The State of Assessments

This session explored the state of assessments and why they are an important part of customer education. The panelists shared how assessments impact their program performance and customers' engagement. We dove deep into different assessment types (quizzes, end-of-path tests, official certifications) and delivery methods and evaluate when and how to apply each of them. This session also gives you an overview of the tools and solutions that exist in the market and which setups our panelists chose to maximize the impact of their customer education programs.

Topics covered include:

• • Program performance metrics
  • Assessment Types
  • Assessment Delivery Methods
  • Performance-based Testing

Panelists:
Lisa Rothrauff, Amplitude
Liana Maharaj, Slack
Jarin Schmidt, Credly

Moderated by:
Christina Peter, Senior Product Manager, Skilljar