Moving the Needle: Key Training Metrics (48:48)
Moving the Needle: Key Training Metrics
This session examined the need for key training metrics to not only understand the performance of your customer training program, but the impact your program is having on key business outcomes.
This session examined the need for key training metrics to not only understand the performance of your customer training program, but the impact your program has on key business outcomes like product adoption and customer retention.
Different metrics matter to different roles within your organization. The panelists shared key metrics that matter to various stakeholders and what actions are driven based on the insights discovered.
We explored what tools and integrations the panel leverages to maximize their customer education program. And how the data is used to drive the key business outcomes most important to the business.
Topics covered include:
- Key training metrics
- Who needs to know what
- Integrations and tools
- How to use the data
Alistair Cloke, VP CS, Nintex
Randon Ruggles, Sr Mgr Customer Education, JAMF
Maria Manning-Chapman, TSIA
Samma Hafeez, Insight Partners