The Skillet
Welcome to the Skillet, the premier destination for Customer Education know-how. The Skillet contains Courses, webinars, ebooks, and more, all designed to help you learn from the best and brightest in the Customer Education Industry.
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Having an issue with a course, webinar, or other content in Skilljar Academy? Our education specialists are here to help.
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Customer Education Benchmarks & Trends Report 2022
In this report, we’ll share our findings from surveying 120+ external (customer and partner) education teams on trends in budgets, content formats, integrations, team size, and more.
FREE
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Webinars
Webinars about topics ranging from program strategy, onboarding, and content creation.
eBooks
Read our eBooks to learn more about the industry, best practices, analytics and more.
Advanced
Intermediate
Beginner
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Learn by Track
Industry resources broken down by the following categories: Strategy, Content, Distribution (Marketing), & Measurement (Optimization)
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Virtual Training Playbook
Resources to help you with creating On-Demand or VILT content
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Managing Live Event Attendees
Learn how to manage existing live events and attendees.
FREE
3 mins
Live Training
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Basic Course Publishing
Learn the basics involved in publishing a course.
FREE
5 mins
Domains & Publishing
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Catalog Filter Groups
Make it easy for students to find courses in your catalog.
FREE
6 mins
Domains & Publishing
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Single Sign-On Overview
Learn the basics of Single Sign-On and how you can use it to control enrollment and authentication in your training domain.
FREE
3 mins
Domains & Publishing
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Data & Integrations
Performing Bulk Uploads
Learn how to upload content in bulk and automatically create lessons from the content.
FREE
3 mins
Course Management
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Customizing Course Platform Text
Customize the default text that appears in the training platform
FREE
2 mins
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Skilljar Implementation Guide
FREE
Beginner
Badges, Certificates, and Certifications: A Comprehensive Guide to Credentialing
We explore the world of credentials in-depth and how they relate to customer and partner training programs.
FREE
Intermediate
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Acquiring and Retaining Learners to Drive Product Adoption
Maria Manning-Chapman discusses TSIA’s Customer Engagement Model (LAER) and explores why the methodology is a strategic imperative for both those in Education Services and XaaS organizations.
FREE
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Building a Business Case For Customer Training
Prove the value of your training program and tackle objections head-on with insight into how to build an effective business case for customer training.
FREE
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Three Keys to Unlocking a Successful Customer Education Program
The most successful programs have three key attributes in common: strategy, content, and technology.
FREE
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Skilljar's Salesforce Integration 101
FREE
Beginner
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Creating Delightful Customer Education Programs that Drive Business Outcomes
It’s critical that both your content and your learning experience are highly engaging, especially when training is voluntary.
FREE
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Uncovering Actionable Insights with Customer Education Data Integrations
Learn about the importance of connecting your Customer Education program to the other business systems and tools used by your company.
FREE
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Analytics Fundamentals
Learn how to get the most out of Skilljar enrollment and student data.
FREE
19 mins
Fundamentals
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The Customer Education Pyramid
You’ll learn a framework you can use to define your KPI metrics and map them to organizational outcome goals - Presented by Imtiaz Alam & Chris Anderson, Guru
FREE
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Program Strategy Track
Catalog Pages
Learn all about Skilljar's newest feature with this on-demand training course.
FREE
18 mins
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Collaborative Learning: Creating Activities that Engage
Asynchronous, self-paced training online is an effective way to scale education - Presented by Mark Tippin & Jim Kalbach, Mural
FREE
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Content Development Track
Admin Dashboard Overview
Explore the Admin Dashboard
FREE
3 mins
QuickTips
Dashboard Administration
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4 Ways That Culture Amp Turned Customer Education into Their Secret Weapon
Learn how Culture Amp's program differentiates them from their competition, and how it benefits customer health, account expansion, and sales enablement.
FREE
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Building Your Customer Education Brand
Using customer champions to drive widespread program adoption
FREE
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Creating Engaging Content in a Virtual World
Check out our tips and tricks for creating engaging content in a virtual world.
FREE
Monetizing Training
Ready to grow training revenue? Learn how to leverage internal partnerships to drive training revenue through the roof.
FREE
18 mins
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The Better Way to Onboard Customers
The best onboarding programs have a super power: they’re constantly improving.
FREE
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Promoting the Product
Discover ways to inspire end users to learn more about the various products and features you offer.
FREE
18 mins
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The Why, What, & How of Transitioning to Virtual Training
Self-paced, on-demand programs can give students access to the information they need, exactly when they need it.
FREE
Beginner
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Content Creation at Scale
As the demands for your content increase, learn about how to scale content creation - with or without a specific CE team - Presented by Randon Ruggles & Kyle Schuler, Jamf
FREE
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Content Development Track
Monetizing Customer Education: Free, Fee, and Everything in Between
FREE
Creating Engaging On-Demand Content
Learn some techniques and tips for creating on-demand content that engages your audience
FREE
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Tips and Tools for Creating On-Demand Content
Join us as we take a look at ways to improve your on-demand content for both on and off-camera formats
FREE
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Common Challenges and Solutions for Digital Training
This course takes a look at 6 common challenges we hear when creating on-demand resources or delivering virtual training, as well as some solutions to help with each.
FREE
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Customer Education Insights: Sandi Lin, Skilljar
Sandi Lin, CEO of Skilljar will welcome attendees and present insights on Customer Education
FREE
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Setting Up Your Domain(s)
This course is designed to help you understand more about the logistics of setting up your Skilljar domain.
FREE
30 mins
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Value-based Customer Onboarding
The panelists discussed various facets of their onboarding programs, including best practices and the evolution of their companies’ programs.
FREE
5 Ways to Ensure Training is Cross-Functional
FREE
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Training Credits Overview
A quick introduction to Skilljar's Training Credit feature.
FREE
10 min
The Golden Rule for Your Customer Education Portfolio
Adam Avramescu shares his background and experience in the customer training field and delves into the strategy and tactics around building a Customer Education portfolio.
FREE
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Getting the Most Out of Your Skilljar Data
Leverage data pipelines to get the most value out of your Skilljar training data and showcase business impact
FREE
25 mins
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Badges, Certificates, and Certifications
Do you know what the differences are between badges, certificates, and certifications?
FREE
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Audit Log Overview
Learn how the Audit Log helps you to track changes made to your course catalog by different users
FREE
3.5 mins
Dashboard Administration
Course Management
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Content Creation and Curriculum Design
This course is designed to give you an overview of key topics surrounding the content for your customer education program.
FREE
Learn More
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Dashboard vs Training Domain
Administrators use the Skilljar Dashboard to design and distribute their training platforms.
FREE
3 mins
Dashboard Administration
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Where Content and Certification Converge
In this case study, find out how Slack stood up a new customer certification program in a matter of months by prioritizing multi-vendor partnerships and iterative learning design - Presented by Liana Maharaj-Parrish & April Trask, Slack
FREE
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Content Development Track
Observations from Skilljar's World-Class CS Team
Learn about the trends that our experts are noticing - Presented by Skilljar's own CS Team Members, Sara Robba, Dean Spalding, Ana Mays, & Macz Norton
FREE
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Measurement & Optimization Strategies
This course is designed to give you an overview of key topics for tracking the health of your program.
FREE
Learn More
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CELab Live from Connect 2020
Recorded live during Skilljar Connect 2020! This episode of CELab featured Q&A from Adam Avramescu, Slack & Dave Derington, Outreach
FREE
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Program Strategy Track
Skilljar Certified Professional Exam
Demonstrate your Skilljar knowledge! Complete this exam to become a basic-level Skilljar Certified Professional!
FREE
Approx 1 hour
Certifications
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Getting Started with Certification
How Zendesk is Creating Value for its Customers, Partners, and Employees
FREE
Webinars
2022 State of Customer Education
Benchmarks and trends every program leader should know
FREE
Webinars
3 Steps to Using Education to Fuel Product-Led Growth (PLG)
Learn Skilljar's secrets to leverage customer education to fuel product-led growth.
FREE
Webinars
A Customer-First Approach to Professional Certifications
Bluebeam joins Skilljar to share how their customer-first approach to launching a professional certification brought value to their customers, education program, and organization.
FREE
Webinars
Defining Your Customer Education Model (Keynote)
Determine the model that best suits your needs and how to put that model into action
FREE
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Content that Sticks (Panel)
Strategies for Building Effective Training Content for Voluntary Learners
FREE
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The Rise of Customer Education
Exploration of market and industry trends that have led to an increased focus on Customer Education
FREE
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Budget Planning: How to Prioritize Investments in Customer Education
This guide will show you how to ensure that your organization allocates the financial resources necessary to successfully run an education program.
FREE
eBooks
No Jedi Mind Tricks: RingCentral's 4 Key Strategies to Scale Customer Education and Training
Get insight into how RingCentral leveraged talent, innovated content design and stretched their budget to deal with the demands of hyper-growth.
FREE
Webinars
How to Build a Business Case for Customer Education
Customer education and customer success expert Brandon Carroll shares his proven method for building a business case for customer education and training.
FREE
Webinars
Building and Delivering Engaging Virtual Instructor-Led Trainings (VILT)
The Gong Customer Education team is joining Skilljar to share how they are building a best-in-class virtual education program and breaking the norms.
FREE
Webinars
Investing in Customer Education
This executive panel shares thoughts and advice on investing in Customer Education - Presented by executives from Skilljar, Gainsight, Zuora, and Sika
FREE
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Program Strategy Track
Working w/ Tags
Learn about tags and how to surface courses on your catalog using filter groups.
FREE
5 mins
Domains & Publishing
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Installing the Salesforce Integration (SFDC App)
Learn how to set up your Salesforce integration to pass Skilljar training data into your instance of Salesforce
FREE
3 mins
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Data & Integrations
Resizing Tile Images
The size of the images used for the tiles on your training site can make a big difference in its appearance.
FREE
5 mins
Theming
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Customer Education is the Scale Engine of Customer Success
1:1 customer training can drain your Customer Success team’s time and energy. If approached correctly, your customer education can support your customer success growth — not hold it back.
FREE
Webinars
Inviting Dashboard Users
Learn about the various types of dashboard users and how to manage them.
FREE
5 mins
Dashboard Administration
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Updating Dashboard Users
Learn how to update existing dashboard users and their access within the Skilljar dashboard.
FREE
3 mins
Dashboard Administration
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Level Up Your Content for Customers
In this webinar, Matt reveals the secrets of success for anyone looking to use videos and screen capture images to communicate more effectively through customer education.
FREE
Webinars
Meeting Your Users Where They Are: Success Strategies for Education at Scale
Hear how two different organizations used technology to transform their manual processes for education, onboarding, training, and professional development.
FREE
Webinars
Keeping up with the Content: Crafting Content Strategies for Customer Education
Follow along as we we tap into over 30 years of combined Customer Education experience to share best practices for designing a winning content strategy.
FREE
Webinars
How Unifying Customer Communities and Education Can Drive Engagement
How do leading Customer Success teams combine resources across channels to drive product adoption, customer engagement and customer retention?
FREE
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Creating Engaging VILT Content
Learn some techniques and tips for creating VILT content that engages your audience
FREE
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How to Use Customer Education Data to Make Better Business Decisions
Analyzing training data in conjunction with other key customer health and revenue metrics can help you optimize and prove the business value of your program.
FREE
How to Choose an LMS for External Training
Is your Learning Management System optimized for external audiences?
FREE
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Marketing New User Training
Learn how to convert your newest customers into your newest learners!
FREE
20 mins
Working w/ Language Packs
Allow your students to navigate your training platform in their desired language.
FREE
2 mins
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5 Customer Retention Strategies that Work
Drive long term value with a customer-centric strategy
FREE
Intermediate
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Ten Tips for Effective Content in Skilljar
In our first session, on Tues December 17th at 10am PT, we’ll show you how to execute on the top 10 content strategy tips
FREE
51 mins
Live
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Webinar
Optional Lessons
Use optional lessons to offer flexibility with surveys, exams, and more.
FREE
3.5 mins
Course Management
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How to Get Your Learners into Flow
One of the hardest things to do is to motivate students to want to learn - Presented by Fresia Jackson, Culture Amp
FREE
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Content Development Track
Creating the Perfect Training Course
In this webinar, we discussed the findings from our latest study on the anatomy of a training course.
FREE
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Program Spotlight: DataRobot
Transforming DataRobot University in <90 Days - Presented by Sharon Castillo, Director of Education, DataRobot
FREE
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General Sessions
Getting Started w/ Live Training
Use this lesson type to offer Instructor-Led or Virtual Instructor-Led Training from within Skilljar!
FREE
4 mins
Live Training
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Moving the Needle: Key Training Metrics
This session examined the need for key training metrics to not only understand the performance of your customer training program, but the impact your program is having on key business outcomes.
FREE
49 min
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General Sessions
Harnessing the Power of Training, CS, and Community
Communities, Customer Success, and Training efforts are powerful, interconnected tools that can help your customers become product experts and evangelists.
FREE
44 min
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General Sessions
No Code Skilljar Integrations
In this breakout session, Spencer covered several integrations and how you can get started without coding
FREE
17 min
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Skilljar-Specific Track
Tying Training to Outcomes
This session looks at the importance that training plays in advancing business outcomes.
FREE
30 min
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General Sessions
Catalog Management Best Practices
In this session, Tyler dove into the most optimal ways to set up, manage, and expand a Skilljar program.
FREE
35 min
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Skilljar-Specific Track
Dive Deeper: Customizing Your Training Site with CSS and Javascript
Join Tyler Larson as he explains how to use CSS and Javascript to customize your training site
FREE
26 mins
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Partnering with Customer Success
Panelists discussed the relationship between Customer Success and Customer Education and how training can directly translate to improved business outcomes.
FREE
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Foundations in Customer Education Assessment
We built this program to help leaders like you learn more about the field and understand the fundamentals of building and maintaining an amazing Customer Education program.
FREE
Get Certified
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Training a Global Audience
When usage is growing there are both language and cultural barriers to overcome to make sure your users are learning effectively around the globe - Presented by Craig Morrison & Jeff Resnick, OSIsoft
FREE
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Program Strategy Track
Skilljar 2020 Golden Skillet Awards
Check out the 2020 Golden Skillet Award Winners
FREE
General Sessions
Customer Education Business Impact Template Overview
Learn how to use the Business Impact Templates to show the value of your training program on your business.
FREE
20 min
Analytics
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Welcome to Skilljar Onboarding
Learn more about Skilljar, the onboarding process, and all of the things you should know as you're getting started with Skilljar!
FREE
40 min
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Eliminating Risk & Avoiding Pitfalls During M&A
These experts have managed multiple company acquisitions and will share what they've learned in the process.
FREE
46 min
Program Strategy Track
Unlocking Insights: How to Prove ROI for Your Program
Customers that are highly engaged in training experience better outcomes and higher retention.
FREE
16 min
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Skilljar-Specific Track
Automation and API Integrations
APIs allow your teams to automate the transfer of data between different applications and systems, reducing the need for custom scripting and manual processes.
FREE
24 min
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Skilljar-Specific Track
Producing Great Content Quickly
You need to create an onboarding program that gets results. This likely means creating a lot of content, fast.
FREE
25 min
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Content Development Track
Creating Multimedia Lessons
Learn about the various types of content you can use to create a new lesson in a course.
3 mins
Content Management
QuickTips
Course Management
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3 Questions to Evaluate the Health of Your Customer Education Program
We’ve put together three questions to help you evaluate the health of your customer education program.
FREE
Advanced
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Publishing Courses & Objects
Skilljar's publishing settings are very customizable, ensuring all of your content is designed to reach the intended learners.
FREE
60 min
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Skilljar Deskercise Break
These are the stretches you need to get you through long days sitting at your desk!
FREE
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General Sessions
Keynote: Why Education Is At The Heart of CS
Learn why education is critical at every step of the customer lifecycle, and how customer communities can provide a platform to share learnings and best practices.
FREE
42 min
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General Sessions
Creating a World-Class End-to-End Customer Learning Experience
Troy shares how Qualtrics uses Skilljar for the entire customer enablement experience.
FREE
18 min
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Skilljar-Specific Track
Keynote: Trends in Education Services
XaaS business models are a current trend, and customer training organizations must adapt to better serve this business model.
FREE
56 min
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General Sessions
Obsessed with Your Success
Learn what the implementation process looks like at Skilljar and get all of your burning questions answered.
FREE
21 min
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General Sessions
Creating a Quiz Question Bank
Quiz Question Banks allow you to create, maintain, and incorporate question banks for use within your content.
FREE
4 mins
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Creating an Auto Registration Tag
Create an auto-registration tag so your learners are silently registered for a course when they click on a tile. This allows them to jump straight into the course content.
FREE
4 mins
Domains & Publishing
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Intro to Program Strategy
This course is designed to give you an overview of key topics surrounding your Customer Education Program Strategy.
FREE
Learn More
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Establishing and Maintaining Your Content Roadmap
Aligning your content roadmap to overall business needs requires a scalable plan for content maintenance.
FREE
26 min
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Content Development Track
4 Steps to Create a Customer Onboarding Program
Educate customers on why they need your product, not only on how to use it.
FREE
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The Definitive Guide to Customer Education Metrics
Start mapping customer training program impact to business outcomes
FREE
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3 Reasons to Prioritize On-Demand Customer Training
Customer onboarding is an increasingly important part of long-term customer success. As your customer base grows, it becomes more challenging to consistently deliver an excellent experience with the same success.
FREE
Advanced
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Training for Lead Generation, Customer Onboarding, and Support
Addressing prospect and customer needs in a thoughtful manner at every stage of the customer lifecycle is now a strategic necessity.
FREE
Intermediate
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How to Price and Package Customer Training
To charge or not to charge? That is the question many customer training teams are facing today.
FREE
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A New Segmentation Model for Customer Onboarding
Driving Product Adoption with the Risk-Scale Onboarding Matrix
FREE
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How Customer Education and Support Can Solve Each Other's Biggest Problems
We share real-world strategies to help customer education and support work together
FREE
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How Customer Education Can Help You Scale Your Customer Success Team
We delve into why and how Customer Education is an effective method for scaling your Customer Success team.
FREE
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4 Ways to Market Your Customer Education Program
If you’re noticing that users aren’t registering or engaging with your training program, it might be because of a lack of awareness of your education program or of the value that your education program could provide.
FREE
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Getting started with Plans
Plans enable you to package and sell your training content with greater flexibility.
FREE
12 mins
Instructional Writing at its Best
How to write and edit content for learning and effectively communicate the need for this adaptation to subject-matter experts - Presented by Debbie Smith, Braze
FREE
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Content Development Track
Engaging and Empowering Customers with Video
Matt Pierce, Learning and Video Ambassador at TechSmith, details how and why video should be a key component of any customer training program
FREE
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Customer Education at LinkedIn
LinkedIn has several distinct lines of business, but one thing they have in common is amazing Customer Education programs - Presented by Stephanie Pellegrino, Stephanie Hurst, & Sonia Sawlani, LinkedIn
FREE
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Content Development Track
Program Strategy Track
Aligning Customer Education and Certifications
Panelists discussed the benefits of a certification program and how such a program relates to Customer Education.
FREE
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Demystifying the Revenue Generating CE Program
Our hosts focus on considerations one should take when asked to build a revenue-generating education practice - Presented by Keri Schneider & Amy Hargis, Snowflake
FREE
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Program Strategy Track
Marketing and Distribution Tactics
This course is designed to give you an overview of key topics surrounding what you should know about when it comes to marketing your customer education program.
FREE
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Getting Started with Skilljar's API
This Quick Tip is designed to show you how you can use Skilljar's API.
FREE
4 mins
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Data & Integrations
Learning Outside the Box
Taimur Rashid (Microsoft) discussed the mechanisms Microsoft uses to ensure its customers, partners, and the broader Microsoft ecosystem are well-equipped to find value in the company’s products and services.
FREE
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Data-Driven Customer Education (Panel)
Lessons Learned from Embedding Education Throughout the Customer Journey
FREE
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Localization: Customizing Your Program for a Global Learner Audience
This presentation will touch on topics such as workflows, leveling localized outputs, analytics, and budgeting.
FREE
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Content Development Track
What Do Executive Leaders Want From a CEd Program?
This panel shares the hits and misses in Customer Education they've experienced firsthand, and what metrics they look for to prove ROI for their programs.
FREE
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General Sessions
Show Me the Money
Skilljar customers that track training metrics are able to drive adoption, scale resources, and grow revenue.
FREE
36 min
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Program Strategy Track
From Good to Great: Scaling Customer Success
Whether you are looking to stand up a customer education program or need to revamp an existing one, learn how CircleCi built theirs from the ground up.
FREE
36 min
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Program Strategy Track
Customer Education and the Double Bottom Line
In this keynote address, Sandi Lin (Skilljar CEO) discusses the trends in customer education for companies, learners, and society at large.
FREE
25 min
General Sessions
The State of Assessments
This session explored the state of assessments and why they are an important part of customer education.
FREE
47 min
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Program Strategy Track
Accessibility: Meeting Your Learners Where They Are
Learn what accessibility looks like in the world of customer education & how you can begin making progress towards improving your customer experience through accessibility.
FREE
36 min
Content Development Track
Future of ILT/VILT
We dive deep into ILT and VILT for training different audiences.
FREE
48 min
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Program Strategy Track
Developing Impactful Learning Content
This session explored what you should know in order to develop effective and engaging training content for your learners.
FREE
40 min
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Content Development Track
3 Risks You Take by Not Investing In Customer Education
One of the most effective mechanisms your company can implement to ensure customers are regularly deriving value from your innovative products and services is by investing in Customer Education.
FREE
eBooks
6 Ways to Secure More Training Budget
We’ll show you 6 ways to demonstrate the value of your program to stakeholders and secure the financial resources you need to be successful.
FREE
eBooks
3 Ways to Expand the Reach of Your Training Program
If you’re currently only using your training program for one target audience, you are missing out on a significant opportunity to support and enable other key groups with the same resources.
FREE
eBooks
Structuring Your Partner Education Program for Success
A partner education and enablement program can help you equip your partners with the resources that they need to effectively market, extend, and service your offering.
FREE
eBooks
Building Courses in Skilljar
Understanding the main components of course creation allows you to plan, build, and deliver world-class training content that reaches the intended learners.
FREE
30 mins
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Using Skilljar's Strategic Insights
Learn how to best use Strategic Insights to benchmark key program metrics against other Skilljar customers, identify areas of improvement, and track industry trends.
FREE
10 min
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How to Price and Package Customer Training
FREE
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The 3 Stages of Customer Training Development
FREE
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Skilljar’s Salesforce Integration 101
FREE
eBooks
Salesforce
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Training for Lead Generation, Customer Onboarding & Support
FREE
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Choosing Between On-Demand and Instructor Led Training
FREE
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Measuring the ROI of Customer Training
FREE
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Customer Training Goals for 2018
FREE
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Customer Training Benchmarks for 2017
FREE
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Adapting Customer Onboarding for an On-Demand World
Learn how to create an effective customer education strategy for the modern learner.
FREE
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Creating a Successful Customer Training Strategy
Creating a comprehensive customer training program might seem like a daunting task, but there are some simple steps you can take to set your organization up for success.
FREE
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Optimizing Customer Training: Benchmarks for 2017
We analyzed data collected over multiple years of delivering best-in-class training experiences to provide insight into how customer training teams are educating their users today.
FREE
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Mapping Your Customer Training Journey & Growth Plan
Customer training is not designed to be static; there’s always room for more growth.
FREE
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Data-Driven Training: Customer Training Completion Rates
We crunched some of the numbers to bring you data on training completion rates and how different factors in your courses and content may affect them.
FREE
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Why Every Tech Company Needs a Customer Enablement Program
Today’s customers have more choices than ever before. If you want to keep their business, you need to set them up for success from day one.
FREE
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Creating a Successful Customer Training Strategy
Creating a comprehensive customer training program might seem like a daunting task, but there are some simple steps you can take to set your organization up for success.
FREE
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