Foundations in Customer Education
Learn what you need to know to build an amazing Customer Education program! Get started with our courses or hop right in and take the assessment.
Stuck? We're here to help!
Having an issue with a course, webinar, or other content in Skilljar Academy? Want to request content? Our education specialists are here to help.
Get in touch
Intro to Program Strategy
This course is designed to give you an overview of key topics surrounding your Customer Education Program Strategy.
color-blue-600
Content Creation and Curriculum Design
This course is designed to give you an overview of key topics surrounding the content for your customer education program.
color-blue-800
Measurement & Optimization Strategies
This course is designed to give you an overview of key topics for tracking the health of your program.
color-blue-400
Marketing and Distribution Tactics
This course is designed to give you an overview of key topics surrounding what you should know about when it comes to marketing your customer education program.
color-blue-600
Foundations in Customer Education Assessment
We built this program to help leaders like you learn more about the field and understand the fundamentals of building and maintaining an amazing Customer Education program.
color-blue-800
Certificate
[Separator] Dashboard Training
Learn more about specific Skilljar features and functionality.
separator
Dashboard Training
Publishing Courses & Objects
Skilljar's publishing settings are very customizable, ensuring all of your content is designed to reach the intended learners.
60 min
Domains & Publishing
Course Management
color-blue-600
Course
Site Manager
Content Manager
Content
Training Credits Overview
A quick introduction to Skilljar's Training Credit feature.
10 min
Monetization
Feature Overview
Program Owner
Codes
Getting started with Plans
Plans enable you to package and sell your training content with greater flexibility.
12 min
Domains & Publishing
Monetization
Feature Overview
Site Manager
Course Maintenance & Asset Management
Learn how to maintain courses and keep assets and content up-to-date in Skilljar.
45 min
Domains & Publishing
Course Management
Course
Site Manager
Content Manager
Content
Publishing Learning Paths
Learn about the settings available when publishing Learning Paths.
11 min
Domains & Publishing
auto-registration
color-blue-600
Single Lesson
auto-redirect
Feature Overview
Site Manager
Content
[Separator] Skilljar Foundations
This collection of courses cover Skilljar's core functionality and are meant to give dashboard users what they need to plan, build, and launch a successful training program.
separator
Skilljar Foundations
Cloning a Catalog Page
This interactive lesson is designed to walk you through the process of cloning an existing Catalog Page.
Interactive
Domains & Publishing
auto-registration
Interactive Walkthrough
color-blue-700
auto-redirect
Site Manager
Structure/Organization
Caption File Upload Overview
Learn how uploading caption files can improve accessibility, localization, and seach engine optimization (SEO).
5 min
Content Management
Course Management
auto-registration
color-blue-400
Single Lesson
auto-redirect
2024
Feature Overview
Content Manager
Learner Experience
Preview & Publish Courses
Learn how to preview, validate, and publish your courses with confidence—ensuring learners see polished, accurate content every time.
30 min
Domains & Publishing
Course Management
Course
Site Manager
Content Manager
Content
Skilljar Foundations
Adding a New Dashboard User
Walk through the steps involved for an Admin to create a new dashboard user for their training domain.
Interactive
auto-registration
Interactive Walkthrough
Organization
color-blue-600
auto-redirect
Program Owner
Administration
Customizing Course Platform Text
Customize the default text that appears in the training platform
2 min
Theming
auto-registration
color-blue-400
Single Lesson
auto-redirect
Quick Tip
Theme Manager
Customization
Setting Up Your Domain(s)
This course is designed to help you understand more about the logistics of setting up your Skilljar domain.
30 min
Domains & Publishing
color-blue-800
Course
Site Manager
Structure/Organization
Catalog Structure & Mapping
Understand the building blocks of your training domain to better organize your content.
4 min
Domains & Publishing
auto-registration
color-blue-800
Single Lesson
auto-redirect
Feature Overview
Site Manager
Structure/Organization
Dashboard vs Training Domain
Administrators use the Skilljar Dashboard to design and distribute their training platforms.
3 min
QuickTips
auto-registration
color-blue-800
auto-redirect
Feature Overview
Program Owner
Creating Multi-Session Events
This interactive lesson is designed to walk you through the process of creating a multi-session live training event.
Interactive
Course Management
Live Training
auto-registration
Interactive Walkthrough
color-blue-600
auto-redirect
Live/Virtual Trainer
Content Manager
ILT/VILT
Scheduling Reports with Skilljar
This interactive demo shows you how to set up a Scheduled Report and what email recipients can expect to see.
Interactive
Analytics
Dashboard Administration
auto-registration
Interactive Walkthrough
color-blue-800
Reports
auto-redirect
Analytics Manager
Analytics & Reports
Creating & Publishing Catalog Pages
Learn about the settings available when publishing Catalog Pages.
8.5 min
Domains & Publishing
auto-registration
color-blue-400
Single Lesson
auto-redirect
Feature Overview
Site Manager
Structure/Organization
Getting the Most Out of Your Skilljar Data
Leverage data pipelines to get the most value out of your Skilljar training data and showcase business impact
25 min
Analytics
Course
Analytics Manager
Analytics & Reports
Introduction to Integrations
Learn more about how Skilljar integrates with the tools you may be using.
7 min
auto-registration
color-blue-700
Single Lesson
Integrations
auto-redirect
Introduction to Site Theming & Customization
Learn how to customize your training site beyond the basics.
4.5 min
Theming
auto-registration
color-blue-600
Single Lesson
auto-redirect
Quick Tip
Theme Manager
Site Manager
Customization
Get Started with Content & Course Management
Confidently build courses, add content, and set actions to guide learners.
20 min
Course Management
Course
Content Manager
Content
Skilljar Foundations
Integrate Your Skilljar Data into Gainsight
Use Skilljar's Gainsight Integration to combine all of your essential data in one place, creating a single view of your customers.
20 min
Guides
Analytics
Data & Integrations
Integrations
2025
Skilljar's Content Syndication
This interactive lesson is designed to walk you through the process of Syndicating Content for hosting in additional Learning Management Systems.
Interactive
Domains & Publishing
auto-registration
Interactive Walkthrough
color-blue-800
auto-redirect
Program Owner
Integration Manager
Learner Experience
Adding & Managing Dashboard Users
Learn how to add and manage Skilljar dashboard users.
6.5 min
auto-registration
Organization
color-blue-400
Single Lesson
auto-redirect
Feature Overview
Program Owner
Administration
Publishing Plans
Learn about the settings available when publishing Plans.
8 min
Domains & Publishing
auto-registration
color-blue-700
Single Lesson
Monetization
auto-redirect
Feature Overview
Site Manager
Audit Log Overview
Learn how the Audit Log helps you to track changes made to your course catalog by different users
3.5 min
auto-registration
Organization
color-blue-600
Single Lesson
auto-redirect
Feature Overview
Program Owner
Administration
Signing in as a Student
You're able to sign in as a student of a domain to see what they see or troubleshoot issues they may be experiencing.
2 min
Domains & Publishing
Students
auto-registration
color-blue-700
Single Lesson
auto-redirect
Quick Tip
Students/Groups Manager
Site Manager
Administration
Maximizing Impact with Skilljar + Salesforce
Learn how Skilljar's Salesforce integration provides real-time training data to Salesforce, benefiting various teams, highlighting impact on the business, and enhancing customer training experiences.
30 min
Salesforce
SFDC
Analytics
Data & Integrations
color-blue-700
Integrations
2024
Course
Integration Manager
Analytics Manager
Other
Reporting Packages for Customer Training Programs
Learn to create impactful reporting packages showcasing training value with key metrics, best practices, and resources.
15 min
Analytics
color-blue-800
Reports
Industry-Related Courses
Templates
2025
Course
Program Owner
Analytics Manager
Analytics & Reports
Expanding Your Audience with Content Syndication
Learn how Skilljar's Content Syndication feature allows you to share training materials with another LMS, optimize content distribution, and track performance analytics in the Skilljar dashboard.
25 min
Domains & Publishing
Program Strategy
color-blue-800
Content Strategy
2024
Course
Program Owner
Integration Manager
Learner Experience
Admin Dashboard Overview
Explore the functions and layout of the Admin Dashboard
17 min
Theming
Domains & Publishing
QuickTips
Course Management
Live Training
Groups
Students
auto-registration
Organization
color-blue-800
auto-redirect
Course
Theme Manager
Students/Groups Manager
Site Manager
Program Owner
Live/Virtual Trainer
Content Manager
Analytics Manager
Codes
Analytics & Reports
Announcements
Order Report
Resizing Tile Images
The size of the images used for the tiles on your training site can make a big difference in its appearance.
5 min
Theming
QuickTips
Course Management
auto-registration
color-blue-700
auto-redirect
Quick Tip
Content Manager
Customization
Getting Started with Skilljar's API
This Quick Tip is designed to show you how you can use Skilljar's API.
4 min
auto-registration
Organization
color-blue-400
Single Lesson
auto-redirect
Feature Overview
Program Owner
Integration Manager
Getting Started w/ Live Training
Use this lesson type to offer Instructor-Led or Virtual Instructor-Led Training from within Skilljar!
4 min
Domains & Publishing
Course Management
Live Training
auto-registration
color-blue-600
Single Lesson
auto-redirect
Feature Overview
Live/Virtual Trainer
ILT/VILT
Using Skilljar's Strategic Insights
Learn how to best use Strategic Insights to benchmark key program metrics against other Skilljar customers, identify areas of improvement, and track industry trends.
10 min
Analytics
Feature Overview
Analytics Manager
Analytics & Reports
Multi-Session Live Training Events Overview
Multi-Session Events allow you to create and duplicate entire events, across multiple days, providing students with a quick and easy registration process.
10 min
Course Management
Live Training
auto-registration
color-blue-600
Single Lesson
auto-redirect
Feature Overview
Live/Virtual Trainer
Content Manager
ILT/VILT
Setting or Changing Your Catalog Homepage
Easily set or change the default homepage for your training site from Domains & Publishing.
2 min
Domains & Publishing
auto-registration
color-blue-400
Single Lesson
auto-redirect
Quick Tip
Site Manager
Structure/Organization
Creating & Managing Groups
Learn how to organize and manage groups of learners.
4.5 min
Groups
auto-registration
color-blue-600
Single Lesson
auto-redirect
Feature Overview
Students/Groups Manager
Learner Management
Creating an Auto Registration Tag
Create an auto-registration tag so your learners are silently registered for a course when they click on a tile. This allows them to jump straight into the course content.
4 min
Theming
Domains & Publishing
QuickTips
auto-registration
color-blue-400
auto-redirect
Quick Tip
Theme Manager
Site Manager
Learner Experience
Using a Last Lesson Experience in Your Courses
The Last Lesson Experience or Summary Lesson is a great chance to recognize achievement and recommend next steps
5 min
Course Management
auto-registration
color-blue-700
auto-redirect
Templates
Template
Content Manager
Learner Experience
Creating a Quiz Question Bank
Quiz Question Banks allow you to create, maintain, and incorporate question banks for use within your content.
4 min
Course Management
auto-registration
color-blue-700
Single Lesson
auto-redirect
Feature Overview
Content Manager
Quizzes/Assessments
Installing the Salesforce Integration (SFDC App)
Learn how to set up your Salesforce integration to pass Skilljar training data into your instance of Salesforce
3 min
Analytics
QuickTips
auto-registration
color-blue-600
auto-redirect
Feature Overview
Integration Manager
Analytics Manager
Other
Exporting Data from Group Analytics
This interactive lesson walks you through the process of collecting the Groups data you want for the appropriate timeframe and exporting it as a CSV file.
Interactive
Analytics
auto-registration
Interactive Walkthrough
color-blue-400
auto-redirect
Analytics Manager
Analytics & Reports
Single Sign-On Overview
Learn the basics of Single Sign-On and how you can use it to control enrollment and authentication in your training domain.
3 min
Domains & Publishing
QuickTips
auto-registration
color-blue-700
color-blue-400
auto-redirect
Feature Overview
Program Owner
Integration Manager
Other
Learner Experience
Welcome to Skilljar — Let's Get Started!
Explore the Skilljar dashboard and build a solid foundation to launch training that helps your customers succeed.
30 min
Course
Theme Manager
Students/Groups Manager
Site Manager
Program Owner
Live/Virtual Trainer
Integration Manager
Content Manager
Analytics Manager
Skilljar Foundations
Tags & Filter Groups
Learn how to organize content on a catalog page with page filters.
6 min
Domains & Publishing
auto-registration
color-blue-400
Single Lesson
auto-redirect
Feature Overview
Site Manager
Learner Experience
Bulk Uploading Course Content
Uploading multiple pieces of content at once can save you time when creating courses.
5 min
Course Management
auto-registration
color-blue-700
Single Lesson
auto-redirect
Feature Overview
Content Manager
Content
Skilljar's External Management
This interactive demo shows you how to assign Student Managers to handle some administrative tasks using Skilljar's External Management capability.
Interactive
Students
auto-registration
Interactive Walkthrough
color-blue-700
auto-redirect
Students/Groups Manager
Learner Management
Adding Multiple Content Types to a Lesson
This interactive lesson is designed to walk you through the process of adding multiple types of content to a lesson in a course.
Interactive
Course Management
auto-registration
Interactive Walkthrough
color-blue-400
auto-redirect
Content Manager
Content
Object Visibility Settings
Learn how you can customize which learners are able to see and/or access your Courses, Catalog Pages, Learning Paths, and Plans.
4.5 min
Domains & Publishing
auto-registration
color-blue-600
Single Lesson
auto-redirect
Feature Overview
Site Manager
Learner Experience
Inviting & Managing Students
Learn how to invite learners to your training domain and manage them.
7 min
Students
auto-registration
color-blue-700
Single Lesson
auto-redirect
Feature Overview
Students/Groups Manager
Learner Management
Managing Live Event Attendees
Learn how to manage existing live events and attendees.
3 min
Live Training
auto-registration
color-blue-700
Single Lesson
auto-redirect
Feature Overview
Live/Virtual Trainer
Content Manager
ILT/VILT
Using Strategic Insights
This lesson is designed to give you a tour of the basic functionality when using Skilljar's Strategic Insights.
Interactive
Analytics
auto-registration
Interactive Walkthrough
auto-redirect
Analytics Manager
Analytics & Reports
Getting Started with Catalog Pages
Learn all about Skilljar's newest feature with this on-demand training course.
18 min
Domains & Publishing
color-blue-700
Course
Structure/Organization
Skilljar Admin Professional Exam
Demonstrate your Skilljar knowledge! Complete this exam to earn your Admin-level Skilljar Admin Professional certificate!
~60-90 min
Theming
Domains & Publishing
Certifications
Course Management
Live Training
Groups
Students
Organization
color-blue-800
Certificate
Earn a Certificate
Program Owner
Codes
Analytics & Reports
Announcements
Order Report
Optional Lessons
Use optional lessons to offer flexibility with surveys, exams, and more.
3.5 min
Course Management
auto-registration
color-blue-400
Single Lesson
auto-redirect
Feature Overview
Content Manager
Content