The New Formula for Customer Onboarding

The New Formula for Customer Onboarding:

Preventing Customer Churn and Driving Product Adoption

Took place on: January 17, 2019 | 10:00 A.M. PST

Failed onboarding is the number-one source of customer churn, and a common problem for customer success leaders. When it comes to customer onboarding, there’s no one-size-fits-all approach, but that shouldn’t stop you from forming an effective onboarding strategy. Using a number of key variables that inform your education strategy and program design, you can build a program that consistently drives product adoption and value attainment among accounts and users.

In this webinar, Adam Avramescu, Head of Customer Education and Training at Checkr, and Linda Schwaber-Cohen, Product Marketing at Skilljar, will present the key business characteristics to evaluate before building great customer education offerings. They’ll present examples of companies, share how their model applies to these companies and provide relevant suggestions that can be applied to your own customer education and onboarding strategy.

You’ll learn:

• Which company and customer variables should influence how you design your program.
• How to use these variables to make logical decisions about your program.
• How every customer education team can design a program that suits their specific needs.