Measurement & Optimization Strategies

This course is designed to give you an overview of key topics for tracking the health of your program.

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About this course

Understanding the program and business impact metrics will help you get a sense of what is and isn’t working within your program. These metrics can help you identify areas that you can improve your program, but also identify the areas that you are excelling in and can lean into further.

This course was designed to ensure that you have a baseline knowledge across the wide range of topics that relate to Measurement in Customer Education. Since everyone has a wide range of existing knowledge and experience, feel free to skip around and cover the sections that you’d like to touch on before taking the certification exam.

In this course, we cover program metrics, business impact metrics, content iterations, and feedback. As you navigate the course, don’t forget to check out the lesson summaries for additional details around a topic, as well as helpful links for you to explore further.

About this course

Understanding the program and business impact metrics will help you get a sense of what is and isn’t working within your program. These metrics can help you identify areas that you can improve your program, but also identify the areas that you are excelling in and can lean into further.

This course was designed to ensure that you have a baseline knowledge across the wide range of topics that relate to Measurement in Customer Education. Since everyone has a wide range of existing knowledge and experience, feel free to skip around and cover the sections that you’d like to touch on before taking the certification exam.

In this course, we cover program metrics, business impact metrics, content iterations, and feedback. As you navigate the course, don’t forget to check out the lesson summaries for additional details around a topic, as well as helpful links for you to explore further.

Curriculum