Harnessing the Power of Training, CS, and Community

Effective Customer Education depends on more than just courses and quizzes. Communities, Customer Success, and Training efforts are powerful, interconnected tools that can help your customers become product experts and evangelists. 

Our panelists shared their strategies, challenges, and successes from their experiences beginning a community/training ecosystem to growing and leveraging a mature community of customers. 

Topics covered include:

• Goals of building a community, and how those goals evolve over time
• Leveraging training and communities to effectively scale Customer Success
• Tips, tricks, and things to watch out for

Panelists: 
Stephanie Pellegrino, Head of Education, Gong
Lila Meyer, Director, Global Education Services, Gainsight
Brandon Carroll, Sr. Manager, Scale Client Success, FiscalNote 

Moderated by:
Todd Rohs, Director, Product Marketing, Skilljar