Scaling your Customer Education Program for Success
July 17, 2019
Members of Skilljar’s Customer Success Team shared their insights on how to build a foundation and successfully scale your Customer Education program and team. Based on their experiences working with hundreds of companies of all sizes, the team recommended addressing the following four questions to ensure success:
- Who are your stakeholders and what are your goals?
- Who needs to be involved, and at what phase of the program?
- What do we need to do in order to continue to grow our program?
- How do we show ROI and gain additional resources?