Content Creation and Curriculum Design

Content Creation and Curriculum Design

This course is designed to give you an overview of key topics surrounding the content for your customer education program.

About this course

Your content is a huge part of your customer education program! Developing strong content that your audience loves doesn’t happen by accident. Understanding the best practices of educational models and how to create and organize engaging content is vital to the success of your program. 

This course was designed to ensure that you have a baseline knowledge across the wide range of topics that relate to Content Development in Customer Education. Since everyone has a wide range of existing knowledge and experience, feel free to skip around and cover the sections that you’d like to touch on before taking the certification exam.

In this course, we cover Educational Models, Content Creation Technology and best practices, Content Strategy, Curriculum Design, Managing your content, Assessments, and Localization. As you navigate the course, don’t forget to check out the lesson summaries for additional details around a topic, as well as helpful links for you to explore further.

Curriculum

  • Welcome to the Content Creation and Curriculum Design Course (1:10)
  • Educational Models
  • Educational Models in Customer Education (13:33)
  • The Science of eLearning (7 min read)
  • How Voluntary Learners are Different (4 min read)
  • Customer Education Content Strategy Canvas (4 min read)
  • Content Creation Technology
  • Sample Content Creation Tools and Technology by Category (Guide)
  • SCORM vs Built-in Course Authoring (4 min read)
  • How to Get Started with Virtual Learning (5 min read)
  • Content Creation Best Practices
  • Differences between Classroom and Virtual Environments (10:26)
  • On-Demand vs VILT Content (8:25)
  • Tips for VILT (18:16)
  • Tips for On-Demand (12:28)
  • Tips for Engaging Virtual Learners (3 min read)
  • Developing Great Content (8 min read)
  • Virtual Instructor-Led Training Engagement Tips (4 min read)
  • Making Cost-Effective Content (1:48)
  • Dealing with Constant Change (4:06)
  • Tips and Tools for Creating On-Demand, Video Content (3 min read)
  • Advice for Handling Changes in Content (0:48)
  • Dealing with a Short Shelf-Life (3:52)
  • Improve Your Virtual Instructor-Led Training (4 min read)
  • Tips for Creating Engaging, On-Demand Content (4 min read)
  • 10 Tips for Effective Content (35:50)
  • Content Strategy
  • What is Content Strategy? (10:21)
  • What Is An Instructional Designer? (2 min read)
  • Customer Education Strategy 101: Content (12:25)
  • Delighting Learners with Microlearning Lessons (5 min read)
  • Aligning Content to Business Goals (5:56)
  • Curriculum Design
  • What Content Should You Make? (5:59)
  • Questions to Consider before Creating Content (00:50)
  • Content Management
  • 8 Top Tips To Organize And Audit Your eLearning Content Database (7 min read)
  • 6 Tips to Optimize your Content's Discoverability (6 min read)
  • Advice for Handling Change: Keeping Up with the Content (00:48)
  • 3 Tips for Prioritizing Content Updates (4 min read)
  • Assessments
  • 3 Reasons that you Should be Using Quizzes as a Part of your eLearning Content (3 min read)
  • How eLearning Pros Create Online Quizzes (3 min read)
  • Localization
  • Overview of Localization (12:03)
  • Up Next
  • Survey
  • Summary

About this course

Your content is a huge part of your customer education program! Developing strong content that your audience loves doesn’t happen by accident. Understanding the best practices of educational models and how to create and organize engaging content is vital to the success of your program. 

This course was designed to ensure that you have a baseline knowledge across the wide range of topics that relate to Content Development in Customer Education. Since everyone has a wide range of existing knowledge and experience, feel free to skip around and cover the sections that you’d like to touch on before taking the certification exam.

In this course, we cover Educational Models, Content Creation Technology and best practices, Content Strategy, Curriculum Design, Managing your content, Assessments, and Localization. As you navigate the course, don’t forget to check out the lesson summaries for additional details around a topic, as well as helpful links for you to explore further.

Curriculum

  • Welcome to the Content Creation and Curriculum Design Course (1:10)
  • Educational Models
  • Educational Models in Customer Education (13:33)
  • The Science of eLearning (7 min read)
  • How Voluntary Learners are Different (4 min read)
  • Customer Education Content Strategy Canvas (4 min read)
  • Content Creation Technology
  • Sample Content Creation Tools and Technology by Category (Guide)
  • SCORM vs Built-in Course Authoring (4 min read)
  • How to Get Started with Virtual Learning (5 min read)
  • Content Creation Best Practices
  • Differences between Classroom and Virtual Environments (10:26)
  • On-Demand vs VILT Content (8:25)
  • Tips for VILT (18:16)
  • Tips for On-Demand (12:28)
  • Tips for Engaging Virtual Learners (3 min read)
  • Developing Great Content (8 min read)
  • Virtual Instructor-Led Training Engagement Tips (4 min read)
  • Making Cost-Effective Content (1:48)
  • Dealing with Constant Change (4:06)
  • Tips and Tools for Creating On-Demand, Video Content (3 min read)
  • Advice for Handling Changes in Content (0:48)
  • Dealing with a Short Shelf-Life (3:52)
  • Improve Your Virtual Instructor-Led Training (4 min read)
  • Tips for Creating Engaging, On-Demand Content (4 min read)
  • 10 Tips for Effective Content (35:50)
  • Content Strategy
  • What is Content Strategy? (10:21)
  • What Is An Instructional Designer? (2 min read)
  • Customer Education Strategy 101: Content (12:25)
  • Delighting Learners with Microlearning Lessons (5 min read)
  • Aligning Content to Business Goals (5:56)
  • Curriculum Design
  • What Content Should You Make? (5:59)
  • Questions to Consider before Creating Content (00:50)
  • Content Management
  • 8 Top Tips To Organize And Audit Your eLearning Content Database (7 min read)
  • 6 Tips to Optimize your Content's Discoverability (6 min read)
  • Advice for Handling Change: Keeping Up with the Content (00:48)
  • 3 Tips for Prioritizing Content Updates (4 min read)
  • Assessments
  • 3 Reasons that you Should be Using Quizzes as a Part of your eLearning Content (3 min read)
  • How eLearning Pros Create Online Quizzes (3 min read)
  • Localization
  • Overview of Localization (12:03)
  • Up Next
  • Survey
  • Summary