How Unifying Customer Communities and Education Can Drive Engagement

How Unifying Customer Communities and Education Can Drive Engagement

About this course

How do leading Customer Success teams combine resources across channels to drive product adoption, customer engagement, and customer retention? Today’s customers expect more self-service resources, but they’re also at risk of being overwhelmed by the offerings across documentation, education, community, marketing, and support.

The team at Glint is taking a customer-first mentality by providing access to resources wherever and however their customers need it. 

  • How Glint is unifying Community and Education to optimize the customer experience
  • Why a data-driven approach to program management is the key to your Customer Success strategy
  • How cross-functional partnerships will benefit your customers

Speakers:
Jason Gdowik, Senior Training Manager, Glint
Julie Oddo, Head of Customer Empowerment, Glint
Brigid Colver, Community Manager, Glint

Moderated by:
Remco Devries, Head of Marketing, Insided
Linda Schwaber-Cohen, Head of Product Marketing, Skilljar

Curriculum

  • How Unifying Customer Communities and Education Can Drive Engagement
  • Follow-Up Q+A
  • Can you tell us about Insided's recent integration with Skilljar?
  • Are you using gamification to increase the engagement of your customers?
  • How do you incentivize users to increase engagement?
  • Are you worried about competitors getting into your community and training with public access?
  • Do you only allow customers to be a part of the community?
  • Do you find there's a lot of overlap between the communities and training?

About this course

How do leading Customer Success teams combine resources across channels to drive product adoption, customer engagement, and customer retention? Today’s customers expect more self-service resources, but they’re also at risk of being overwhelmed by the offerings across documentation, education, community, marketing, and support.

The team at Glint is taking a customer-first mentality by providing access to resources wherever and however their customers need it. 

  • How Glint is unifying Community and Education to optimize the customer experience
  • Why a data-driven approach to program management is the key to your Customer Success strategy
  • How cross-functional partnerships will benefit your customers

Speakers:
Jason Gdowik, Senior Training Manager, Glint
Julie Oddo, Head of Customer Empowerment, Glint
Brigid Colver, Community Manager, Glint

Moderated by:
Remco Devries, Head of Marketing, Insided
Linda Schwaber-Cohen, Head of Product Marketing, Skilljar

Curriculum

  • How Unifying Customer Communities and Education Can Drive Engagement
  • Follow-Up Q+A
  • Can you tell us about Insided's recent integration with Skilljar?
  • Are you using gamification to increase the engagement of your customers?
  • How do you incentivize users to increase engagement?
  • Are you worried about competitors getting into your community and training with public access?
  • Do you only allow customers to be a part of the community?
  • Do you find there's a lot of overlap between the communities and training?