How to Measure the ROI of Customer Training

How to Measure the ROI of Customer Training

A Skilljar eBook

About this eBook

In today’s world, customer training is used along the entire customer lifecycle – from prospect stage to onboarding and long-term success. For each stage, we’ll explain how customer training can be applied to each step of your customer journey and how to successfully measure the results.

In this guide, we'll discuss: 

  1. Which metrics are important in determining the ROI of training
  2. Different methods of calculating costs (fixed vs. variable)
  3. How to measure ROI at each stage of the customer lifecycle

About this eBook

In today’s world, customer training is used along the entire customer lifecycle – from prospect stage to onboarding and long-term success. For each stage, we’ll explain how customer training can be applied to each step of your customer journey and how to successfully measure the results.

In this guide, we'll discuss: 

  1. Which metrics are important in determining the ROI of training
  2. Different methods of calculating costs (fixed vs. variable)
  3. How to measure ROI at each stage of the customer lifecycle