Partnering with Customer Success: How Integrated Customer Education Data Drives Business Outcomes (Panel)

Partnering with Customer Success: How Integrated Customer Education Data Drives Business Outcomes (Panel)

Panelists discussed the relationship between Customer Success and Customer Education and how training can directly translate to improved business outcomes.

About this course

In this panel discussion from Skilljar Connect 2019, moderated by Skilljar Customer Success Manager, Jessica Nelson, our guests discussed the relationship between Customer Success and Customer Education and how training can directly translate to improved business outcomes.

More specifically, the panelists discussed:

  • Where Customer Education should live in your organization
  • The ideal relationship between Customer Success and Customer Education
  • The benefits of on-demand training for Customer Success teams
  • Measuring customer engagement and business impact 

About this course

In this panel discussion from Skilljar Connect 2019, moderated by Skilljar Customer Success Manager, Jessica Nelson, our guests discussed the relationship between Customer Success and Customer Education and how training can directly translate to improved business outcomes.

More specifically, the panelists discussed:

  • Where Customer Education should live in your organization
  • The ideal relationship between Customer Success and Customer Education
  • The benefits of on-demand training for Customer Success teams
  • Measuring customer engagement and business impact