Boost Customer Activation & Retention

Boost Customer Activation & Retention

Heap shares how they optimized their training program by analyzing behavioral data

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About this course

August 23, 2023 | 10:00 A.M. PST

What do your learners do AFTER they complete your training? Join experts from Heap’s customer education team as they discuss their use of behavioral data to improve the learner experience and business outcomes. 

Finding the right data to track and monitor is essential for improving your overall training platform experience.

The education team at Heap discovered data elements from Heap University that enabled them to optimize the entire user experience — from learning paths to design elements.

View this recorded webinar from August 23rd to learn how Heap: 

  • Identified the key behavioral data elements to capture from their learners
  • Analyzed their training data and quickly pivoted with improvements and enhancements
  • Planned their content roadmap around insights gathered from their training program data

 

Speakers

4175495D-

Eric Mistry
Heap
Customer Education Operations Manager

Dereck-Cate

Dereck Cate
Heap
Director of Customer Education

image (2)

Daniel Jimenez
Heap
Senior Customer Education Specialist

About this course

August 23, 2023 | 10:00 A.M. PST

What do your learners do AFTER they complete your training? Join experts from Heap’s customer education team as they discuss their use of behavioral data to improve the learner experience and business outcomes. 

Finding the right data to track and monitor is essential for improving your overall training platform experience.

The education team at Heap discovered data elements from Heap University that enabled them to optimize the entire user experience — from learning paths to design elements.

View this recorded webinar from August 23rd to learn how Heap: 

  • Identified the key behavioral data elements to capture from their learners
  • Analyzed their training data and quickly pivoted with improvements and enhancements
  • Planned their content roadmap around insights gathered from their training program data

 

Speakers

4175495D-

Eric Mistry
Heap
Customer Education Operations Manager

Dereck-Cate

Dereck Cate
Heap
Director of Customer Education

image (2)

Daniel Jimenez
Heap
Senior Customer Education Specialist