site Theming & Customization
Learn how to customize your training site beyond the basics.
4.5 min
Theming
auto-registration
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Single Lesson
auto-redirect
Quick Tip
Theme Manager
Site Manager
Customization
Maximizing Impact with Skilljar + Salesforce
Learn how Skilljar's Salesforce integration provides real-time training data to Salesforce, benefiting various teams, highlighting impact on the business, and enhancing customer training experiences.
30 min
Salesforce
SFDC
Analytics
Data & Integrations
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Integrations
2024
Course
Integration Manager
Analytics Manager
Other
Expanding Your Audience with Content Syndication
Learn how Skilljar's Content Syndication feature allows you to share training materials with another LMS, optimize content distribution, and track performance analytics in the Skilljar dashboard.
25 min
Domains & Publishing
Program Strategy
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Content Strategy
2024
Course
Program Owner
Integration Manager
Learner Experience
Audit Log Overview
Learn how the Audit Log helps you to track changes made to your course catalog by different users
3.5 min
auto-registration
Organization
color-blue-600
Single Lesson
auto-redirect
Feature Overview
Program Owner
Administration
Skilljar's Content Syndication
This interactive lesson is designed to walk you through the process of Syndicating Content for hosting in additional Learning Management Systems.
Interactive
Domains & Publishing
auto-registration
Interactive Walkthrough
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auto-redirect
Program Owner
Integration Manager
Learner Experience
Signing in as a Student
You're able to sign in as a student of a domain to see what they see or troubleshoot issues they may be experiencing.
2 min
Domains & Publishing
Students
auto-registration
color-blue-700
Single Lesson
auto-redirect
Quick Tip
Students/Groups Manager
Site Manager
Administration
Course Maintenance & Asset Management
Learn how to maintain courses and keep assets and content up-to-date in Skilljar.
45 min
Domains & Publishing
Course Management
Course
Site Manager
Content Manager
Content
Admin Dashboard Overview
Explore the functions and layout of the Admin Dashboard
17 min
Theming
Domains & Publishing
QuickTips
Course Management
Live Training
Groups
Students
auto-registration
Organization
color-blue-800
auto-redirect
Course
Theme Manager
Students/Groups Manager
Site Manager
Program Owner
Live/Virtual Trainer
Content Manager
Analytics Manager
Codes
Analytics & Reports
Announcements
Order Report
Getting the Most Out of Your Skilljar Data
Leverage data pipelines to get the most value out of your Skilljar training data and showcase business impact
25 min
Analytics
Course
Analytics Manager
Analytics & Reports
Introduction to Integrations
Learn more about how Skilljar integrates with the tools you may be using.
7 min
auto-registration
color-blue-700
Single Lesson
Integrations
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Get Started with Content & Course Management
Confidently build courses, add content, and set actions to guide learners.
20 min
Course Management
Course
Content Manager
Content
Skilljar Foundations
Integrate Your Skilljar Data into Gainsight
Use Skilljar's Gainsight Integration to combine all of your essential data in one place, creating a single view of your customers.
20 min
Guides
Analytics
Data & Integrations
Integrations
2025
Adding & Managing Dashboard Users
Learn how to add and manage Skilljar dashboard users.
6.5 min
auto-registration
Organization
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Single Lesson
auto-redirect
Feature Overview
Program Owner
Administration
Publishing Plans
Learn about the settings available when publishing Plans.
8 min
Domains & Publishing
auto-registration
color-blue-700
Single Lesson
Monetization
auto-redirect
Feature Overview
Site Manager
Resizing Tile Images
The size of the images used for the tiles on your training site can make a big difference in its appearance.
5 min
Theming
QuickTips
Course Management
auto-registration
color-blue-700
auto-redirect
Quick Tip
Content Manager
Customization
Getting Started with Skilljar's API
This Quick Tip is designed to show you how you can use Skilljar's API.
4 min
auto-registration
Organization
color-blue-400
Single Lesson
auto-redirect
Feature Overview
Program Owner
Integration Manager
Multi-Session Live Training Events Overview
Multi-Session Events allow you to create and duplicate entire events, across multiple days, providing students with a quick and easy registration process.
10 min
Course Management
Live Training
auto-registration
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Single Lesson
auto-redirect
Feature Overview
Live/Virtual Trainer
Content Manager
ILT/VILT
Using a Last Lesson Experience in Your Courses
The Last Lesson Experience or Summary Lesson is a great chance to recognize achievement and recommend next steps
5 min
Course Management
auto-registration
color-blue-700
auto-redirect
Templates
Template
Content Manager
Learner Experience
Creating a Quiz Question Bank
Quiz Question Banks allow you to create, maintain, and incorporate question banks for use within your content.
4 min
Course Management
auto-registration
color-blue-700
Single Lesson
auto-redirect
Feature Overview
Content Manager
Quizzes/Assessments
Single Sign-On Overview
Learn the basics of Single Sign-On and how you can use it to control enrollment and authentication in your training domain.
3 min
Domains & Publishing
QuickTips
auto-registration
color-blue-700
color-blue-400
auto-redirect
Feature Overview
Program Owner
Integration Manager
Other
Learner Experience
Welcome to Skilljar — Let's Get Started!
Explore the Skilljar dashboard and build a solid foundation to launch training that helps your customers succeed.
30 min
Course
Theme Manager
Students/Groups Manager
Site Manager
Program Owner
Live/Virtual Trainer
Integration Manager
Content Manager
Analytics Manager
Skilljar Foundations
Tags & Filter Groups
Learn how to organize content on a catalog page with page filters.
6 min
Domains & Publishing
auto-registration
color-blue-400
Single Lesson
auto-redirect
Feature Overview
Site Manager
Learner Experience
Bulk Uploading Course Content
Uploading multiple pieces of content at once can save you time when creating courses.
5 min
Course Management
auto-registration
color-blue-700
Single Lesson
auto-redirect
Feature Overview
Content Manager
Content
Adding Multiple Content Types to a Lesson
This interactive lesson is designed to walk you through the process of adding multiple types of content to a lesson in a course.
Interactive
Course Management
auto-registration
Interactive Walkthrough
color-blue-400
auto-redirect
Content Manager
Content
Inviting & Managing Students
Learn how to invite learners to your training domain and manage them.
7 min
Students
auto-registration
color-blue-700
Single Lesson
auto-redirect
Feature Overview
Students/Groups Manager
Learner Management
Managing Live Event Attendees
Learn how to manage existing live events and attendees.
3 min
Live Training
auto-registration
color-blue-700
Single Lesson
auto-redirect
Feature Overview
Live/Virtual Trainer
Content Manager
ILT/VILT
Using Strategic Insights
This lesson is designed to give you a tour of the basic functionality when using Skilljar's Strategic Insights.
Interactive
Analytics
auto-registration
Interactive Walkthrough
auto-redirect
Analytics Manager
Analytics & Reports
Optional Lessons
Use optional lessons to offer flexibility with surveys, exams, and more.
3.5 min
Course Management
auto-registration
color-blue-400
Single Lesson
auto-redirect
Feature Overview
Content Manager
Content