Keynote: Trends in Education Services
XaaS business models are a current trend, and customer training organizations must adapt to better serve this business model.
Keynote: Trends in Education Services: Moving from Non-Trendy to Trendy
A trend is defined as the beginning of a new direction and is often a twist to something that already exists, eventually catches on, and ultimately moves from non-trendy, to trendy, to mainstream, unlike a fad, which just goes away – think Pet Rock. XaaS business models are a current trend, and customer training organizations must adapt to better serve this business model. As such, many XaaS training best practices are emerging and therefore currently live in the non-trendy stage. This presentation will discuss four key “non-trendy” practices that will help education organizations successfully support their company’s product adoption efforts, while promoting value realization for customers. Be a trendsetter and apply these practices to help shape the future of customer training organizations.
Speaker(s)
Maria Manning-Chapman
Distinguished Vice President, Education Services Research, TSIA