SEPTEMBER 20, 2023 | 10:00 A.M. PST
There is a special magic that comes together when Customer Education and Customer Success collaborate to drive business impact. View this recorded webinar with Skilljar’s Director of Customer Success and Zywave’s Director of Customer Education, who will share the ways their two teams work together within their organizations to protect their customer base, increase customer satisfaction, and impact revenue growth. From the very onset of adding new customers to increasing product adoption and driving renewals—a tight-knit partnership between Customer Success and Customer Education has a proven impact on Customer Success metrics.
How can CE and CS teams at your company successfully collaborate to drive business impact?
Hear from May ElHattab, Director of Customer Success at Skilljar, and Heidi Feurig, Director of Customer Education at Zywave, as they share their insights on how this partnership can drive remarkable business impact throughout the entire customer journey.
In this recording, discover
- How and where to integrate Customer Education into the customer journey to improve retention
- How to measure and share the business impact of customer education with key stakeholders and the board
- Tips for CS and CE to collaborate and gain internal stakeholder buy-in for customer learning, including strategies for monetization and using your program for demand generation
A must-watch for leaders in Customer Education and Customer Success!
Speakers
Heidi Feurig
Director, Customer Education, Zywave
May ElHattab
Director, Customer Success, Skilljar