Badges, Certificates, and Certifications: A Comprehensive Guide to Credentialing
We explore the world of credentials in-depth and how they relate to customer and partner training programs.
About this eBook
As the Customer Education industry leader, Dave Derington, notes, “Certifications can be a huge pillar of Customer Education programs, but they can also be really daunting.”
With all of the confusion around terminology and which credentials are best for which need, it’s understandable that executives and training professionals would be wary of adding such a program to their businesses.
In this guide, we will explore the world of credentials in-depth and how they relate to customer and partner training programs. We will explore the most common types of credentials and explain why they are beneficial for your program, your company and your students.
Table of Contents:
- Benefits of Credentialing for Organizations
- Benefits of Credentialing for Individuals
- High vs Low Stakes Assessments
- Badges
- Certificates
- Certifications
- Legal Defensibility
- Determining the Right Credential for Your Program