How Customer Education and Support Can Solve Each Other’s Problems

How Customer Education and Support Can Solve Each Other’s Problems

About this eBook

Research shows that 48% of support inquiries at technology companies are “how-to” in nature. Rather than spending time triaging software issues or substantial customer problems, support teams are constantly providing customers with user tutorials. In this e-book, we'll share real-world strategies to help customer education and support work together.

You'll learn:
  1. How to create content that reduces support tickets
  2. Tools to empower support to recommend training
  3. How to measure the impact of education on support

And more...

About this eBook

Research shows that 48% of support inquiries at technology companies are “how-to” in nature. Rather than spending time triaging software issues or substantial customer problems, support teams are constantly providing customers with user tutorials. In this e-book, we'll share real-world strategies to help customer education and support work together.

You'll learn:
  1. How to create content that reduces support tickets
  2. Tools to empower support to recommend training
  3. How to measure the impact of education on support

And more...